Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software. And we sold that to Rupert Murdoch in 2011 for about 80 million bucks. And so, our teams it’s a huge motivator for them. Even the poorest of the poor.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And that was probably one of the things you invested your time in earliest. I was having a great time there, back in 2011.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And that was probably one of the things you invested your time in earliest. I was having a great time there, back in 2011.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

User Pilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Dropbox invests in customer loyalty programs to drive word-of-mouth marketing.

Product Marketing 104

Product Marketing Marketing Scale Underperforming Technical Team 104

Neil Patel

NOVEMBER 7, 2020

Data shows companies can generate $38 for every $1 email investment. Our team at Neil Patel Digital vetted hundreds of email marketing companies based on their brand reputation, client portfolio, ratings, and their areas of expertise. Bad content! A Diversified Team of Experts. How do I know this?

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

SaaStr

APRIL 9, 2019

And then, invest your energy and time into the product. Eric Yuan : Yes, when I started the company in 2011, I was already 41 years old, but I still feel that I was very young. Mallun Yen : Well, I think one interesting thing that you have instilled on your team though, and this is something that you do yourself right?

Sales Hiring 141

Sales Hiring Scale CTO Hire Marketing 141

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. Our level of investment in product and innovation sets us apart”. We’re here for you.”

Scale 118

Scale Banking Technical Review Software Review 118

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat. We talked about growth.

Cloud 113

Cloud Scale AWS Machine Learning 113

Outseta

OCTOBER 15, 2018

Investment funds like Indie.VC Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. Their first round of Angel investment in 2008 had not been a round for the sake of raising a round, or funds really even earmarked to invest heavily in growth.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

OPEXEngine

JANUARY 24, 2023

They invest to develop the right routines and capabilities by focusing on five themes: simplicity; automation and digitization; new ways of working; visibility; and resilience and sustainability. There always will be competing pressure to boost productivity performance today and make big investments for future growth.

VP of Engineering 52

VP of Engineering Underperforming Technical Team Traceability Scale 52

Unbounce

JULY 30, 2019

With that in mind, Unbounce has teamed up with a few heavy-hitters of marketing to give you the rundown on how you can start with your holiday campaigns and landing pages today. (So, ” (She and Val Geisler recently teamed up for a webinar on writing copy for holiday emails , so she has a lot to say on the subject.).

Scale 111

Scale Branding Underperforming Technical Team AWS 111

Chart Mogul

SEPTEMBER 15, 2023

5 Reasons I Hate the Rule of 40 by Mikael Johnsson, SaaS Nordic While not necessarily completely useless, I would strongly argue that R40 is a metric applicable to the world of PE and public markets investing and is not a good metric for assessing the quality of venture-stage companies. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

DECEMBER 2, 2019

She’s now a consultant helping VPs of Sales scale and build their sales teams. She’s also been a high-performing individual contributor — she was part of the team that drove a lot of growth at HubSpot as it went from small to large, and she worked under Mark Roberge. What You’ll Learn. Who is Mary Rogul.

Scale 55

Scale Sales Recruiting Sales Hiring Sales 55

Valuize Consulting

JUNE 10, 2020

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. How were your company’s customer success processes created? Perhaps it was a carefully thought out initiative. Or perhaps not.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. I first invested in npm.

Marketing 217

Marketing Underperforming Technical Team Technical Review Sales Hiring 217

SaaStr

JULY 12, 2022

Now, I just invest in SasS companies. You have to create a repeatable process if you’re going to scale up the sales team. The Number One Job of a VP Sales is Recruiting a Great Team. Your VP of Sales’ number one job is getting eight to 10 great people on you team. That’s my background. laughter].

Sales Hiring 284

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 284

SaaStr

AUGUST 12, 2022

You would take three to four years to deploy it for new investments, not follow-ons but new investments. And they’ve probably cut the amount they want to invest in the next 12 months by half to 66% because of the math. They’ve cut the amount they want to invest. So you’d raise $100 million fund.

Scale 245

Scale SaaS Payments Scaling SaaS 245

Sixteen Ventures

AUGUST 1, 2018

I originally gravitated toward Customer Success because at the time this movement started to gain momentum (2011?), You have Bad-fit Customers. Perhaps you have a lot of bad-fit customers, even more in the pipeline, and even more you’re currently paying to get in front of via SDRs or Marketing campaigns.

Churn 130

Churn Underperforming Technical Team Sales Hiring Customer Success 130

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Three developers: Tim, Isaac, Jose.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

Sales Hacker

AUGUST 18, 2020

If you missed episode 122, check it out here: Tips for Building a Diverse Team of High-Quality Salespeople with Wesley Ulysse. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement and help carry the load to help keep your team doing what they do best, winning. And this is 2011.

Subscription 117

Subscription Payment Features Scale Underperforming Technical Team 117

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. Kyle was in charge of creating the Austin, Texas sales team @ Dropbox, what were some of his biggest lessons when it comes to moving sales outside of HQ? What worked? What did not work?

Sales Hiring 271

Sales Hiring Sales Recruiting Scale Sales 271

SaaStr

NOVEMBER 21, 2020

Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. I mean, if you were a Johnson & Johnson, or you were any of these large manufacturers, you had one person or a tiny little team on Amazon, and that was it.

SaaS Payments 293

SaaS Payments Scale Payment Services Payment Solutions 293

Sales Hacker

OCTOBER 31, 2017

In a practical sense, your sales process serves as a model by which any member of your sales team can replicate success in finding prospects, solving customer problems, closing deals, performing upsells, and bolstering client loyalty. . This enables your team to allocate limited resources on qualified, high-value leads.

Sales 94

Sales Underperforming Technical Team Artificial Intelligence Social Media 94

SaaStr

SEPTEMBER 6, 2019

263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones.

Sales Hiring 155

Sales Hiring Scale Underperforming Technical Team Software Review 155

Teamgate

JANUARY 14, 2019

I was planning to become a war correspondent, as was my role model and inspiration Anna Politkovskaya , but when the time came and I was invited to join a group of journalists from a very reputable broadcasting team to go to Palestine in 2010, when I was still at university, unfortunately, I had to reconsider my life choices.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded. If not now, then when?”

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. As for Liat, prior to Airtable, she was the Chief Revenue Officer @ Assist. Harry Stebbings: Totally.

Sales Hiring 160

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 160

SaaStr

JUNE 3, 2020

Who should be brought into the meeting other than the sales team? Harry Stebbings: We are back for another week in the world of SaaStr, and diving straight in today, I recently tweeted about the importance of a sales playbook, pre-release, scaling out your sales team. What is the right way to structure your sales meeting?

Sales Hiring 236

Sales Hiring Scale Technical Advisors Outsourced Development 236

Kellblog

JANUARY 29, 2025

This is neither business nor investment advice and this content is provided for information and entertainment purposes only. AI will be a huge driver of the rebound, because of both the large VC investment it attracts and its ability to convert headcount budget into software budget (e.g., See my FAQ and T&Cs for disclaimers.

Technical Review 78

Technical Review AI Search Software Review AI 78