User Pilot

JUNE 19, 2023

SaaS LMSs like TalentLMS, Skilljar, Docebo, Litmos, iSpring Learn, Paradiso, SkyPrep, or Blackboard allow you to create complex and structured online and blended training courses for staff onboarding and partner training. To see how Userpilot can help you onboard and educate your customers, book the demo! What are these features?

Systems Review 98

Systems Review Management SaaS Education 98

Baremetrics

MARCH 9, 2021

For example, if you ended a period with 2000 customers, acquired 200 during the period, and started the period with 1850, your retention-rate would be (2000-200)/1850, or 97 percent. It might be the time they signed up, the type of onboarding they received, the product they bought, e-commerce marketing strategy ?,

Retention 82

Retention Acquisition Churn Metrics 82

SaaStr

NOVEMBER 7, 2019

What you’re not solving for them and how you could be solving it through just integrations, because the reality is organizing an event has 2000 categories of businesses that are involved in one way or another and we couldn’t tackle them all, even if we wanted to. The time to first payment and time to first charge on Stripe.

Payments 159

Payments Merchant Services Payment Solutions Payment Services 159

User Pilot

OCTOBER 28, 2020

If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation. It only supports linear onboarding – that is, a series of non-interactive information panels like in the picture above. Source: userpilot.com.

Software Review 105

Software Review Software Onboarding Systems Review 105

User Pilot

SEPTEMBER 27, 2024

Let’s face it: without the right user onboarding tools , you can’t deliver a great onboarding experience for your new users. And without a great onboarding experience, your users don’t activate and churn. What are the best user onboarding tools for SaaS in 2024? Email onboarding tools. Video onboarding tools.

Onboarding 52

Onboarding Software Review SaaS Pricing 52

Baremetrics

AUGUST 20, 2019

Spreadsheets are used in every industry, have near-unlimited use-cases, can be tailored to specific needs, and have virtually no onboarding thanks to decades of usage and education in academic environments. Since then, over 2000 apps have been built for the Shopify App Store.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

FastSpring

OCTOBER 25, 2019

Tunguz looks at a hypothetical SaaS company making $625k in Annual Recurring Revenue (ARR), and it’s growing at 15% a month. The SaaS company has 25 customers, who are paying $25,000 each on a monthly subscription, and the company running with an 80% gross margin. Sounds great. But what about their CAC Payback Period?

Payments 79

Payments Scale SaaS Payments SaaS 79

User Pilot

MARCH 14, 2019

Of course, nothing can be done without a few user onboarding tools to hold yourself back. We are proudly introducing you to 30 free and paid user onboarding tools. We’re assuming that you’re already familiar with the best user onboarding practices. User onboarding tools for in-app experiences.

Onboarding 42

Onboarding Revenue Underperforming Technical Team User Experience 42

User Pilot

OCTOBER 29, 2023

If you can see the perceived customer value decrease, they may eventually cancel their subscription. This would result in the same monthly recurring revenue of $300,000 ($150 x 2000 businesses). WTP Predicts future customer churn WTP can also help you forecast future customer churn – and possibly prevent it.

SaaS 105

SaaS Interviewing Pricing Market Research 105

User Pilot

APRIL 26, 2024

“This level of customization and ease of use [regarding onboarding flows] empowers our marketing team to effectively tailor user experiences, leading to improved user engagement and satisfaction. Track customer engagement with onboarding tooltips , walkthroughs, and pop-ups. ” – Userpilot user, Yuval W. .”

Software Review 105

Software Review Software Scale Systems Review 105

ProfitWell

FEBRUARY 26, 2020

Focusing on customer retention isn’t just about saving your revenue, it’s about keeping customers happy and willing to continue their subscriptions. It can all be boiled down to four clutch factors: pricing, onboarding, customer experience, and service. Onboarding. Higher customer satisfaction. We know pricing. 15-minute setup.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

User Pilot

MAY 12, 2024

The Product Tours add-on contains features that aid onboarding, adoption, and feature discovery. you’re in any of these scenarios, you should look for an alternative platform for your needs: Onboarding and Adoption : If onboarding new users and driving product adoption are your primary use cases then Intercom may not be the best choice.

SaaS 52

SaaS Software Review Onboarding AI Search 52

User Pilot

MAY 12, 2024

Let’s look at the most common limitations of HelpHero and why you might need HelpHero’s alternatives: You want flexible user onboarding flows : HelpHero’s user onboarding features primarily support linear paths with minimal branching capabilities.

Software Review 52

Software Review SaaS Onboarding Technical Review 52

Outseta

MAY 8, 2020

But techy people love technology and end up way over-serving themselves, resulting in a mountain of subscription charges, fractionally used tools, and others that simply drive little to no business value. SaaS is way more of a team sport than most companies realize.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Chart Mogul

SEPTEMBER 15, 2023

Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger. That is SaaS subscription revenue and the corresponding deferred revenue balance. I’m also a board member of Beek , a B2C subscription audiobook company, and I’ve advised many companies across both models.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

MAY 17, 2024

TL;DR Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. Whatfix is priced lower than its closest competitor (WalkMe) while letting you onboard both customers and employees to software applications. Let’s dive in!

Software Review 52

Software Review Technical Review SaaS Onboarding 52

All that Saas

JULY 8, 2021

Free – free forever, includes 2000 contacts, up to 12,000 emails per month with basic templates. Klaviyo offers the same set of features for both the free and paid plans on a monthly subscription basis. The software has a free version that allows users to send up to 12,000 emails per month to 2000 contacts. Essential – at $9.99/month,

Software Review 52

Software Review Marketing Software Scale 52

User Pilot

MAY 17, 2024

Pricing Starter : Beginning at $249/month, the Starter plan allows you to track up to 2000 monthly active users and collect product feedback through NPS surveys. Appcues Appcues is a product adoption platform designed to improve user onboarding and ongoing engagement. Response tagging in Userpilot. Customizing NPS survey in Appcues.

Social Media 52

Social Media Technical Review Software Review Pricing 52

SmartKarrot

MAY 14, 2020

Customers are demanding more from the business in terms of services they can avail and with the month to month subscription plans, it has become much easier for them to switch vendors if their expectations are not met. Before 2000: Call-center, Emails and World Wide Web . Between 2000 to 2010: CRM, Web Channels, Mobile App .

Customer Success 10

Customer Success Technical Review Software Review Business Model 10

FastSpring

AUGUST 11, 2020

When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. Subscription services are what customers want. What are the advantages of using subscriptions as a revenue model?

Payment Features 122

Payment Features Payments Payment Methods Subscription 122

SmartKarrot

JANUARY 22, 2021

As we are constantly grappling with the new-generation subscription-based economy, we have learned that a low barrier entry also signals a low barrier to exit. 1995 – 2000: The Rise of Customer-Centric Business Outlook. 2000 – 2005: Customer Relationship Management and Marketing Automation Platforms. Customer Success: Present.

Customer Success 10

Customer Success Scale Artificial Intelligence Sales Hiring 10

SmartKarrot

JULY 8, 2020

As this study in the Harvard Business Review showed, subscription customers, if given a fabulous experience, were 74 per cent more likely to renew as against the 43 per cent who didn’t have a good experience. Features: Customer engagement, health score, account alerts, usage tracking and analytics, onboarding. SmartKarrot.

Software Review 10

Software Review Customer Success Systems Review Technical Review 10

User Pilot

JANUARY 12, 2023

Use an onboarding checklist to engage new customers. The key to SaaS success is having a good number of customers that keep renewing their subscriptions. Increase customer retention rate: Satisfied and engaged customers are more likely to continue renewing their subscriptions. Guide users with interactive walkthroughs.

Engagement 98

Engagement Social Media Onboarding Retention 98

User Pilot

MARCH 7, 2024

For example, designing an onboarding flow that helps users activate a feature relevant to their use cases sends them a clear signal: that you know what matters to them and are ready to accommodate it. Accounting software, on the other hand, tends to be used less regularly, for example, to create invoices, so MAUs are your metric.

Engagement 105

Engagement Metrics Underperforming Technical Team Scale 105

SaaStr

MARCH 12, 2019

We have the subscription revenue. The subscription economy. For Slack, it was one that a team sends 2000 messages. You haven’t figured out your onboarding, and the small business that churns too high. It’s so easy to use products now, but it’s just as easy to leave. Totally changes the game.

Scale 263

Scale Sales Hiring Revenue VP of Engineering 263

SaaStr

SEPTEMBER 6, 2019

What can be done in the onboarding phase to ensure the individual has the most empathy for the customer, regardless of function? * I think 50/50 would be way too rich on the services side if they’re truly a subscription software company. But we’re at a point now we’re 2000 employees.

Sales Hiring 149

Sales Hiring Scale Underperforming Technical Team Software Review 149

SaaStr

FEBRUARY 22, 2019

Nick Mehta: I remember in 2000, the internet market had fallen apart. Are being asked to listen to the customer better and collaborate with the CS team on roadmap and are being asked to leverage the product, meaning like, when that user logs in, guiding them to new features, guiding them through onboarding, things like that.

Sales Hiring 159

Sales Hiring Customer Success Scale Sales Recruiting 159

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. Tim McCormick: 01:00:40 .

SaaS 40

SaaS Sales Hiring Scale Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. Tim McCormick: 01:00:40 .

SaaS 40

SaaS Sales Hiring Scale Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. Tim McCormick: 01:00:40. Let’s see.

SaaS 40

SaaS Sales Hiring Scale Venture Capital 40

Sales Hacker

JANUARY 21, 2025

It was the most seamless onboarding experience – everything in my inbox synced within minutes. Box software sold primarily through distributors to, um, a cloud based, um, subscription model. It was more like, what is the onboarding process? You got to remember also in like 1999 and 2000, pages took a long time to render.

Scale 97

Scale Scaling Strategy Sales Hiring 97