2010 Marketplace as a Service Trends 
Intercom, Inc.
FEBRUARY 6, 2020
Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay. Prospects were confused over how the marketplace worked and the sales team struggled to explain it.
Tom Tunguz
JANUARY 2, 2016
Using Crunchbase data, I analyzed share of dollars commanded by each of these 16 categories over the last five years to understand the trends in both the seed and series A fundraising markets. Big Data, a term popularized in 2012 that has reached its apogee in 2015 according to Google trends increased from 2.5%
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Intercom, Inc.
MAY 10, 2018
When I think about growth and Dropbox, Drew Houston’s classic talk from the 2010 Startup Lessons Learned Conference immediately comes to mind. Switching to a different service is something that takes a lot of effort. I saw both sides of the marketplace, which was a lot of fun. You joined on the supply side, correct?
ChurnZero
JANUARY 13, 2022
Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc. Follow Amir on LinkedIn.
Intercom, Inc.
JULY 11, 2019
As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Kaitlin: You’re the General Manager HubSpot’s Service Hub.
Intercom, Inc.
APRIL 7, 2022
After working in retail for companies like Kellogg’s and Nestlé, she switched gears to tech – first at Jigsaw, which was acquired by Salesforce in 2010, where she stayed on as the Vice President of Customer Success, and then at Badgeville, Bluenose Analytics, and now Oracle , as the GVP of Customer Success & Renewals.
OpenView Labs
JULY 12, 2019
The current product led growth (PLG) trend didn’t come out of nowhere, and neither did the more general direct-to-consumer business model. From 2010 and 2016, Beachbody exploded, growing their revenue from about $400 million to more than $1.3 Let’s take a quick step back and look at how we got here.
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