SaaStr

OCTOBER 16, 2024

Dear SaaStr: Should I Fire a Sales Rep That Lied To Several Customers? I think most sales execs lie, at least a little bit. I don’t like it. But I’ve come to accept that you have to put gates and process around most sales execs, or most will lie, at least a little, to close the deal. We did a recent SaaStr survey and you said 97% of software sales execs lie at least sometimes, a little: Control it, or it will spiral.

Sales 173

Sales Software 173

Predictable Revenue

OCTOBER 17, 2024

Dr. Dolan has focused her research on how we fuel exercise and how our energy intake significantly impacts performance. The post The Role of Nutrition and Exercise in Sustained Performance appeared first on Predictable Revenue.

Revenue 130

Revenue Development Sales 130

SaaStr

OCTOBER 11, 2024

Dear SaaStr: If a startup is at $1.5M ARR and is looking to hire an experienced COO how much equity should they give him/her? 0%. I think $1.5m ARR is too early for an experienced COO in 95 cases out of 100 — unless it’s a total rocketship and you plan to be at $10m+ ARR within 12 months. At $1.5m ARR you should still be the COO. You should find, hire, and manage the VPs of Sales, Marketing, Customer Success, Product and Engineering and even Finance yourself.

Sales Hiring 249

Sales Hiring Startup Finance Engineering 249

Tom Tunguz

OCTOBER 14, 2024

Budget cuts followed interest rate hikes in 2022. By late 2023, more than a year of financial scrutiny had challenged many publicly traded software companies. However, 2024 has been a tough year again. Net dollar retention for publicly traded software companies fell from 113% on average to 108%, a five percentage point drop. 1 80% of publicly traded companies saw their NDR wilt again in 2024.

Software 199

Software Customer Lifetime Value Cloud Retention 199

Speaker: Jay Allardyce

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Clouded Judgement

OCTOBER 11, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Budget Flush Coming? Something that has been on my mind recently - will we see a larger than normal budget flush at the end of this year? First - what is a budget flush? A budget flush occurs when companies rush to spend remaining budgeted funds before the fiscal year ends, often due to a "use it or lose it" mentality.

Cloud 157

Cloud Cost optimization & reporting GCP(Google Cloud Platform) Software Review 157

SaaStr

OCTOBER 14, 2024

A few bits of advice you hear a lot in SaaS that I think often don’t really work in practice: Move to annual contracts to generate more cash. Sure, if customers want to pay annually for a discount — do it. Do it. But if your product is cheap, many will prefer to pay monthly. Force them to go annual, and you are just adding friction to the sales process.

Scale 224

Scale Social Media SaaS Acquisition 224

Tom Tunguz

OCTOBER 15, 2024

Since July , have you noticed how much better your AI model has become? Measuring them is hard to do. All we can do is quantify the vibe : is this one better than that one? Elo is a score that measures how often one model wins against another, as judged by a human. Which model answers the prompt : “Describe the differences in texture between a Pink Lady and a Macoun apple” better?

AI 141

AI Innovation Scaling Data 141

FastSpring

OCTOBER 14, 2024

After Google was warned in August by U.S. District Judge James Donato that the court is “going to tear the barriers down,” the judge’s injunction was issued on Monday, Oct. 7 detailing what exactly that would mean for Google. The company must make several changes regarding its Play Store for Android apps according to AP News , after a jury found in Dec. 2023 that Google Play and Google Play Billing represent an illegal monopoly run by Google.

Payment Methods 140

Payment Methods Payment Solutions Merchant Services Payments 140

Stax

OCTOBER 17, 2024

Navigating the world of payments can be complicated, especially when you’re running a software business with many moving parts. Embedding payments is a great first step, but encouraging merchants to adopt payments and onboarding them is another hurdle many ISV/SaaS businesses run into. If only there was a team that would work strategically with you to deliver a seamless payment experience in all areas including sales, support, activation, onboarding, product, and marketing… Oh, wait, now there i

Stax 88

Stax Payments Merchant Services SaaS Payments 88

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Intelligence

USIO

OCTOBER 11, 2024

Treatment providers often find themselves overwhelmed by the sheer volume of insurance claims and denials, all while navigating a constantly shifting landscape of payer requirements. This can create a perfect storm of challenges—time constraints, accuracy issues, and compliance risks. But what if there was a way to streamline this chaotic process?

AI 130

AI Artificial Intelligence compliance 130

SaaStr

OCTOBER 13, 2024

Top SaaStr Posts of the Week: #1. The SaaS Era of 2013-2022 is Over. Welcome to The World of Hyperfunctional SaaS. #2. ChurnZero: 38% More Customer Success Departments Are Reporting to the CRO. FBOW. | #3. 7 Things I Learned from Loren Padelford, CRO of $100m+ ARR Vertical SaaS Leader Slice #4. 4 out of 800 Sales Execs Raised Their Hand. A New Low in SaaS Malaise?

Scale 226

Scale SaaS Scaling Customer Success 226

Subscription Flow

OCTOBER 10, 2024

Billing system migration is the process of replacing your existing billing system with a new one. Companies opt for this process to adopt new tools, and upgrade their functionality. Billing system migration is painstaking without a proper plan in place. Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

FastSpring

OCTOBER 16, 2024

Selling internationally can get complicated very quickly if you’re trying to manage cross border payments yourself. Foreign exchange rates, regulatory rules, payment systems, various bank accounts, establishing entities in different countries, and tax collection and remittance are just a few of the concerns you’ll need to stay on top of as your business expands into more countries and regions.

Merchant Services 78

Merchant Services Payment Services Payment Methods Outsourcing Services 78

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Discover what B2B SaaS needs to know to become a Payment Facilitator. This guide includes: Earning Revenue from Payments Bank Sponsorship, Underwriting Risk Requirements In depth Descriptions of Staff Requirements Detailed Timeline Itemized Cost List Case Study And more!

SaaS Payments

The Moz Blog

OCTOBER 15, 2024

Ready to take your digital marketing to new heights? Discover how partnering with Moz can amplify your success. Learn about exclusive tools, earning opportunities, and expert resources waiting for you. Curious? Read on to unlock your potential.

Marketing 81

Marketing 81

Buffer Resources

OCTOBER 15, 2024

We launched the AI Assistant in Buffer to help our users generate new content, repurpose existing posts, and develop endless new ideas. Since its launch, over 55,000 people have used the feature. While we love that many people find it helpful in the creation stage, we’ve been curious about what happens after. How is the content performing? We set out to answer this question by uncovering our internal data on the average engagement rate of AI-assisted posts vs. non-AI-assisted posts.

AI 80

AI Social Media Engagement Data 80

SaaStr

OCTOBER 10, 2024

So Thomasz Tunguz put together a great chart summarizing one of my top worries over the past 24+ months in SaaS. He summarized the M&A (acquisitions) of The Top 10 Software Acquirers. And what you can see is there is really almost no liquidity for startups and scale-ups in SaaS and Cloud at the moment. And there hasn’t been for a while: It was great times for SaaS liquidity in late 2020 through the end of 2021.

SaaS 231

SaaS Acquisition AI Cloud 231

User Pilot

OCTOBER 10, 2024

Can you imagine what the ideal SaaS customer onboarding process looks like? When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. That’s why we’ll go over what onboarding is in SaaS and analyze 8 onboarding examples from reputable SaaS companies to learn what they’re doing right (or wrong).

Onboarding 86

Onboarding SaaS Software Communication 86

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Explore various models of Embedded Payments, uncovering their benefits, drawbacks, and impacts on customer experience. Gain valuable advice for evaluating and implementing the best payment strategy for your business needs. This concise overview equips software companies with the insights needed to optimize their payment ecosystems effectively. Download today to learn more!

Payments

Sparktoro

OCTOBER 15, 2024

In a given week, I would write product descriptions, digital ad copy, pithy social media posts, a couple blog posts, and the abandoned cart email campaign. I loved having a variety of writing responsibilities. But there was a big problem: if I took a sick day, it would slow down the rest of my team.

Social Media 67

Social Media Acquisition Startup Marketing 67

Nimble - Sales

OCTOBER 17, 2024

We are excited to announce the launch of our new feature that enables an automatic email response when someone completes a webform and triggers a webhook! This latest addition will allow you to engage leads in real-time by automatically sending The post How to Automate Emails After Web Form Submissions for Lead Follow-Up appeared first on Nimble Blog.

Engagement 59

Engagement 59

Buffer Resources

OCTOBER 10, 2024

Call me strange, but the About Us page is one of the first web pages I visit after discovering a brand or a creator. I want to know the people behind the curtain — their core values, the company’s origin story, and brand identity. Turns out, I’m not alone: A study by HubSpot found 31 percent of participants saying that an About Us page is one of the most important elements of a business website.

Social Media 85

Social Media Merchant Services Business Branding 85

SaaStr

OCTOBER 14, 2024

Dear SaaStr: What is The Strangest Thing You Have Learned About Entrepreneurship? To me the “strangest” thing I learned is that you get pretty good around Year 3–4. Almost automatically. And somewhere around Year 5 at least, if you make it that long — you know exactly what to do. I always had imposter syndrome as a CEO and founder — and still do. I never thought I could be as good as any of the successful founders I knew.

Entrepreneurship 202

Entrepreneurship Revenue Management 202

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Generative AI

Totango

OCTOBER 14, 2024

Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. An outcome-first approach is the foundation of a customer-led growth motion, where new logos are seeded with the potential for retention, upsell, and expansion.

Sales 62

Sales Customer Success Revenue Interviewing 62

The Moz Blog

OCTOBER 11, 2024

In this episode, Bernard explains why SEO content has a packaging problem, introducing concepts such as perspectives to help address the issue.

83

83

Groove HQ

OCTOBER 16, 2024

Let’s talk about something that’s probably been keeping you up at night – your support agents’ performance. You know how crucial it is for your business that your agents are performing their best. So it’s frustrating when you can’t figure out why your customer satisfaction scores are poor. You might feel like you’re playing a […] The post How To Track Support Agent Performance appeared first on Groove Blog.

Business 59

Business Customer Support 59

Buffer Resources

OCTOBER 10, 2024

Nine years ago, we decided to launch a new free product alongside Buffer. We called it Pablo, and it was a huge hit in our community. Within just seven months of its launch, half a million photos were created using Pablo. Similarly, we had the initial ideas for Stories Creator and Remix many years ago now. All three of these tools have been an important part of Buffer’s story.

Social Media 84

Social Media Investment Trends Customer Support 84

Speaker: Jamie Bernard

Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.

Management

SaaStr

OCTOBER 12, 2024

Dear SaaStr: Why Are Buyers Not Ready to Spend Big on Acquisitions as Readily Today as in the Past? In tech at least, there are two big issues: #1. Revenues Multiples Are Down Even the best public SaaS companies are worth ~10x revenue today. In 2021, they were often worth 40x revenue. So that seems to make deals more expensive in terms of how much stock (if not cash) it takes to buy something.

Acquisition 209

Acquisition Technical Review Revenue Startup 209

Nimble - Sales

OCTOBER 16, 2024

Missed our recent webinar? No worries – we’ve got you covered! In this exciting session, the Nimble Team, including Jon Ferrara and Jenna Dreikorn explores Nimble’s new updates and Email Sequencing automations and its impact on accelerating customer outreach, lead qualification, and The post Webinar Replay: What’s New & What’s Coming to Nimble – Email Sequence Automation + Other Updates appeared first on Nimble Blog.

59

59

Dubb

OCTOBER 17, 2024

[link] If you're like me, you've been searching for an easy, reliable, and free way to record your screen directly through Chrome. Whether you're a sales leader, CEO, or business owner, you probably understand the power of video for engaging clients and building stronger relationships. That's where Dubb’s Chrome Screen Recorder steps in, and The post Free Chrome Screen Recorder for Business: Dubb’s Solution appeared first on Dubb Blog.

Business 52

Business Engagement Sales 52