Mon.Mar 24, 2025

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9 Key Methods to Foster Exceptional Customer Retention

The Daily Egg

If you are responsible for customer retention, and you dont have 5-6 initiatives in-progress, you are headed down a dark road. Say the customer retention. The post 9 Key Methods to Foster Exceptional Customer Retention appeared first on The Daily Egg.

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Dear SaaStr: I’m Starting as a New VP of Sales. How Can I Add Value Quickly?

SaaStr

Dear SaaStr: I’m Starting as a New VP of Sales. How Can I Add Value Quickly? A new VP of Sales can add value immediately by focusing on a few critical areas that drive results and demonstrate leadership from day one: Assess and Support Top Performers : A great VP of Sales will immediately identify the top-performing reps and double down on them.

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SaaS operations management guide

BetterCloud

Picture this: its 3AM, and your phone is buzzing. Not with a server fire, but with a cascade of support tickets. Users are screaming about needing to reset their password in your companys CRM, and after frantic work, youve made it through half of the tickets before more come in. Sound familiar? With just about every company now running on SaaS, managing software applications has evolved from simple license tracking to a complex orchestration of integrations, performance monitoring, security, and

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How to Convince Investors to Fund You With Data: Christoph Janz of Point9 Capital

SaaStr

So what’s the real bar to raising a Seed, Series A or Series B round today? Christoph Janz of Point9 Capital came to SaaStr Annual to do a deep dive. Who is Christoph Janz? Christoph Janz isn’t just another VC he’s been spotting and backing SaaS winners for over a decade as Managing Partner at Point Nine Capital. If you’ve used Zendesk, Algolia, Contentful, or Loom, you’ve experienced the impact of his investment thesis firsthand.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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Why your conversion optimization strategy isn’t working (and how to fix it)

GetUplift

Most conversion optimization strategies are setting you up for failure. Theyll tell you to test things like removing form fields or changing button colors. You end up testing random elements with random (or, let’s be real, non-existent) results. You spend a ton of time and money with nothing concrete to show for it. And it ultimately leads you down a cycle of continuous testing with no real strategic insights to glean.

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Five clear signs your customer success technology needs an upgrade.

ChurnZero

Too many customer teams are still relying on mismatched technologyand it’s holding them back. ChurnZeros latest Customer Success Leadership Study found that technology adoption shifts depending on company size by revenue. Nearly 70% of CS teams at larger companies ($500 million or greater) have adopted CSPs, while teams at smaller companies tend to lean on support and CRM software.

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We’re Back. Q1 Was a Record for Tech Acquisitions in Dollars. But Deal Count? It’s Doubled But Isn’t Close to 2021.

SaaStr

So Bloomberg and CB Insights have the latest data out on start-ups getting acquired, and 2025 is off to a record start : Wiz’s record $32 Billion acquisition by Google pushes the dollar value to a record, but you may have also missed there were 11 VC-backed $1B+ exits already in 2025, worth $54.5 billion altogether, per Bloomberg. And 37 over the past 12 months, which is twice the prior 12-month period.

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Top Mobile Product Manager Job Roles (+Candidate Spotlight)

User Pilot

Want to advance your career in mobile product management or find top talent for your team? This article shares exciting mobile product manager roles and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies Looking for a job in mobile product management? Here’s a highlight list of the coolest openings right now: 1.

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How to Meet 1,000+ Leading CMOs, CROs, CCOs, and CFOs at 2025 SaaStr Annual on May 13-15!

SaaStr

Last year, our VIP SaaStr Summits were all “sold out” and wildly popular: 245 top CMOs and VPs of Marketing came to our CMO Brunch + Summit 3 34 top CCOs and VPs of Customer Success came to our CCO Summit 316 top CROs and VPs of Sales came to CEO+CRO Poker Nigh t 116 top CFOs and VPs of Finance came to our CFO Summit That’s over 1,000 top C-level and VP execs!

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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AI Billing Innovations, Usage-Based Pricing, Credits, and Prepaid Models

Blulogix

By BluLogix Team AI Billing Innovations, Usage-Based Pricing, Credits, and Prepaid Models AI Billing Needs a New Approach Unlike traditional SaaS, AI products often require real-time metering and consumption-based pricing. Companies must find ways to manage infrastructure costs while giving customers flexibility and predictability. Creating a Monetization Framework For Your Business View the Whitepaper How AI Companies Are Innovating Billing AI vendors are experimenting with multiple billing mo

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SMS Campaigns: Best Practices, Definition, and Examples

Dubb

If you're looking to create an SMS campaign and send engaging Dubb video messages through your favoritemarketing platform, whether it's a CRM or an automation tool, this guide is for you. We'll cover the best practices for SMS message campaigns, definition and examples, and how to track the success of your SMS outreach. [link] The post SMS Campaigns: Best Practices, Definition, and Examples appeared first on Dubb Blog.

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