Trending Articles

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The Top SaaStr Content of the Week: CEO Klaviyo, CRO Slice, CRO Rippling, HyperFunctional SaaS, and So Much More!!

SaaStr

Top SaaStr Posts of the Week: #1. The SaaS Era of 2013-2022 is Over. Welcome to The World of Hyperfunctional SaaS. #2. ChurnZero: 38% More Customer Success Departments Are Reporting to the CRO. FBOW. | #3. 7 Things I Learned from Loren Padelford, CRO of $100m+ ARR Vertical SaaS Leader Slice #4. 4 out of 800 Sales Execs Raised Their Hand. A New Low in SaaS Malaise?

Scale 231
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Why Lifetime Value is Relevant Again in Software

Tom Tunguz

Budget cuts followed interest rate hikes in 2022. By late 2023, more than a year of financial scrutiny had challenged many publicly traded software companies. However, 2024 has been a tough year again. Net dollar retention for publicly traded software companies fell from 113% on average to 108%, a five percentage point drop. 1 80% of publicly traded companies saw their NDR wilt again in 2024.

Software 141
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Dear SaaStr: If a Startup at $1.5M ARR is Hiring a COO, How Much Equity Should They Get?

SaaStr

Dear SaaStr: If a startup is at $1.5M ARR and is looking to hire an experienced COO how much equity should they give him/her? 0%. I think $1.5m ARR is too early for an experienced COO in 95 cases out of 100 — unless it’s a total rocketship and you plan to be at $10m+ ARR within 12 months. At $1.5m ARR you should still be the COO. You should find, hire, and manage the VPs of Sales, Marketing, Customer Success, Product and Engineering and even Finance yourself.

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Clouded Judgement 10.11.24 - Budget Flush

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Budget Flush Coming? Something that has been on my mind recently - will we see a larger than normal budget flush at the end of this year? First - what is a budget flush? A budget flush occurs when companies rush to spend remaining budgeted funds before the fiscal year ends, often due to a "use it or lose it" mentality.

Cloud 157
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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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The Power of AI in the Medical Claims Process

USIO

Treatment providers often find themselves overwhelmed by the sheer volume of insurance claims and denials, all while navigating a constantly shifting landscape of payer requirements. This can create a perfect storm of challenges—time constraints, accuracy issues, and compliance risks. But what if there was a way to streamline this chaotic process?

AI 130

More Trending

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5 Interesting Learnings from Zscaler at $2.5 Billion in ARR

SaaStr

So Zscaler is a security juggernaut well known to everyone in the industry, but for whatever reasons, it doesn’t quite get as much attention outside of it. Wiz’s epic growth — and saying No to Google’s $22B offer — gets the attention. More obscure (but still important) vendors like Darktrace get attention due to their founder.

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Billing System Migration: How to Nail It?

Subscription Flow

Billing system migration is the process of replacing your existing billing system with a new one. Companies opt for this process to adopt new tools, and upgrade their functionality. Billing system migration is painstaking without a proper plan in place. Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn.

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GTM 116: The Future of SEO and AI’s Impact, with a $100M+ Product-Led SEO Framework with Eli Schwartz

Sales Hacker

Eli Schwartz is an SEO expert and consultant with over a decade of experience driving successful SEO and growth programs for both B2B and B2C companies. He has worked with major brands like Shutterstock, Gusto, WordPress, Quora, Mixpanel, and Zendesk to build and execute global SEO strategies that dramatically increase their visibility at scale. Previously, Eli led the SEO team at SurveyMonkey, growing organic search from nearly zero to one of the largest growth channels at the company.

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A Challenge to SaaS Orthodoxy

Tom Tunguz

Klarna, the Swedish fintech giant, is making waves by churning from industry-standard software like Salesforce and Workday in favor of building its own internal systems with AI. After their success with AI customer support automation which manages 2/3 of their customer inquiries , Klarna is now doubling down on this strategy. Klarna is betting AI-enabled software is the future of internal tools.

Scale 127
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How To Speak The Language Of Financial Success In Product Management

Speaker: Jamie Bernard

Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.

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How to Craft a Winning About Us Page: 10 Real Examples for Creators and Small Businesses

Buffer Resources

Call me strange, but the About Us page is one of the first web pages I visit after discovering a brand or a creator. I want to know the people behind the curtain — their core values, the company’s origin story, and brand identity. Turns out, I’m not alone: A study by HubSpot found 31 percent of participants saying that an About Us page is one of the most important elements of a business website.

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The one question sales leaders should ask every prospect

Totango

Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. An outcome-first approach is the foundation of a customer-led growth motion, where new logos are seeded with the potential for retention, upsell, and expansion.

Sales 62
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8 SaaS Customer Onboarding Examples to Learn From

User Pilot

Can you imagine what the ideal SaaS customer onboarding process looks like? When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. That’s why we’ll go over what onboarding is in SaaS and analyze 8 onboarding examples from reputable SaaS companies to learn what they’re doing right (or wrong).

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Slides from SaaS Metrics Palooza 2024: The Impact of AI on SaaS Metrics

Kellblog

Just a quick post to share my slides from today’s presentation at SaaS Metrics Palooza 2024 , entitled The Impact of AI on SaaS Metrics. The short summary is: The concept of ARR is already challenged by monthly-varying pricing , e.g., usage-based pricing. AI will exacerbate that problem, bringing new forms of value-based pricing, e.g, unit-of-work or outcome-based pricing.

Metrics 84
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Payment Facilitation: A How-To Guide

Discover what B2B SaaS needs to know to become a Payment Facilitator. This guide includes: Earning Revenue from Payments Bank Sponsorship, Underwriting Risk Requirements In depth Descriptions of Staff Requirements Detailed Timeline Itemized Cost List Case Study And more!

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We’re Sunsetting Pablo, Remix, and Stories Creator

Buffer Resources

Nine years ago, we decided to launch a new free product alongside Buffer. We called it Pablo, and it was a huge hit in our community. Within just seven months of its launch, half a million photos were created using Pablo. Similarly, we had the initial ideas for Stories Creator and Remix many years ago now. All three of these tools have been an important part of Buffer’s story.

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Dear SaaStr: Why Are Buyers Not Ready to Spend Big on Acquisitions as Readily Today as in the Past?

SaaStr

Dear SaaStr: Why Are Buyers Not Ready to Spend Big on Acquisitions as Readily Today as in the Past? In tech at least, there are two big issues: #1. Revenues Multiples Are Down Even the best public SaaS companies are worth ~10x revenue today. In 2021, they were often worth 40x revenue. So that seems to make deals more expensive in terms of how much stock (if not cash) it takes to buy something.

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What Is Keyword Intent and How Does It Impact Your Conversion Rate?

The Moz Blog

Keyword intent is the key to understanding your audience's needs. Discover how to decode search queries and deliver exactly what they're looking for.

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How To Develop a Strong Customer Service Policy

Groove HQ

Is your service team struggling to respond to customers in a consistent way? If everyone has a different approach to handling returns or refunds, it’s hard to maintain standards and keep buyers happy. As your business hires new team members, it becomes increasingly important to establish a firm set of actionable guidelines. Agents need to know […] The post How To Develop a Strong Customer Service Policy appeared first on Groove Blog.

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A Complete Guide to Embedded Payments

Explore various models of Embedded Payments, uncovering their benefits, drawbacks, and impacts on customer experience. Gain valuable advice for evaluating and implementing the best payment strategy for your business needs. This concise overview equips software companies with the insights needed to optimize their payment ecosystems effectively. Download today to learn more!

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How to Make Money From Saas?

SaaS Metrics

Learn how to make money from SaaS with effective strategies like subscription models and tiered pricing; discover the secrets to maximizing profitability. The post How to Make Money From Saas? first appeared on SaaS Metrics.

SaaS 52
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I Raised $463,000 With Equity Crowdfunding: What I Wish More Business Owners Knew About This Funding Path

Buffer Resources

Building a company from the ground up always takes time. Building a company in a new category that requires a lot of education while also trying to do so sustainably adds significant runway. That’s why, when I started thinking about securing funding to scale my supplement brand Rootless , I wanted to think creatively about our sources of capital beyond the traditional VC models that could set us on a different path and model of growth.

Scale 80
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Dear SaaStr: How Many Options Should I Give to the First Non-Founder Employees?

SaaStr

Dear SaaStr: How Many Options Should I Give to the First Non-Founder Employees of they are making below market but non-zero salaries? Here’s the tough part. It’s really hard. What you should do is give them say 3x their forgone salary in stock — 3x to account for risk. So let’s say you hire a seasoned engineer in the Bay Area and her salary ‘should’ be $120k, but she works for you for $60k instead.

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SEO Content Has a Packaging Problem — Whiteboard Friday

The Moz Blog

In this episode, Bernard explains why SEO content has a packaging problem, introducing concepts such as perspectives to help address the issue.

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Enhance Customer Value: Unleash Your Data’s Potential

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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Scytale Makes Tekpon’s Top Compliance Software List (Again!)

Scytale

New York, NY, 14 October, 2024 We’re so excited to once again be featured in Tekpon’s list of Top Compliance Software , and it’s all thanks to our incredible team here at Scytale. This recognition reflects the hard work of our talented product team who ensure we’re building the features and solutions our customers need to make their compliance processes seamless, and of course, the dedication of our amazing compliance expert team who guide customers from start to finish of their compliance

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Is Zoom a SaaS?

SaaS Metrics

How does Zoom exemplify the principles of SaaS with its cloud-based platform and subscription model? Discover the features that make it quintessential. The post Is Zoom a SaaS? first appeared on SaaS Metrics.

SaaS 52
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How 1.2 Million Posts Created with Buffer’s AI Assistant Performed vs Human-Only — and What That Means for Your Content

Buffer Resources

We launched the AI Assistant in Buffer to help our users generate new content, repurpose existing posts, and develop endless new ideas. Since its launch, over 55,000 people have used the feature. While we love that many people find it helpful in the creation stage, we’ve been curious about what happens after. How is the content performing? We set out to answer this question by uncovering our internal data on the average engagement rate of AI-assisted posts vs. non-AI-assisted posts.

AI 69
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5 Common Pieces of SaaS Advice … That Are Often Wrong

SaaStr

A few bits of advice you hear a lot in SaaS that I think often don’t really work in practice: Move to annual contracts to generate more cash. Sure, if customers want to pay annually for a discount — do it. Do it. But if your product is cheap, many will prefer to pay monthly. Force them to go annual, and you are just adding friction to the sales process.

Scale 184
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Secure SaaS Success: Embedded Finance as a Competitive Advantage

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

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How To Build a Powerful Customer Service Workflow

Groove HQ

Is your business booming, but your customer support team isn’t doing as well? They’re struggling to keep track of it all – responses are delayed, and customers are getting frustrated. The good news is that there’s a solution: implementing effective customer service workflows. This enables your team to take control of interactions and provide seamless […] The post How To Build a Powerful Customer Service Workflow appeared first on Groove Blog.

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Transform Your Marketing Game and Boost Your Income With the New Moz Affiliate Program

The Moz Blog

Ready to take your digital marketing to new heights? Discover how partnering with Moz can amplify your success. Learn about exclusive tools, earning opportunities, and expert resources waiting for you. Curious? Read on to unlock your potential.

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Is Amazon Prime a SaaS?

SaaS Metrics

Is Amazon Prime a SaaS? Discover how its unique blend of services challenges traditional definitions and leaves room for debate. The post Is Amazon Prime a SaaS? first appeared on SaaS Metrics.

SaaS 52