Neil Patel

DECEMBER 10, 2019

Now to be fair, this was back in 2003 when it wasn’t that hard to rank on Google (or any other search engine for that matter). Next thing you know I was collecting 5 figures in monthly checks and my “renters” were ecstatic because they were generating sales at a fraction of the costs compared to what they were spending on paid ads.

Scale 145

Scale Engineering Pricing Scaling 145

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. We’re helping startups and scale-ups that are strategically aligned with Salesforce, which is actually very important in terms of actually delivering solutions.

Scale 151

Scale Machine Learning Artificial Intelligence Technical Review 151

Kellblog

JUNE 7, 2020

Having contemplated the bad things that can happen to your category and reviewed some basic principles of categories, there is only one answer to the question: lead. You need to lead in three ways: Grow like a weed. Lead the evolution of your category by talking about your vision and your plan to realize it. Then do it again.

Scale 109

Scale Underperforming Technical Team Technical Review Finance 109

Tom Tunguz

SEPTEMBER 21, 2014

We will explore revenue growth, average revenue per customer, sales efficiency, payback periods, net income, gross margin and engineering spending. Founded in 2003, Tableau followed a more gradual revenue growth curve than the median SaaS company. In these plots, I’ve used Tableau’s colors as a consistent legend.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

SaaStr

JULY 17, 2020

Look at Model T sales or something. Last month, housing sales in the US are actually ahead of last year, like literally ahead. I think it’s more overall more like 2000 to 2003 in Silicon Valley, but there’ll be some industries and some verticals that either aren’t affected as much or snap back very quickly.

Venture Capital 239

Venture Capital Travel PayPal Scale 239

OPEXEngine

MAY 19, 2020

Headed into the global financial crisis a decade ago, a group of almost 3,900 companies worldwide that we ran through Bain’s Sustained Value Creators analysis posted double-digit earnings growth, on average, from 2003 to 2007. The post Beyond the Downturn: Recession Strategies to Take the Lead appeared first on OPEXEngine.

Scale 59

Scale Strategy Technical Review Automotive 59

Andreessen Horowitz

SEPTEMBER 25, 2023

You have this perverse economy of scale. They have lower margins and they’re much harder to scale. This leads to something that most investors know, which we call the dreaded AI mediocrity spiral. The value accrues to large companies that can actually seek these perverse economies of scale. What is it?

Generative AI 111

Generative AI AI Artificial Intelligence Scale 111

SaaStr

JULY 15, 2020

Last month, housing sales in the US are actually ahead of last year, like literally ahead. I think it’s more overall more like 2000 to 2003 in Silicon Valley, but there’ll be some industries and celebrated goals that either aren’t effected as much or snap back very quickly. Somehow this defies logic but is true.

Investment 203

Investment Scale Travel Venture Capital 203

User Pilot

MARCH 23, 2022

Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. NPS is a type of user survey developed in 2003 by Bain & Company. It typically involves two questions: the first is using a scale to ask users how likely they are to recommend a product. Take note of these and see what you can do.

Scale 98

Scale SaaS Software Review Benchmarks 98

CustomerSuccessBox

JUNE 28, 2021

Net Promoter Score (NPS) was first developed in 2003 by Bain and Company and it measures the loyalty of customers to a company. If back in 2003 you’d ask me what are the chances that you’re going to recommend me, my friends, or my family on a scale of 1 to 10? Net Promoter Score scores can range from -100 to 100.

Customer Success 52

Customer Success Scale Churn Trends 52

Totango

FEBRUARY 22, 2021

Brady would go on to lead the Patriots to 17 division titles, 13 AFC Championship Games, nine Super Bowl appearances, and six Super Bowl wins before transferring to the Tampa Bay Buccaneers in 2020 and leading that team to win its first Super Bowl title since 2003. Totango Sets New Records.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

Intercom, Inc.

SEPTEMBER 12, 2019

And make no mistake: this can happen at scale – as it did with Myspace, which died a public death despite having millions of users. As much as I like to bag on about Facebook, they were scaling at such a rate at that stage that the inevitable was going to happen. There is an ROI on good design. And it did. Myspace peaked.

Systems Review 112

Systems Review Scale Consulting Travel 112

User Pilot

OCTOBER 5, 2024

Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. NPS Categories NPS questions are rating scale questions rated from 0 (not likely) to 10 (extremely likely). NPS rating scale. Promoters : Customers who respond with a score of 9 or 10.

Scale 59

Scale Technical Review Software Review Trends 59

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. If you want to be a leading company in your industry, it’s critical that you respond and address your passive customers’ needs as quickly as possible and learn what it takes to earn that recommendation.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

SaaStr

APRIL 25, 2019

So, I joined Google early on in 2003. The first engineer that I sat next to … And I was in sales. We took 14 million that was led by a Salesforce and Scale Ventures line, a couple of other fantastic investors. We were always building a full platform that a sales or a support organization could go and buy.

Acquisition 159

Acquisition Technical Review Systems Review AI 159

Sales Hacker

JULY 28, 2020

This week on the Sales Hacker podcast, we speak with Steven Broudy , Vice President and Head of Sales at Bevy, which helps companies build virtual communities. Steven is a long time SaaS sales executive, having worked at MuleSoft before coming to Bevy. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

Sales Hiring 76

Sales Hiring Scale Interviewing Artificial Intelligence 76

Sales Hacker

DECEMBER 30, 2019

This week on the Sales Hacker podcast, we speak with Justin Welsh , Founder at The Official Justin. Justin is the former SVP of sales at PatientPop and a current advisor to it, as well as a tremendous number of SMB SaaS companies. Subscribe to the Sales Hacker Podcast. Sam Jacobs: Welcome to the Sales Hacker Podcast!

Sales Hiring 53

Sales Hiring Revenue Scale Underperforming Technical Team 53

Valuize Consulting

JUNE 10, 2020

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. This leads us to the reality of customer success processes in many companies today. Or perhaps not.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Outseta

AUGUST 23, 2017

We don’t have any agreed upon budgets, or any sales reps with quotas. Sales quotas and forecasts can hurt your business… and we’ve all seen it Let me start by saying that I live in the same world that you do, one where it’s nearly impossible to avoid being beaten over the head with messaging citing the importance of goal setting.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

Outseta

SEPTEMBER 11, 2017

In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

User Pilot

APRIL 27, 2023

” and asking them to rate it on a scale from 0 to 10. Net Promoter Score, often abbreviated to NPS, was first devised in 2003. Respondents then answer on a scale from 0 to 10, with 0 being “ Not Likely ” and 10 being “ Very Likely ”. Then you can lead them to success within your product. Ask for reviews in-app.

Software Review 52

Software Review SaaS Technical Review Scale 52

Outseta

OCTOBER 16, 2017

10-25 minutes - Aaron shares how MindTouch now uses a customer success blueprint with each of their customers, which drives alignment not only throughout the sales and onboarding process but also across departments and with relevant executive sponsors. So I went around to the different product teams.

Interviewing 40

Interviewing Customer Success SaaS Scale 40

SmartKarrot

AUGUST 23, 2022

It is one where customers evaluate their association with the brand on a scale of 1 to 10. The NPS was developed in 2003 by Fred Reichheld of Bain & Company as a customer loyalty metric. A net promoter score generates a positive growth prospect and improves brand presence. Complex to put into practice. The Passive Problem.

Scale 10

Scale Underperforming Technical Team Systems Review Software Review 10

SaaStr

APRIL 18, 2019

But my co-founders has done an amazing job, creating a scale platform that now has 600,000 reviews and 3 million SaaS software buyers coming every month looking for products like yours. Once you’re selling and starting to scale and now you need a team. And by 2003 we were almost out of business. And selling with passion.

Sales Recruiting 232

Sales Recruiting VP of Engineering Scale SaaS Payments 232

SmartKarrot

MAY 18, 2022

Banner ads: Banner ads on websites and apps are a wonderful way to push product recommendations based on the prospects’ interests. Recommendations: This is yet another common technique that has been in use since 2003. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Technical Review 10

Technical Review Scale Customer Lifetime Value Social Media 10

SmartKarrot

SEPTEMBER 22, 2022

The Net Promotor Score was created by Fred Reichheld in 2003 and is used by businesses globally. Customer loyalty is a huge aspect for any business to drive success and scale their business. Customers choose an answer on a scale from 0- 10, where 0 is not likely and 10 is highly likely. Like what you are reading?

Software 10

Software Scale Benchmarks Branding 10

SaaStr

AUGUST 16, 2019

Ep 257: Justin Welsh is the former SVP Sales @ PatientPop, the startup that offers the first all-in-one practice growth platform that’s HIPAA-compliant and is proven to grow your practice. During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. Justin Welsh: Yeah.

Scale 205

Scale Underperforming Technical Team Sales Hiring Interviewing 205

SaaStr

APRIL 24, 2020

327: John Mellor is Chief Strategy Officer @ Domo, the company that allows you to leverage BI at scale to empower your team with data. In Today’s Episode We Discuss: * How did John make his way into the world of SaaS over 2 decades ago and how did that lead to his running a $3Bn ARR business line at Adobe and lead to his joining Domo?

Scale 239

Scale Leadership Technology Strategy 239

Tom Tunguz

JANUARY 21, 2025

After a decade of expanding complexity in the modern data stack, companies are dramatically simplifying their architectures - and getting better results Second, we’re seeing a renaissance of scale-up computing. Content: I use my MacBook Pro to run 70 billion parameter models, which are equivalent to GPT 3.5

Data 100

Data AI Search Scale Software Engineering 100

FastSpring

JANUARY 15, 2025

Since its inception in 2003, the show has facilitated over 10,000 business matchmaking meetings, making it the perfect venue for gaming studios looking to tap into the vast Chinese-speaking market. Visit FastSpring at booth B36 during the Taipei Game Show 2025 this January at the Taipei Nangang Exhibition Center Hall 1.

Payment Services 157

Payment Services Merchant Services Payment Solutions Payments 157

SaaStr

MAY 30, 2019

So, I’m going to start with just a little bit about my background and we’re going to talk about some lessons I’ve learned in building SaaS companies to scale. We sold that to IBM in 2003, and it was a fantastic experience. I’m going to share some lessons. We built that business to about $800 million.

Scale 177

Scale Leadership Finance Software Review 177