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Startup Best Practices 23 - Leveraging The Illusion of Explanatory Depth in Interviews

Tom Tunguz

This is the illusion of explanatory depth or IOED, which Rozenbilt and Keil described in 2002. The illusion enables a great interviewing technique. When worked at Google, I interviewed product managers. Fourth, we don’t practice explaining things very often. So how does this illusion apply in the world of startups?

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CX pioneer Jeanne Bliss on building customer-centric businesses

Intercom, Inc.

You can also read the full transcript of the interview, which has been lightly edited for clarity, below. I’ve been coaching leaders around the world since 2002. I remember when I was in my 20s and I was interviewing for a job, I think it was for the Gap. The three-blocks-long hypothesis. After that, I wrote four books.

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From Freemium to Enterprise with Slack (Video + Transcript)

SaaStr

Following five years at Oracle, I was lucky to land at Salesforce.com in 2002. One thing as a salesperson at Salesforce.com in 2002 and beyond, that I don’t really think we appreciated at the time to the extent that we should’ve, was this concept of a free trial. Dannie : What we do then is we synthesize those interviews.

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The Things Nobody Tells You About An $8B Acquisition with Ryan Smith from Qualtrics (Video + Transcript)

SaaStr

And we were about a $50 million sales run rate, but I’d never done a media interview. Ryan Smith: So the first media interview or press release we did, we said, “Hey, we’re raising a series A round, and Julie Bort from Business Insider got on the phone and was like, “How old are you? Jason Lemkin: Oh, I see.

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Salesforce’s Mike Kreaden on how to build a platform to drive growth

Intercom, Inc.

You’ve had a number of roles at Salesforce since you joined the company back in early 2002, from product management to startup relations. When I started in 2002, I was the first product manager for the API. When I started in 2002, I was the first product manager for the API. Mike: Thanks, John, for having me.

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Building a $100M ARR Sales Team the Second Time Around with WP Engine (Video + Transcript)

SaaStr

I’ve worked with him since 2002, back in our Rackspace days. During the interview process when I first joined, there was a lot of concern about this Australian team. Everywhere that I have been, every interview that I’ve had people want to work for a company with a great culture. Fabio Torlini is our MD of EMEA.

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The Best NPS Tools & Software + How to Use Them to Cut Churn by Up To 30%

User Pilot

And no wonder: it was developed on the basis of studies from 1999 to 2002, Fred Reicheld and his team found a strong correlation between company growth rates and Net Promoter Scores in a variety of sectors. You can also automatically invite certain segments of users to interviews with it.