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How to deploy empathy to get the most out of customer interviews, according to Geocodio’s Michele Hansen

Intercom, Inc.

No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch. She dove into the world of customer interviews, and just like that, she was hooked. Instead of focusing solely on customers who have churned, conduct interviews throughout the entire customer lifecycle.

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Lessons from Interviews of Pre-Eminent VCs in 2000

Tom Tunguz

In 2008, when I started working at Redpoint I knew very little about how the venture business worked, and before I started at the firm, I wanted to prepare by learning as much as I could about the industry. Unfortunately, not much was written about venture capital at the time. I bought a second-hand copy on Amazon and read it cover to cover.

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The fundamentals of repeatable SaaS success

SaaStock

His first company Commerce Decisions was an early SaaS exit back in 2008. As he told me in the interview – he has 8-9 SaaS CEOs in his life every week. Today he is the Chairman of Wax and ProspectSoft – two later stage PE-backed SaaS companies.

SaaS 168
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AMA at SaaStr Annual 2022 with SaaStr Founder & CEO Jason Lemkin – Part 1 (Pod 607 + Video)

SaaStr

But it was super interesting that the two big interviews I did were with Ben Chestnut from Mailchimp yesterday and with Dharmesh and Brian from Hubspot. Aaron Levie of Box had this story in one of the interviews of how their first VP of Eng quit, and he thought they would never recover. And it was interesting that they broke rules.

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Heading Off PTSD-Esque Stress, and Taking Care Of Yourself

SaaStr

I remember when times were toughest, the very toughest at EchoSign, maybe late 2008, I felt so broken I literally couldn’t even walk up the 20 or so steps to my loft office. Force yourself to find and take 30 interviews. But I think we all know as founders we need to find a way to take care of ourselves if we go long.

Banking 162
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Little Otter’s Rebecca Egger on making mental health care accessible to all

Intercom, Inc.

In a heartfelt testimony, Rebecca recalls how her little brother came down with a rare autoimmune brain disorder back in 2008. Interview with Little Otter CEO Rebecca Egger. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Helen Egger — launched Little Otter.

Scale 223
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From Product Market Fit to Scale – Perspectives from Founder & Investor (Video + Transcript)

SaaStr

We founded the company in 2008, which many of you who were around then know was a pretty difficult time to start a company. But, the fundraising in 2008, 2009 was pretty difficult. Can you walk us through a little bit of the fund raising journey from literally the first dollar that you raised to your most recent round.

Scale 152