Outseta

JANUARY 20, 2020

My role at Buildium In late 2009 the economy had tanked and I had a newly minted MBA but no real job experience. I was managing a team of 15 and the company had grown to about 140 employees. What they did effectively early on is bring other hugely talented people onto the team before they could afford to pay them their market worth.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. A final comment on purpose: It should come from your team. Even kids and pets.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

SaaStr

FEBRUARY 26, 2019

And the team deck doesn’t say who the CEO is? We called ourselves a team of four, actually, who operate and make decisions, and it’s just how we rolled. And then I convinced him to come back in 2009, and the rest is history. And I was like, “Wait, all of you are selling our products that we’re developing?”

Acquisition 165

Acquisition Sales Recruiting Scale Sales Hiring 165

Sales Hacker

APRIL 22, 2019

Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry leading training and coaching software and innovative content and engagement solutions. At Priceline, I joined this really interesting group of people that was focused on new market development. Nick Worswick : Yes.

Development Team Review 67

Development Team Review Scale Software Review Sales Hiring 67

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. Here’s an example: in the beginning, New Relic didn’t see their target customers as developers. They zeroed in on Ruby on Rails developers as their early adopters and became a voice within that very niche community.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Valuize Consulting

SEPTEMBER 30, 2021

When deployed correctly, Product Ownership is an invaluable role that provides tactical support to your development team, translates customer value, goals and pain points into product improvements, and leads effective and impactful development sprints. Q: What was your first job? How did you get started as a Product Owner?

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

Sales Hacker

AUGUST 4, 2020

Matt Rizzetta: It was late 2009. Sam Jacobs: Have you developed a process to answer that question of should you hire, should you fire? You said great teams must pass the org chart alignment test. You talked about how you started North 6th in a bad economic environment. We’re in a bad economic environment now.

Scale 123

Scale Sales Hiring Sales Recruiting Outsourcing Services 123

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

User Pilot

MARCH 7, 2024

Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female. Sima Banijamali : “I started in tech in 2009, and in 2010 I moved to Sweden from Iran and started studying. Because he is. of leadership roles. Laura : “I haven’t.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. Follow this show on our podcast feed so you don't miss an episode.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

Sales Hacker

DECEMBER 2, 2019

She’s now a consultant helping VPs of Sales scale and build their sales teams. She’s also been a high-performing individual contributor — she was part of the team that drove a lot of growth at HubSpot as it went from small to large, and she worked under Mark Roberge. What You’ll Learn. Who is Mary Rogul.

Scale 55

Scale Sales Recruiting Sales Hiring Sales 55

SaaStr

JANUARY 28, 2020

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. And I remember being at that Dreamforce in 2009, which was awful. If something bad happens, you’re going to have to cut your burn, probably.

Sales Hiring 247

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 247

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Jeff Lawson: Sure.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

SaaStr

DECEMBER 10, 2019

We grew our team by 50% this year, continuing to grow. So I think like anything it’s been good and bad. We had built this amazing team that I wanted to make sure that we continued to sort of grow and invest in and kind of keep the band together. And I think our team has done that too. Tina Hsiao : Yeah.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

Kellblog

FEBRUARY 2, 2023

While it’s hard to back this with data, I believe both Okta and Hashicorp are doing well with their secrets vaults, which continues to validate the vault design pattern. I continue to believe that causal inference will be to the 2020s what data science was to the 2010s. Or take this causal data science course on Udemy.

Software Review 130

Software Review Development Team Review Underperforming Technical Team Scale 130

Sales Hacker

NOVEMBER 10, 2020

If RFPs are slowing down your sales team, you need to check out Loopio. Prior to that, he led sales teams all over the country, and we’re incredibly excited to have on the show. And every week we’re onboarding three to four to five teams. But I went in and their executive team that came in blew me away.

VP of Engineering 106

VP of Engineering Scale Development Team Review Technical Review 106

SaaStr

MAY 31, 2019

How can one prevent their customer support team from being a wall of protection for the product and eng team? Stripe recently announced their 5th office would be… “remote”, so how does Parker feel about the building of remote teams? What are the most important things when establishing your first remote team?

VP of Engineering 160

VP of Engineering Sales Hiring Scale Systems Review 160

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 206

Scale Underperforming Technical Team Sales Hiring Branding 206

SaaStr

JUNE 3, 2020

Michael Katz is the Founder & CEO @ mParticle, the customer data platform for brands leading the customer data revolution with clients from Airbnb to Spotify to Postmates. The company went public in 2009 and was acquired by Yahoo in 2012 for $270m, a 50% premium on existing share price. Where do many go wrong here?

Sales Hiring 242

Sales Hiring Scale Technical Advisors Outsourced Development 242

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

Scale 208

Scale Underperforming Technical Team Sales Hiring Interviewing 208

Sixteen Ventures

DECEMBER 31, 2019

How to Develop a Customer Success Strategy. Customer Success Beyond Usage Data. The Role of Customer Success in… Customer Development. Stretch vs. Bad-Fit Customers. Bad Sales Handoffs Cause Customers to Ghost During Onboarding. The Cost of Bad Fit Customers: The $1.2M What Customer Success is NOT.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137

SaaStr

AUGUST 19, 2020

I have seen my fair share of storms and or crises from the early days of the dot-com boom and bust to 2008, 2009 crisis and then having a front-row seat at some of these turnarounds that iconic brands like Evernote, and more recently on the board at Gap which is undergoing its own transformation. And what’s the best case?

Scale 300

Scale Underperforming Technical Team Sales Hiring Leadership 300

SaaStr

JULY 10, 2020

I have seen my fair share of storms and or crises from the early days of the dot-com boom and bust to 2008, 2009 crisis and then having a front row seat at some of these turnarounds at iconic brands like Evernote, and more recently on the board at Gap, which is undergoing its own transformation. And what’s the best case?

Scale 277

Scale Sales Hiring Pricing Sales Recruiting 277

Sales Hacker

DECEMBER 10, 2024

Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. 35:30) Optimal team structures for SMB sales organizations. (52:25) 52:25) Why in-person sales environments are crucial for early-career development. (53:46)

Scale 116

Scale Sales Hiring Scaling CTO Coach 116

Intercom, Inc.

AUGUST 25, 2022

We were still the poor people of Europe. I was so bad that when I came back to the office, my boss said, “Don’t listen back to that. ” At the same time, I saw Twitter and YouTube emerging, and I remember it was a protested election in Iran in 2009. That won’t be inspiring you for the future.”

Social Media 208

Social Media Scale Machine Learning Artificial Intelligence 208