SaaStr

DECEMBER 20, 2024

Former Head of Revenue at BILL and HubSpot Americas leader Michelle Benfer recently joined us on a SaaStr Workshop Wednesday share her insights on one of the most critical roles in any SaaS organization: the frontline sales manager. Having led sales teams of 500+ at BILL and 800+ at HubSpot, Michelle has unique insights into what makes great frontline managers and why investing in them is crucial for sustainable growth.

Sales Hiring 198

Sales Hiring Scale Underperforming Technical Team Sales 198

The Daily Egg

DECEMBER 18, 2024

A user experience (UX) strategy is a detailed plan that outlines how you can achieve a specific vision for your customers user experience. Thats one. The post Creating A UX Strategy Your Boss and Users Both Love appeared first on The Daily Egg.

Strategy 172

Strategy User Experience 172

SaaStr

DECEMBER 15, 2024

Top Posts: #1. 10+ Signs of a Mediocre Hire #2. Has Quitting Culture Now Crossed Into Founder CEOs? #3. Is SaaS Back? (TL;DR: It Sure Feels Like It) #4. Stay Longer. But Also Quit Faster. #5. 83% Percent of You Havent Gotten AI SDRs to Work Yet Top Vids and Pods: #1: “How to Successfully Bring AI Products to Market at Scale with GitHubs CRO” #2.

AI 250

AI Sales Hiring Pricing Scale 250

Clouded Judgement

DECEMBER 20, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now The Fed Bomb The markets were enjoying a nice little Santa Claus rally until this Wednesday when the Fed decided to shake things up! The Nasdaq dropped >3.5%, which I believe is the largest drop after a fed meeting going back to the onset of Covid.

Cloud 141

Cloud Banking Subscription Payment Features 141

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Many software companies are exploring PayFac-as-a-Service providers in an effort to drive more embedded payments revenue and gain greater control over the customer experience. But there are nuances in a PayFac relationship that often get downplayed – nuances that can impact the risk and resource responsibilities of software providers. In this webinar, integrated payments veteran, Pete Uselman discusses the following: What is a PayFac?

Payfac

Payrix

DECEMBER 18, 2024

The world of Embedded Payments saw remarkable developments in 2024, shaping strategies and innovations across the industry. In a compelling discussion on PayFAQ: The Embedded Payments podcast, Ian Hillis hosted payments veterans Ella Aguirre and Michael Veatch to reflect on the past year. The conversation unpacked notable trends, challenges, and opportunities for software companies navigating this dynamic landscape. 4 key takeaways from Embedded Payments in 2024 Takeaway #1: Maturity in Embedded

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

The Daily Egg

DECEMBER 16, 2024

Are you looking for a career as a user experience (UX) director? Or are you part of an HR team thats hiring a UX director? The post UX Director: A Complete JD + Everything You Must Be Good At appeared first on The Daily Egg.

User Experience 131

User Experience 131

Predictable Revenue

DECEMBER 18, 2024

Sendoso's early success didnt come from chance. It resulted from solving a real, overlooked pain point in the market. The post From 0 to 100 Customers: Channels, Challenges, and Wins with Kris Rudeegraap appeared first on Predictable Revenue.

Revenue 130

Revenue Marketing Development Sales 130

USIO

DECEMBER 20, 2024

Managing billing efficiently is critical to maintaining healthy cash flow and keeping customers satisfied. Refining your invoicing process, particularly the print and mail components, can significantly reduce stress and improve overall operational efficiency. Manual invoice creation is time-consuming and prone to errors. Automation is your ally here.

Payment Features 130

Payment Features Operational efficiency. Software Management 130

Tom Tunguz

DECEMBER 16, 2024

From the pit lanes of Formula One to the secretive world of commodities trading, from the championship poker tables to storytelling competitions, I enjoyed a wide range of different books this year. Here are my favorites : Every Hand Revealed by Gus Hansen : A hand-by-hand narrative of Professional poker player Gus Hansen winning the 2007 Aussie Millions tournament.

Travel 109

Travel Development Sales Marketing 109

Advertisement

A failed payment isn't just a lost transaction - it could mean a customer churning for good. But not all payment declines are the same. For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. Understanding your decline reason make up can be a game changer when it comes to improving retention and revenue.

SaaS Payments

SaaStr

DECEMBER 18, 2024

Databricks worth $62B, sounds like a lot but: – Crossing $3B ARR – Growing 60% (!) and >accelerating< – 80% Gross Margins – 500 $1m+ customers 20x ARR doesnt seem >that< high pic.twitter.com/5qW7jeReQc — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) December 17, 2024 So SaaS is back. Perhaps Databricks isn’t really SaaS, it’s Cloud + AI/Cloud infrastructure.

AI 219

AI Cloud Enterprise SaaS 219

Sales Hacker

DECEMBER 17, 2024

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Guy Yalif is a seasoned B2B SaaS executive with over 20 years of go-to-market experience. As the co-founder and CEO of Intellimize (acquired by Webflow), Guy brings a unique perspective from his journey through iconic companies like Microsoft, Yahoo, and Twitter, as well as his background in aerospace engineering.

Scale 57

Scale Engineering Acquisition Scaling 57

Valuize Consulting

DECEMBER 17, 2024

Defining the right Customer Success Manager (CSM)-to-account ratio is a nuanced challenge. This applies to any customer success focused role assigned a portfolio of accounts. Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and e

Technical Review 52

Technical Review Systems Review Scale Headcount 52

Blulogix

DECEMBER 16, 2024

By BluLogix Team Understanding Consumption Billing and Its Challenges Introduction In the evolving landscape of service delivery, the consumption billing model is becoming increasingly popular, especially for Managed Service Providers (MSPs). Unlike traditional subscription-based models that offer predictable, fixed charges, consumption billing charges customers based on the actual use of services.

Payment Features 52

Payment Features Scale Telecommunications Forecasting 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

BetterCloud

DECEMBER 16, 2024

If youre like most organizations today, your employees use a mysterious number of SaaS apps. Sometimes an app is approved by IT. And other times, its not. As something all IT organizations grapple with, here we discuss some of the hidden risks of shadow IT in the SaaS stack , why IT shouldnt dismiss them, and how to mitigate them. What is shadow IT?

Artificial Intelligence 52

Artificial Intelligence compliance Systems Review Technical Review 52

SaaStr

DECEMBER 17, 2024

When Dan O’Connell stepped into the CEO role at Front , a customer service platform with nearly 9,000 customers and nearly $100M in revenue, it wasn’t his first rodeo. Having previously taken over from the founder as CEO at TalkIQ (pre-revenue), Dan brought to SaaStr Annual his valuable insights about managing change at different company stages.

Management 211

Management Scale Company Culture Forecasting 211

How To Buy Saas

DECEMBER 20, 2024

2024 is coming to a close, and it has been a terrific year for SaaS businesses as the industry has witnessed quite a favorable growth. For SaaS companies, accounting becomes one of the most crucial processes to understand their financial and overall business health, and then make informed decisions about future steps. SaaS accounting requires in-depth knowledge about the industry and your business, including the strenuous task of keeping a record of your company’s earnings and expenses.

52

52

Infinicept

DECEMBER 16, 2024

As a finance leader in a healthcare SaaS company, you’re balancing pressure from all sides. You’re trying to improve margins, accelerate cash flow, and keep investors satisfied. And somehow, you have to do all this without increasing operational costs. Your patient payments program has enabled another revenue stream for your company by giving you a portion of the transaction fees.

SaaS Payments 52

SaaS Payments Payment Services Payments Healthcare 52

Advertisement

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

User Pilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features.

Data 66

Data Underperforming Technical Team Outsourcing Services Technical Review 66

BetterCloud

DECEMBER 18, 2024

As winter wraps its frosty embrace around us, we can’t help but show gratitude for our incredible journey at BetterCloud. Winter also means G2s quarterly reports are out, the G2 Winter 2025 reports are here and we have exciting news to share! For the nineteenth consecutive quarter, BetterCloud stands out in the SaaS Management Software industry and were not just smiling, were doing a victory dance!

Management 52

Management SaaS Government Operational efficiency. 52

SaaStr

DECEMBER 18, 2024

Dear SaaStr: What is the best way to deal with an “unauthorized signer” on a contract in SaaS sales? A large company signed a contract to buy about $30K worth of software from us, and then the person who signed the contract said he didn’t have the authority to. I’ve been there, on both sides of it. Let me just add my personal learnings.

Outsourcing Services 173

Outsourcing Services Sales Hiring Software Sales 173

The Moz Blog

DECEMBER 16, 2024

Description: Explore the Moz top creators of 2024 across blogs, Whiteboard Friday, webinars, and podcasts.

52

52

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Infinicept

DECEMBER 16, 2024

For operations leaders in healthcare SaaS, scaling is a balancing act. As demand grows, so does the pressure to get new clients up and running without sacrificing service quality. One major stumbling block? Payments. Slow underwriting, poor communication, and delayed onboarding with payment providers can turn a growth opportunity into a logistical headache.

SaaS Payments 52

SaaS Payments Payment Services Healthcare SaaS 52

SaaS Metrics

DECEMBER 20, 2024

Join us as we delve into the pros and cons of cloud service models, revealing insights that could transform your business strategy. The post Advantages and Disadvantages of Each Cloud Service Model first appeared on SaaS Metrics.

Cloud 52

Cloud Strategy Metrics SaaS 52

BetterCloud

DECEMBER 17, 2024

Anyone else feel like 2024 breezed by? As we round the corner to 2025, the IT landscape is poised for significant transformation. With a focus on streamlining operations and enhancing security, emerging IT trends prove 2025 will be a doozy. The value era is here to stay Managing SaaS has evolved through three distinct eras: SaaS Expansion to SaaS Austerity to now SaaS Value.

Trends 52

Trends Cybersecurity AI compliance 52

SaaStr

DECEMBER 19, 2024

So we have a classic set of New Year’s Resolutions in SaaS that we update every year. Over the years, so much has changed in SaaS. The best grow faster than ever. And yet, many are still struggling to get over the Crash of 2022. AI is remaking so many categories, but it’s often murky exactly … how. And while unicorns are back in force, IPOs and Big M&A isn’t.

Sales Hiring 150

Sales Hiring SaaS Venture Capital Healthcare 150

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

How happy are you with customer adoption of your integrated payments solution? If you’re like many ISVs, there’s always room for improvement. If you want to increase integrated payments adoption, check out Wind River Payments’ webinar on demand, " How to Drive Customer Adoption of Your Payment Integration ". In this webinar, integrated payments veteran, Pete Uselman, discusses common challenges software companies face in encouraging customers to utilize their payment features and shares the late

Payments

Chart Mogul

DECEMBER 18, 2024

Here are the highlights from the past 12 months. I’ve been reflecting on the SaaS industry’s journey in 2024. This year feels like the culmination of our collective move to the final stage of the grief cycle: Acceptance. After the ZIRP-fueled 12-year tech bull run and the sobering crash of 2022, our industry has evolved and 2025 is shaping up to be the continuation of this new chapter for SaaS.

Technical Review 52

Technical Review Benchmarks Innovation Subscription 52

Teamgate

DECEMBER 16, 2024

What does it take to achieve high conversion rates on your website? There are numerous ways to encourage visitors to buy (or turn into qualified leads). Nonetheless, the best method to lay the foundations of a high-performing site is to focus on web design.

Management 52

Management Sales 52

SaaS Metrics

DECEMBER 20, 2024

Navigate the advantages of automotive SaaS for fleet management, uncovering efficiency, cost savings, and enhanced safety—discover what's driving success. The post Benefits of Implementing Automotive SaaS for Fleet Management first appeared on SaaS Metrics.

Automotive 52

Automotive Management SaaS Metrics 52