SaaStr

NOVEMBER 8, 2020

Michael had a great point that while the Trello of 2030 may not resemble the Trello of 2012 all that much, there’s a 100% likelihood the product and brand will exist then. You can hack a product that’s hard to use and/or hard to onboard with people. Some of my top learnings: 1. And that’s common in the enterprise.

Branding 137

Branding Enterprise Onboarding Software 137

Neil Patel

DECEMBER 18, 2020

Launched in 2012 by Deena Varshavskaya and headquartered in San Francisco, Wanelo was the silver bullet online sellers were looking for. With 15,000 merchants onboard, there’s still time for you to sign up and be among the early adopters. What Was Wanelo? The name was derived from the phrase “want, need, love.”. The answer is simple.

Merchant Services 145

Merchant Services Marketplace as a Service Social Media Systems Review 145

Frontegg

FEBRUARY 22, 2022

In 2012, I co-founded ITC (Israel Tech Challenge), one of the biggest and most important code boot camps focusing on data science and cybersecurity in Israel. We saw firsthand the number of constant challenges across ecosystems, including how many months it took for new employees to be fully onboarded. Is the hype justified?

Development 124

Development Innovation Interviewing Cybersecurity 124

Intercom, Inc.

AUGUST 25, 2021

This mantra holds true whether it’s an onboarding flow, a nurture campaign, or any other type of customer message. Over the years, we have always emphasized our core philosophy around customer messaging – send the right message, to the right person, at the right time, in the right place.

Scale 220

Scale Sales Hiring Branding Engagement 220

SaaStr

JULY 11, 2019

We’re back in 2012. ” This was back in, yeah, it was probably about 2012. It was actually late 2012, early 2013 where we looked at the growth. We looked at the numbers, and in 2012 early 2013 when we said, listen. Investors were not as onboard in the beginning. I’ll tell you a story at TaskRabbit.

Scale 156

Scale Marketplace as a Service Sales Recruiting Scaling 156

SaaStr

DECEMBER 1, 2023

Jason has written about the cheat codes for hiring VPs of Sales since 2012 and realized it was worth a deeper dive. You don’t want them in operations, customer success, onboarding, or renewals. If you don’t have anyone to do onboarding, the head of sales can fill the gap. There are a couple of exceptions here.

Sales Hiring 159

Sales Hiring Sales Recruiting Sales Interviewing 159

FastSpring

APRIL 1, 2021

It provides insights into product functionality and onboarding. Or maybe the onboarding process is too complicated. Inefficient or broken onboarding experience. First impressions: You can set customers up for success with a good welcome email or onboarding email series. First, it should be personalized and timely.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Buffer Resources

DECEMBER 1, 2023

As part of my comprehensive Buffer onboarding — which had me up and running at full speed in a matter of weeks — I was tasked with setting up intro calls with the company executives.  Andy Yates, Staff Engineer 📍Started at Buffer in June 2012 as iOS Engineering Lead 🌎 Location: California, U.S.

VP of Engineering 124

VP of Engineering Part-Time CTO New CTO CTO 124

FastSpring

SEPTEMBER 2, 2020

By the time Q2 of 2012 hit, it had dropped by 2%. You’ve onboarded a new customer to a subscription product worth $50/month. Remember that CAC only takes into account costs associated with bringing that customer onboard, like marketing and advertising costs. In doing so, their LTV tripled.

Scale 148

Scale Payment Methods Payments SaaS Payments 148

Neil Patel

AUGUST 28, 2020

Thus, to choose and onboard an SEO agency that’s right for you, you must: Know your business destination (your goals), and What you want to achieve when you get there (your desired outcomes). Onboarding, Project Scoping, and Management. FATJOE was founded in 2012. So, you should expect one.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Point Nine Land

SEPTEMBER 6, 2023

The analogy that I used was games, which have perfected the art of onboarding: If we stick to this analogy, my bet is that AI will help lift users across adoption barriers and provide more value: It’s still very early days for LLM adoption.

AI 119

AI SaaS Payments Payment Solutions Artificial Intelligence 119

Buffer Resources

SEPTEMBER 27, 2023

Here, I’ll share exactly how I was onboarded to the fully distributed, remote team, along with a couple of things that have really surprised me about life at Buffer as I got settled in. ” My Buffer onboarding Onboarding at a fully remote company is tricky. We have teammates in 53 cities in 20 different countries.

Systems Review 125

Systems Review Software Review Onboarding Interviewing 125

SaaStr

APRIL 23, 2019

And the end of 2012, or beginning of 2013, we actually met, and decided to start one called Pagar.me And also very fast onboarding. And that one was actually the toughest one to do, this really instant onboarding that we have. For example, never onboarding. Expense management was something people care about.

Sales Hiring 216

Sales Hiring Sales Recruiting Scale Payment Methods 216

Frontegg

MAY 27, 2021

But back to the product side, adopting PLG means creating the optimal user journey to engage the customer from the login stage onwards – seamless login, onboarding, subscriptions plans, built-in security, and support features all need to work in tandem to create the best results. This metric is a strong future revenue indicator.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

Neil Patel

NOVEMBER 6, 2020

And they’ve been in business since 2012, helping over 5,000 clients worldwide get backlink placements via blogger outreach. Client onboarding. The next thing to expect from a top link-building is an onboarding process. This onboarding process also establishes an understanding of how the company would manage your project.

Development Team Review 105

Development Team Review Acquisition Outsourced Development Content Marketing 105

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. Alex: Well, at this time, in 2011 or 2012, startups were not a big thing in France or Europe.

Technical Review 118

Technical Review Software Review Development Team Review Systems Review 118

Stax

JULY 1, 2024

Look for a user-friendly interface that streamlines common payroll services, in addition to self-service capabilities for onboarding and customer support. Launched in 2012 as ZenPayroll, Gusto’s automatic payroll solution currently serves more than 300,000 businesses. Q: What are the main features I should look for in a payroll system?

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

Neil Patel

JULY 12, 2021

Their Premium plan costs $995 a month and includes all the basic features plus dedicated customer service rep, onboarding, HIPPPA compliance, and premium tech support. LeadSquared , founded in 2012, helps small and medium companies align their marketing and sales efforts. Let Constant Contact Deliver Powerful Emails Simply, and Easily.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

SaaStr

JULY 10, 2021

Dan Adika : We started in 2012, 400 people, different offices around the world. Nikos : How do you onboard and integrate an executive that’s coming in? Getting them to have the right DNA and fit the culture of a company that had been around for three or four years was really important too. How do you do that?

Sales Hiring 263

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 263

User Pilot

MAY 19, 2021

Source: Userpilot-Add gifs and interactive videos to your product onboarding with just one click! The company has built 9 businesses since 2012, ventures that range from music law contracts to artificial intelligence chatbots. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

B2B 119

B2B Marketing SaaS Social Media 119

FastSpring

MAY 14, 2024

This library provides B2B buyers with all the commonly requested documents they need to confidently onboard FastSpring as their supplier before making a purchase. Benefits for You: Faster Onboarding: By proactively supplying these documents, you can significantly reduce buyer onboarding time and expedite the sales cycle.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

SaaStr

MARCH 26, 2019

This photo’s from 2012, and I joined, as I said, in 2014. In our onboarding classes for new employees, we get on a support call, the whole class, with a user, and we get their feedback and we hear their experience. So let’s talk a little bit about building Stripe, and hopefully some of this is useful to all of you.

Scale 162

Scale Payment Services Payment Methods Scaling 162

Chart Mogul

OCTOBER 9, 2020

While 2012 saw notable SaaS experts questioning the Freemium model , fast forward to 2020 and buyers now expect to have access to a free, ungated version of a product, or at the very least, access to a free trial. Freemium creates an opportunity for self-serve revenue that doesn’t require large, expensive sales teams to drive it.

Scale 83

Scale Churn Metrics Acquisition 83

Intercom, Inc.

JANUARY 25, 2023

I started my own company back in 2012. Product-led growth is a capital-efficient way to deliver a better experience through your product and also drive customer acquisition, onboarding, adoption, and expansion. I fell in love with what the computer can do.

Sales Hiring 118

Sales Hiring Scale B2B Acquisition 118

Point Nine Land

MAY 6, 2019

From online surveys at Typeform in Barcelona in 2012, client-facing documents at Qwilr in Australia in 2016, and collaboration videos at Loom in the US in 2017 to more recent communication videos with Playplay in Paris, we’re big fans of these products (and companies).

SaaS 73

SaaS Scale Acquisition PayPal 73

OPEXEngine

NOVEMBER 11, 2020

“Ultimately, health scoring is just another tool in the toolbox; it’s not a command center,” says SaaSWorks ’ Head of Operations Michael Redbord, who previously built HubSpot’s first customer health scoring system back in 2012. “It It depends what you do with it.”. When should you start customer health scoring?

Startup 91

Startup Scale Systems Review Technical Review 91

Brian Balfour

FEBRUARY 7, 2017

Andy Carvell joined SoundCloud in 2012, when the company was just over 80 employees and 10 million monthly active users. But Andy and the team at SoundCloud believed that the first challenge was to onboard users well enough that they were able to experience value and understand the product in the first session.

Mobile 62

Mobile Retention Benchmarks Underperforming Technical Team 62

OpenView Labs

AUGUST 6, 2019

Design first became critical to software success around 2011-2012 when the consumerization of IT was all the rage. End users demand self-serve signup and onboarding. Friction in the signup and onboarding funnels is usually caused by humans. You don’t want an onboarding call from a CSM at Uber before you can take your first ride.

Sales Hiring 62

Sales Hiring Software Merchant Services Underperforming Technical Team 62

OpenView Labs

JANUARY 19, 2022

What type of large-scale industry events would Calendly have attended in 2012 in order to get more users? Onboarding. Imagine what you’d search for in 2010 to find Slack. How could they have scaled keyword advertising? It’s not clear because these approaches just don’t make sense in the New User Journey. .

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

Chargify

MARCH 6, 2018

Founded in 2012, the seeds for EdPlace were planted many years before that. EdPlace, 2012 ( Source ). The support team helped ensure our onboarding and integration went quickly and smoothly. The birth of EdPlace. Founder Will Paterson is dyslexic and he struggled in his early school years. Will Lord, Head of Product, EdPlace.

B2C 40

B2C Merchant Services B2B Payment Methods 40

Sales Hacker

APRIL 22, 2019

Building an onboarding process to quickly identify top talent. He ran global sales and service for Bullhorn, which was acquired by Vista Equity Partners in 2012. Building an onboarding process to quickly identify top talent. What You’ll Learn. Why training is so important. How to hack your hiring process to drive scale.

Development Team Review 67

Development Team Review Scale Software Review Sales Hiring 67

Buffer Resources

SEPTEMBER 27, 2023

Here, I’ll share exactly how I was onboarded to the fully distributed, remote team, along with a couple of things that have really surprised me about life at Buffer as I got settled in. ” My Buffer onboarding Onboarding at a fully remote company is tricky. We have teammates in 53 cities in 20 different countries.

Systems Review 52

Systems Review Software Review Onboarding Interviewing 52

OpenView Labs

SEPTEMBER 24, 2019

The number of apps created by independent developers was steadily growing, so in 2009 the Atlassian Plugin Exchange was born, which evolved into Atlassian Marketplace by 2012. Zero-friction onboarding. Reading this guide is optional and it’s not forced on users by the onboarding workflow. Delivering value before the paywall.

Payment Solutions 47

Payment Solutions Outsourcing Services Payment Methods Marketplace as a Service 47

How To Buy Saas

OCTOBER 14, 2021

Launched in 2012 as ZenPayroll, this company supports over +100,000 businesses nationwide. Namely was founded in 2012 and currently works with over 1,200 HR leaders. This platform integrates marketing and messaging to ease lead conversion and customer support, engagement, and onboarding. The platform is easy to use.

Payment Methods 52

Payment Methods Startup Payment Solutions Payment Services 52

How To Buy Saas

JULY 26, 2021

Launched in 2012 as ZenPayroll, this company supports over +100,000 businesses nationwide. Namely was founded in 2012 and currently works with over 1,200 HR leaders. This platform integrates marketing and messaging to ease lead conversion and customer support, engagement, and onboarding. The platform is easy to use.

Payment Methods 52

Payment Methods Startup Payment Solutions Payments 52

Chart Mogul

OCTOBER 9, 2020

While 2012 saw notable SaaS experts questioning the Freemium model , fast forward to 2020 and buyers now expect to have access to a free, ungated version of a product, or at the very least, access to a free trial. Freemium creates an opportunity for self-serve revenue that doesn’t require large, expensive sales teams to drive it.

Scale 52

Scale Churn Metrics Acquisition 52