How to deploy empathy to get the most out of customer interviews, according to Geocodio’s Michele Hansen
Intercom, Inc.
SEPTEMBER 22, 2022
No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch. She dove into the world of customer interviews, and just like that, she was hooked. Instead of focusing solely on customers who have churned, conduct interviews throughout the entire customer lifecycle.
Let's personalize your content