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The Best Website Builders (In-Depth Review)

Neil Patel

Considering blogging is such a crucial part of the web, some website builders have been designed with a content management system in mind. Setting up a blog with a strong content management system helps to get ideas out in a sustained way. For instance, their content management system is very limited compared to WordPress.

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How to Reduce Sales Friction with Salesflare Tasks

yoursales

As CRM systems go Salesflare belongs squarely in the upper echelon for sure. Since 2003 LinkedIn in has increasingly become a critical part of the sales process. Also experiment a little with the due date and time of the task and assign it to the right rep in Salesflare, and you’ll be all set.

Sales 79
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14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys

User Pilot

Reach out to promoters to ask for reviews or recommendations. NPS is a type of user survey developed in 2003 by Bain & Company. NPS leaders by industry (Image source: Satmetrix systems). See how the customer success team at Barametics do it: One other thing you could ask for is an in-depth review on G2 or Capterra.

Scale 98
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Engineering Customer Success Processes for Maximum Impact

Valuize Consulting

Lean is now a global movement, after first taking hold in the manufacturing domain thanks to the Toyota Production System in post-WWII Japan. Lean has been used in Customer Service for almost two decades, as observed in 2003’s Harvard Business Review article “ The Lean Service Machine ” by Cynthia Karen Swank.

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Breaking Down the Ultimate Question – NPS

ChurnZero

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Willing to Fight for You – As part of being loyal, Promoters will also fight for your brand, actively providing positive feedback when negative reviews or comments are at play. Driving improvements is what’s critical.

Scale 95
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Building Customer Success Into The DNA of Your SaaS Start-up - An Interview With Aaron Fulkerson, CEO, MindTouch

Outseta

Aaron: The technology began as an open source project that my Co-founder Steve and I started to solve for a specific problem that we'd experienced when we were doing research at Microsoft in distributed systems. We do a quarterly business review. You go to G2Crowd or Trust Radius and we have really, really great reviews on there.

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Book Review of Good Strategy, Bad Strategy by Richard Rumelt

Kellblog

Most companies — often due to the group consensus process used to create strategy — fail at rising to the challenge of picking and end up with multiple, strategic foci instead of a single, strategic focus [3]. For example, say it’s 2003 and you’re at CRM leader Siebel Systems. Closing Thoughts.