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Instacart

Andreessen Horowitz

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. The more I got exposed to the details behind the Instacart business, the more it reminded me of OpenTable (where I had been CEO from 2007-2011). It was April 2014, and the company was raising its Series B.

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6 Alternatives to Amazon For E-commerce

Neil Patel

Second, selling on a wider range of marketplaces gets your products in front of a larger audience. However, by setting up multiple accounts with different marketplaces, you’ve got greater flexibility if things go wrong. And there are other benefits in finding additional marketplaces, like: Greater Flexibility.

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Chargebee vs. Zuora: A Detailed Look

Baremetrics

Do any of them have what you want in a subscription management service? Zuora Founded in 2007, Zuora is an enterprise billing and invoicing company that helps businesses launch and manage their subscription-based services. Just like Chargebee, it is web-based and offers 24-7 customer service. What suits your business?

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Oracle’s Catherine Blackmore on the evolution of customer success

Intercom, Inc.

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

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How Yelp drove down churn by building up customer success

Intercom, Inc.

She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” We love the marketplace you’ve created.’”.

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Should you disrupt or create a category? 5 lessons from Gainsight’s CMO Anthony Kennada

Intercom, Inc.

In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent. When the line item for your service doesn’t even exist in a prospective customer’s budget, your primary task is to educate. So how can we do more of that?

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Andrew Chen on finding the “fresh powder” in growth

Intercom, Inc.

Adam: A lot of our listeners are going to know you best through your writing; isn’t that how Marc originally found you back in 2007? Switching to a different service is something that takes a lot of effort. I saw both sides of the marketplace, which was a lot of fun. Andrew: That’s right. of their coworkers.