SaaStr

APRIL 2, 2023

I walk them through this when I hire them. There are many stories of legendary exec hires. I hired the person with a great resume but who didn’t get our business, culture, or community. Lesson: Many times, I thought, “I need to hire for the role I’ll need 4 years from now.” The execs that we hired too quickly moved on.

Sales Hiring 329

Sales Hiring Scale Customer Success Scaling 329

SaaStr

SEPTEMBER 15, 2023

Big Bet #2: Find Tomorrow’s Great Anglers — Hire Talent With A Learning Mindset In 2010 and 2011, San Francisco was the place for SaaS talent. So, if he wanted to hire customer support, it could be a biomechanical engineer. Instead of hiring for skill, he focused more on core traits like empathy, patience, and being detail-oriented.

Sales Hiring 284

Sales Hiring Scale SMB SaaS 284

SaaStr

MAY 24, 2024

Lemkin expresses concern about the changing work ethic and loyalty of sales and marketing professionals, observing a trend of multiple job-holding and lack of commitment. Lemkin acknowledges the challenge of meeting people’s high expectations and the existential nature of finding solutions to these hiring and motivation issues.

Sales Hiring 293

Sales Hiring Outsourcing Services Technical Review Scale 293

Tom Tunguz

MAY 28, 2019

In 2013, Scott Berkun authored a book called The Year Without Pants. Sometimes, management spins up new offices to start a functional team like support or success or sales development. This is different from starting a sales office with an AE covering a region.) Scott shared his experience working remotely for Wordpress.

Sales Recruiting 278

Sales Recruiting Startup Sales Hiring Engineering 278

SaaStr

FEBRUARY 22, 2023

How many sales reps, how much marketing spend, how many engineers will you really need? And the model said we’d need it … It also showed me that, barely, if you squinted, and the market grew just right … by 2013, there’d be $100m in ARR in our space. Build it for you : How will you get your customers?

Scale 279

Scale Sales Hiring Venture Capital AWS 279

SaaStr

MAY 8, 2024

As a SaaS veteran who built and sold a software company for nine figures, invested in startups since 2013, 10x-ing his fund, and continues to build a powerhouse community of SaaStr fans, he offers some hot takes on the communities’ burning questions. Sales is much harder than in 2021. How Does That Impact Sales and Marketing?

Metrics 272

Metrics Scale Sales Hiring SaaS 272

SaaStr

JUNE 11, 2019

But when you need a CFO, let’s say, or you need an outstanding VP of engineering or maybe a VP of sales, which is even more different to find for an engineer, you don’t know who these people are. Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. One, a COO.

Merchant Services 274

Merchant Services Part-Time VPE Sales Hiring Scale 274

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. On this week’s episode, I caught up with Steli to chat all things sales. It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. to Close.com.

Sales Hiring 184

Sales Hiring Scale Underperforming Technical Team Sales 184

SaaStr

APRIL 23, 2019

And the end of 2012, or beginning of 2013, we actually met, and decided to start one called Pagar.me And can you talk a little bit about touching on the hiring point, because you did say that you focused a lot on talent, and recruiting. Henrique: So, we wanted … Actually our GC hire was our third hire in the company.

Sales Hiring 214

Sales Hiring Sales Recruiting Scale Payment Methods 214

SaaStr

SEPTEMBER 26, 2019

Building a sales team that can go from $0-$50M (Video + Transcript). Gaetan Gachet | SVP of Sales @Algolia. It’s an honor to be here with this mythical creature, this sales leader that goes from zero to 50 million in the same job. He has a whole French sales team and office that only speaks English in Paris.

Scale 146

Scale Sales Hiring Sales Recruiting Technical Advisors 146

SaaStock

FEBRUARY 14, 2019

The company’s best-selling book, Predictable Revenue , details the hugely successful outbound process and sales created specifically for Salesforce. Afterward, he delved into education management by creating his own business, Mestreduca, a platform targeted at educational institutions. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

JULY 14, 2022

This led to our first meet-ups in 2013 and 2014, the first SaaStr Annual in 2015 , the industry’s leading podcast in 2016, the first SaaS founder coworking space in 2017, and SaaStr Pro , the first learning management system for SaaS founders in 2018. VPs were able to recruit and make new hires. 2020 SaaStr Annual At Home.

Scale 307

Scale Sales Recruiting CTO Hire New CTO 307

SaaStr

JUNE 23, 2019

But when you need a CFO, let’s say, or you need an outstanding VP of engineering or maybe a VP of sales, which is even more different to find for an engineer, you don’t know who these people are. Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. One, a COO.

Merchant Services 213

Merchant Services Part-Time VPE Sales Hiring Scale 213

SaaStr

JUNE 25, 2019

But, there were a few things that were true about event bright and the environment and trying to hire in San Francisco in that moment. That meant that starting with 40 engineers in my team, I had to be able to hire six engineers every year just to stay flat. 18 hires a year I had to make in San Francisco.

Engineering 184

Engineering Part-Time VPE Sales Hiring Scale 184

Sales Hacker

NOVEMBER 28, 2017

For years, our hiring strategy for the HubSpot customer support team was simple. When support reps were overwhelmed with the volume of work, we’d hire another one. We had funding, an accelerating sales team and customer count, and awesome tech. How To Build Your Customer Support Hiring Model. Simple, right?

Customer Support 102

Customer Support Sales Hiring Scale Acquisition 102

SaaStr

APRIL 9, 2019

Not only for the product side, but for the sales and marketing side. Eric Yuan : However, transitioning from engineer to engineer manager probably, is straightforward. You’ve got to learn about sales, about marketing and, otherwise, you need to hire a lot of other people around you to help. Speed is everything.

Sales Hiring 141

Sales Hiring Scale CTO Hire Marketing 141

Intercom, Inc.

JULY 26, 2018

One of your first hires should be someone who can nerd out on your company’s finances. A lot of companies mistakenly think that hiring leads to rapid growth. In reality, you may not see a positive return from a new hire for 12 to 18 months. A lot of companies mistakenly think that hiring leads to rapid growth.

Sales Hiring 137

Sales Hiring Underperforming Technical Team Startup Finance 137

Intercom, Inc.

FEBRUARY 25, 2019

In 2013, we shipped many, many, many small things. ” But the people we hire don’t come in to work to fix bugs, they come in to work to build things and make new things. Third swing: hiring vs. onboarding. The third pendulum swing is whether you should hire fast or hire more slowly. So we killed hiring.

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

Sales Hacker

NOVEMBER 6, 2017

If you want to learn how to manage a sales team, you’ve come to the right place. Managing a sales team is definitely a challenge, but until you have managed or been on a sales team building revenues at +20% MoM AT SCALE, you may be in for a swift and rude awakening. Manage expectations.

Scale 97

Scale Sales Hiring Management Sales 97

Sales Hacker

DECEMBER 8, 2020

Subscribe to the Sales Hacker Podcast. Sam Jacobs: This week on the show, we’ve got Luke Rogers, the Vice President of Sales at Instabase. He now leads the sales function at a really promising and high-growing unicorn called Instabase. Learn how modern sales teams with deals, win deals now. We’re on iTunes.

Scale 114

Scale Sales Hiring Sales Recruiting Technical Review 114

Sales Hacker

OCTOBER 30, 2018

Welcome to Sales Hacker’s first-ever Influential Women in Sales list! In this exclusive list, we wanted to honor not just female leaders that promote their own sales platform (no shame in that!) They say “You can’t be what you can’t see,” and the sales floor is no exception.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

Sales Hacker

AUGUST 4, 2023

Earlier this week, we announced that my new company, the GTMfund , has acquired my old company, Sales Hacker , from my…other old company, Outreach. I’ve gone through a mix of emotions, reliving the insane 10-year journey that came out of a young Max being naively intellectually curious about how to scale sales at a startup.

Scale 84

Scale Sales Hiring Sales Payments 84

FastSpring

MAY 6, 2022

It’s only managing a half-dozen offices in New York at the time. Cedric used the example of a CEO asking for a quarterly sales report broken down by region. You kind of hope that if someone else made a quarterly report for sales, that you can then figure out how to reuse that to break it down by region, and maybe copy their logic.

Data 147

Data Scale Sales Hiring Software Engineering 147

Intercom, Inc.

MAY 9, 2018

It’s easy when R&D, Marketing, Sales and Finance all fit in a single room and two pizzas are sufficient to feed everyone. Anyone can hire (expensive) consultants to do that job. For starters, there will always be a need for strategic thinking (in a range of flavors: Corporate, Business, Product, Sales, Marketing, etc.)

Scale 182

Scale Sales Hiring Headcount Scaling 182

SaaStr

AUGUST 8, 2019

Companies need a specialized approach for SMB accounts, different than the tactics used for Enterprise. Andrei Brasoveanu will sit down for a conversation with Agnes Bazin Doctolib on how to create a targeted and effective sales process tailor-made for SMB. They’re the leading booking management platform for doctors.

Sales Recruiting 120

Sales Recruiting SMB Scale Sales Hiring 120

Intercom, Inc.

MAY 17, 2018

In short, JTBD is a research process that helps uncover a customer’s motivation for buying your product – the “job” your product is“hired” to complete. The way you package and market your product will change over time, but the jobs your product is hired to do should be timeless. This is where personas come into play.

Sales Hiring 202

Sales Hiring Interviewing Scale Underperforming Technical Team 202

Sales Hacker

OCTOBER 8, 2018

This week on the Sales Hacker podcast, we speak with Chris Degnan , Chief Revenue Officer of Snowflake Computing, one of the fastest growing SaaS platforms in the world. Chris is a 20 year Silicon Valley veteran having launched the first part of his career at EMC before finding his way to Snowflake in 2013. What You’ll Learn.

Scale 84

Scale Sales Hiring Sales Recruiting CTO Hire 84

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. They need fewer sales as a percentage of overall employees. I was amazed by the app exchange.

Payment Solutions 204

Payment Solutions Pricing Payments Payment Services 204

SaaStr

AUGUST 8, 2019

Companies need a specialized approach for SMB accounts, different than the tactics used for Enterprise. Andrei Brasoveanu will sit down for a conversation with Agnes Bazin Doctolib on how to create a targeted and effective sales process tailor-made for SMB. They’re the leading booking management platform for doctors.

Sales Recruiting 111

Sales Recruiting SMB Scale Sales Hiring 111

SaaStr

JULY 2, 2019

Join Kevin Egan, Slack’s VP of North American Sales and Dannie Herzberg, Slack’s Director of Sales as they walk you through Slack’s Freemium to Enterprise strategies. Kevin Egan, VP of North American Sales @ Slack. Dannie Herzberg, Head of Mid-Market Sales @ Slack. Want to see more content like this?

Enterprise 163

Enterprise Scale Sales Hiring SMB 163

Sales Hacker

JANUARY 23, 2018

Before we get into our 2017 recap and 2018 road map, I wanted to provide some quick background on how Sales Hacker came to be. How It All Began: The Story of Sales Hacker. I can’t believe it’s been 4 years since we threw our first Sales Hacker Conference in September of 2013. 2014: Full Time on Sales Hacker.

Sales Recruiting 109

Sales Recruiting Scale Sales Hiring Sales 109

Neil Patel

APRIL 23, 2021

Some people think it’s just social media monitoring, while others believe it has something to do with public relations, and still others have no idea the impact it can have on sales. The Key to Online Reputation Management: Listen To What People Are Saying About Your Brand. — Alex Goot (@alexgoot) March 13, 2013.

Management 145

Management Social Media Sales Hiring Branding 145

Sales Hacker

SEPTEMBER 28, 2021

In this episode of the Sales Hacker Podcast, we have Hakim Myers , Business Recruiter at Nextdoor , where he recruits for people, finance, and legal functions for startups. Join us for a revealing conversation on sales and talent from the perspective of a recruiter in an executive search firm. Subscribe to the Sales Hacker Podcast.

Sales Recruiting 106

Sales Recruiting Retention Scale Sales Hiring 106

Neil Patel

NOVEMBER 9, 2020

Micro teams can amplify a company’s productivity while getting rid of the learning curve which comes with new hires. The sale is direct between the seller and buyer. Plus, Micro Acquire won’t charge any commission from the sale. Sometimes it’s the talent that attracts the bigger guys. No middlemen.

Technical Review 145

Technical Review Payment Methods Acquisition Development Team Review 145

Intercom, Inc.

MAY 22, 2019

. “Every business everywhere needs to keep a pulse on all of their users, their buyers, their product users – and they need to do it at every point in the customer journey” I got very lucky in that an old friend of mine, Jessica Pfeiffer, whose background is in sales and B2B marketing, came aboard to be my co-founder.

Machine Learning 199

Machine Learning Artificial Intelligence Scale Technical Review 199

FastSpring

NOVEMBER 21, 2018

A: I joined the company in 2013. We also didn’t have a sales or marketing team in place so I was interested in seeing how much more we could grow the business once we’ve implemented these formal structures. A: Like I mentioned previously, when I first joined we didn’t have a formal sales or marketing team in place. We’re hiring!

Payment Methods 93

Payment Methods Payment Solutions Sales Hiring Payment Services 93

FastSpring

APRIL 7, 2022

Founded in 2013, Messente developed a messaging platform that originally served businesses in Estonia, Latvia, and Lithuania. In their case, the cash that Messente generated from these early sales enabled them to pay salaries quickly, which meant they could keep their doors open and the ideas flowing. What Is Messente?

SaaS Payments 147

SaaS Payments Technical Advisors Payment Services Payments 147