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The SaaS Trust Crisis with Godard Abel (Video + Transcript)

SaaStr

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

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“7 Tips and Tricks to having happy customers at Scale” New Relic EVP, Roger Scott (Video + Transcript)

SaaStr

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. And I think it’s especially true of SaaS companies, when you start to think about the fact that everything is a service. We didn’t ever have an on-prem solution.

Scale 236
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The Metric that Matters for Startups in 2016

Tom Tunguz

Starting in 2014, and perhaps even a bit before, startups have been able to raise capital at better terms than at any time since 2000. Imagine regional taxi services, 4 in the US, each with a different app, different labor pools, different terms. More money raised for less dilution. Market fragmentation.

Startup 100
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The Top Affiliate Marketing Networks

Neil Patel

An affiliate network connects publishers, like blog owners or influencers, with companies looking to promote their products or services. Affiliate networks work as a marketplace for affiliate programs. What types of products and services are your readers likely to be interested in? What is an Affiliate Network? ShareASale.

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5 Key Steps to Evolving Your Offering Into a Platform with Eventbrite and Stripe (Video + Transcript)

SaaStr

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 175
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11 Frameworks for Product Innovation

Baremetrics

The Wikipedia contributors define product innovation as “the creation and subsequent introduction of a good or service that is either new, or an improved version of previous goods or services.”. This is the classic marketplace model, but it isn’t exclusive to marketplace models. And how does it play out in real life?

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We Tested The 10 Best Customer Engagement Software: Here’s What We Found

User Pilot

Self-service support: Userpilot empowers you to build and customize in-app resource center code-free. Intercom Intercom is an AI-powered customer service tool that equips teams to engage customers through omnichannel support and activity-driven automation. Salesforce service console. Customer support with Intercom.