Point Nine Land

FEBRUARY 2, 2021

A quick review of Monitoring and Observability software When we look at the history of IT, one can observe that with each evolution of the IT stack comes a new great observability and/or monitoring platform/company. Soda connects to various types of data infrastructures and brings technical (eg.

Enterprise 40

Enterprise Data Technical Review Blockchain 40

User Pilot

OCTOBER 5, 2024

Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. Due to its simplicity, setting it up is quite easy and customers can quickly respond, which makes them feel comfortable. To take advantage of it yourself, you must first learn how to calculate NPS.

Scale 59

Scale Technical Review Software Review Trends 59

Valuize Consulting

JUNE 10, 2020

And according to the Technology Services Industry Association (TSIA), only 26% of Customer Success organizations have aligned their customer success processes to their customer journeys. Customer success technology will simply inherit the silos, inefficiency and ineffectiveness baked into your current customer success processes.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

OpenView Labs

JUNE 29, 2020

I work with marketing and technology executives at global brands to help them organize the resources they need to create personalized communications for their customers and prospects. As a result, technology and service providers are faced with an entirely new set of priorities from their clients’ senior leadership teams.

Marketing 53

Marketing Travel Leadership Technical Review 53

User Pilot

APRIL 27, 2023

Detractors (NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Reach out to promoters for online reviews to boost your social proof. Net Promoter Score, often abbreviated to NPS, was first devised in 2003. Book a demo to learn more! or after the use of a feature.

Software Review 52

Software Review SaaS Technical Review Scale 52

Outseta

AUGUST 23, 2017

Let’s start with probably the most familiar scenario - I was working at a tech company, with top tier venture capital investors. In this case I was consulting with an early stage tech start-up. The tech companies that I cited in my examples above all practiced agile software development, for example.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

OpenView Labs

NOVEMBER 1, 2019

Deputy , for instance, was a reimagining of an in-house tool that took on a life of its own once we combined the core technology with the idea of product led growth and the power of a cloud-based platform. The first time I worked with Steve was back in 2003. Sometimes, the best ideas come from the most unexpected places.

Software Review 43

Software Review Technical Review Transportation Growth Hacking 43

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. In some industries, this number can get as high as 80%.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

Outseta

OCTOBER 16, 2017

What's involved with that is I focus on the development of strategic partnerships, helping the market understand how our technology is disruptive for businesses. This was in 2003 or 2004, and we were spending $2B dollars a year in research which is nothing by today's standards but it was for the most that was being spent at that time.

Interviewing 40

Interviewing Customer Success SaaS Scale 40

SaaStr

APRIL 16, 2023

Our relationship to technology has changed a lot in the last little while in a way that I don’t think we’ve really noticed yet, like the frog in the pot of water. In a kind of analogous way, everyone uses the Internet now, which wasn’t true certainly, when we started Flickr, in late 2003. To us, marketing is critical.

Scale 363

Scale Sales Hiring PayPal Development Team Review 363

SmartKarrot

MAY 18, 2022

Recommendations: This is yet another common technique that has been in use since 2003. These statistics are due to the efficient usage of data when drafting communication, and products and services, to suit the needs and desires of customers. So far, we have discussed how to personalize communication to attract the target customers.

Technical Review 10

Technical Review Scale Customer Lifetime Value Social Media 10

SmartKarrot

JUNE 22, 2023

Microsoft launched OneNote in 2003, and it became a part of its Microsoft Office suite in 2007. The tool offers a number of features for recording call audio and video, drawing, embedding spreadsheets, scanning images, and reviewing the edits of others. Currently, OneNote is offered as a bundle with Windows 10 and 11.

Artificial Intelligence 10

Artificial Intelligence AI Search Underperforming Technical Team Machine Learning 10

SaaStr

APRIL 18, 2019

But my co-founders has done an amazing job, creating a scale platform that now has 600,000 reviews and 3 million SaaS software buyers coming every month looking for products like yours. He reminded us of Max Redmond and he’s building an amazing 3D AR technology. And by 2003 we were almost out of business.

Sales Recruiting 229

Sales Recruiting VP of Engineering Scale SaaS Payments 229

SaaStr

APRIL 25, 2019

This is more technical question. And then you join the light side as a tech founder. You guys won Tech Crunch Disrupt in 2012. Some incredible VOIP technology infrastructure, a phenomenal team, and actually Keith is around here. So, I joined Google early on in 2003. Which one of you is the more organized?

Acquisition 156

Acquisition Technical Review Systems Review AI 156

SaaStr

JULY 15, 2020

There are some companies that are technology companies that have to do work with them and do target them but that’s not the meat and potatoes of most companies. Don’t bother doing all the diligence, and young woman we’ll do it for you.” The Squares absolutely, Yelp to some extent absolutely. I think by segment.

Investment 197

Investment Scale Travel Venture Capital 197

Kellblog

JUNE 7, 2020

I hear your company’s name all the time, I’m told business is doing great, and Gartner literally can’t stop talking about your technology and category.” Technology advances such that it’s not needed any more. Tech buyers love to buy from leaders because buying from leaders is safe.

Scale 109

Scale Underperforming Technical Team Technical Review Finance 109

OPEXEngine

MAY 19, 2020

Several structural changes will combine to sound the starting gun to a new business cycle, including: The end of non-tech business. An array of evolving technologies will substantially alter customer behavior and demand in many sectors, disrupting both volume and price. It’s instructive to review each in more detail.

Scale 59

Scale Strategy Technical Review Acquisition 59

Intercom, Inc.

SEPTEMBER 12, 2019

I had a moment of clarity in 2003, a very long time ago, where I realized I was contributing to the mass destruction of the planet by producing products that were the highly disposable at the time: battery packs and stuff that was just protecting a couple of four AA batteries. Gerry: I’ve always been interested in industrial design.

Systems Review 112

Systems Review Scale Consulting Travel 112

SaaStr

MAY 30, 2019

Tom Bogan, CEO of Adaptive Insights, a Workday company, will review the key principles to building a successful SaaS company. So, early in my career, I started in technology a long time ago, and had the privilege of being President and running Rational Software in the early 2000’s and, as you may recall, we sold that.

Scale 173

Scale Leadership Finance Software Review 173