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Reading list: Platforms, ecosystems, and partnerships

Intercom, Inc.

This fascinating essay by Machine Learning Engineer Cathal Horan draws on the work of theoretical physicist Geoffrey West, network economics expert Geoffrey Parker and renowned urbanist Jane Jacobs to make the case that the growth of cities has a lot to teach us about how to develop a platform. Jeetu Patel, Box.

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Salesforce’s Mike Kreaden on how to build a platform to drive growth

Intercom, Inc.

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. We incubated a cohort early on in the genesis of Einstein, and where we thought AI and machine learning was going to be used has changed.

Scale 151
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Strategy as a Series of Beliefs

Kellblog

We believe the Internet will require a wholesale rewrite of business intelligence (BI) tools and enable both existing internal and new external use-cases for BI. Era 4 (2003-2005). These beliefs were largely heretical at the time. Era 3 (1999-2002). 500/seat for a Q&R tool? Era 2 (data governance).

Strategy 122
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The Economic Case for Generative AI (presentation)

Andreessen Horowitz

If you think about the competition for most AI use cases, not traditional machine learning, but AI, it tends to be the human. You throw it into an unstructured document LLM and then you ask questions for that legal brief. The narrative is this episodic thing with summers and winters and all of these false promises.

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The Future of AI Is Amazing

Andreessen Horowitz

in 2003, Sebastian Thrun had just won the DARPA Grand Challenge, right? ” Like, autonomous vehicle is a solved problem back in 2003. This isn’t limited to images, this is also the truth for, like, any sort of language understanding. And so again, to use an LLM is four to five orders of magnitude cheaper and faster.

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How to Choose the Best Hosting Provider for Your Ecommerce Site

FastSpring

Since it’s humble beginnings in 2003 as a spinoff of the CafePress blogging platform, WordPress has grown into a powerful content management system (CMS) that directly supports a significant portion of the internet. That’s not an exaggeration.

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Disrupting the Desk Phone: How and Why We Made a $50M Acquisition with Dialpad (Video + Transcript)

SaaStr

Craig Walker: Well, we’d been really interested in artificial intelligence for a while, and we were meeting with virtually every competitor in the space, every provider, and they all wanted to integrate with us so they could get access to the call data and be able to go do their magic. So, I joined Google early on in 2003.