User Pilot

MARCH 23, 2022

Reach out to promoters to ask for reviews or recommendations. NPS is a type of user survey developed in 2003 by Bain & Company. Most NPS surveys have one question only: “On a scale of 0-10, how likely are you to recommend software ABC to a friend or colleague?”. All without coding or using CSS.

Scale 98

Scale SaaS Software Review Benchmarks 98

Intercom, Inc.

JANUARY 24, 2019

I had done some software consulting. For example, Amazon at the time wasn’t necessarily revolutionizing, but they had perfected online reviews and an element of what we now consider as a customer advocacy in terms of recommendations. So we said, “Hey, why don’t we do that with enterprise software?”

Scale 151

Scale Artificial Intelligence Machine Learning Technical Review 151

User Pilot

MAY 17, 2022

NPS is a customer feedback strategy developed in 2003. This includes social media mentions, online review platforms, and everywhere else you can track what people say about your brand and product without being asked. You could use software to tag responses and group feedback in a way that lets you uncover patterns.

Social Media 98

Social Media Interviewing Software Review User Experience 98

User Pilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. Detractors (NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Reach out to promoters for online reviews to boost your social proof.

Software Review 52

Software Review SaaS Technical Review Scale 52

Totango

FEBRUARY 22, 2021

Brady would go on to lead the Patriots to 17 division titles, 13 AFC Championship Games, nine Super Bowl appearances, and six Super Bowl wins before transferring to the Tampa Bay Buccaneers in 2020 and leading that team to win its first Super Bowl title since 2003. This term applies to more than just athletes and sports, however.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

User Pilot

OCTOBER 5, 2024

Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. Due to its simplicity, setting it up is quite easy and customers can quickly respond, which makes them feel comfortable. To take advantage of it yourself, you must first learn how to calculate NPS.

Scale 59

Scale Technical Review Software Review Trends 59

Point Nine Land

FEBRUARY 2, 2021

A good occasion to speak about monitoring software, show a few screenshots of the Soda product and explain why we backed the company. Just to name a few: Splunk (started in 2003, $27bn market cap), Dynatrace (started in 2005, IPO, $12bn market cap), AppDynamics (started in 2008, acq for $3.7b Welcome S…. Soda is their go-to platform.

Enterprise 40

Enterprise Data Technical Review Blockchain 40

OpenView Labs

NOVEMBER 1, 2019

The first time I worked with Steve was back in 2003. In essence, pilots are a really expensive backup to guard against autopilot software failure. This sparked an epiphany: If you can get software to perform a task, and only need people as backup when/if that software fails, you can do amazing things.

Software Review 43

Software Review Technical Review Transportation Growth Hacking 43

Valuize Consulting

JUNE 10, 2020

C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. Eventually, the movement made its way to the tech industry with 2001’s agile software development framework heavily inspired by lean principles and books like The Lean Startup published in 2011 by Eric Reis.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Outseta

AUGUST 23, 2017

Jason Fried and David Heinemeier Hansson, Co-founders of project management software company Basecamp , weighed in on this exact topic in their 2010 book Rework. A “workable” solution in this case is simply one that no one thinks will make things worse - decisions can always be reviewed or changed if new data or a better idea are presented.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

Outseta

OCTOBER 16, 2017

MindTouch offers "customer self-service software" to customers including Optimizely, Zuora, Wal-Mart, Accenture, Whirlpool, Zenefits, and Intuit, to name a few. This was in 2003 or 2004, and we were spending $2B dollars a year in research which is nothing by today's standards but it was for the most that was being spent at that time.

Interviewing 40

Interviewing Customer Success SaaS Scale 40

SaaStr

APRIL 16, 2023

Jason : Stewart, picking up on that, I didn’t become a Slack groupie until about three months ago when I was building some product for SaaStr, and then I got it, when I actually had to build software. In a kind of analogous way, everyone uses the Internet now, which wasn’t true certainly, when we started Flickr, in late 2003.

Scale 363

Scale Sales Hiring PayPal Development Team Review 363

SmartKarrot

AUGUST 23, 2022

If any B2B SaaS (Software as a Service) company, or any company for that matter, had to choose one metric that measures their performance among the dozens of metrics, it would be the NPS or the Net Promoter Score. The NPS was developed in 2003 by Fred Reichheld of Bain & Company as a customer loyalty metric.

Scale 10

Scale Underperforming Technical Team Systems Review Software Review 10

Kellblog

JULY 11, 2020

Most companies — often due to the group consensus process used to create strategy — fail at rising to the challenge of picking and end up with multiple, strategic foci instead of a single, strategic focus [3]. For example, say it’s 2003 and you’re at CRM leader Siebel Systems. Closing Thoughts.

Underperforming Technical Team 117

Underperforming Technical Team Systems Review Strategy Software Review 117

SaaStr

APRIL 18, 2019

They were building time and expense software. But my co-founders has done an amazing job, creating a scale platform that now has 600,000 reviews and 3 million SaaS software buyers coming every month looking for products like yours. And by 2003 we were almost out of business. We’re starting to having lay people off.”

Sales Recruiting 233

Sales Recruiting VP of Engineering Scale SaaS Payments 233

Kellblog

JUNE 7, 2020

Here are my principles of enterprise software categories: Companies don’t create categories, market forces do. Before the SaaS era, enterprise software categories almost always converged because IT was all-powerful and saw its role as entropy minimization [7]. I’ll answer that after a quick aside on my views on categories.

Scale 109

Scale Underperforming Technical Team Technical Review Finance 109

Intercom, Inc.

SEPTEMBER 12, 2019

I had a moment of clarity in 2003, a very long time ago, where I realized I was contributing to the mass destruction of the planet by producing products that were the highly disposable at the time: battery packs and stuff that was just protecting a couple of four AA batteries. But what does it actually mean for software design in particular?

Systems Review 112

Systems Review Scale Consulting Travel 112

SaaStr

MAY 30, 2019

Tom Bogan, CEO of Adaptive Insights, a Workday company, will review the key principles to building a successful SaaS company. So, early in my career, I started in technology a long time ago, and had the privilege of being President and running Rational Software in the early 2000’s and, as you may recall, we sold that.

Scale 178

Scale Leadership Finance Software Review 178