SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 162

Scale Payment Services Payment Methods Scaling 162

Intercom, Inc.

APRIL 26, 2018

I hosted Nir on our podcast to learn how to create healthy habits, how to avoid bad ones, what questions thoughtful product designers should be asking themselves, and much more. Here are five quick takeaways: We have good habits and bad habits , which are very different from addictions. Short on time? What makes a habit?

Underperforming Technical Team 223

Underperforming Technical Team Advertising Technology Social Media 223

SaaStr

JULY 28, 2021

My marketing team wanted me to do the world’s most boring video. Bootstrapped because nobody in their right mind would have actually invested in us back then and took it up until 2014 as a bootstrapped company. In 2014, I sold a majority to Silver Lake Sumeru and Iconiq. Some needed talent development. laughs] Old

Startup 290

Startup CTO Hire Sales Hiring CTO Coach 290

Intercom, Inc.

MAY 1, 2018

We developed all these tips and tricks that would help us optimize what happens when they land. To bring us up to early 2014, you might be familiar with Product Hunt. We realized early that you can have all the tactics in the world but if they hit your homepage and your homepage is bad, it’ll go to s**t.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

Intercom, Inc.

DECEMBER 18, 2018

Jackson (@StartupLJackson) May 17, 2014. The final step of your plan should be to develop additional emails that drive deeper engagement and retention from your most valuable prospects and customers. When our sales team added personalized videos to their emails, replies increased by 52%. As of right now, there are about 3.8

Underperforming Technical Team 150

Underperforming Technical Team Marketing Scale Software Review 150

SaaStr

JANUARY 28, 2020

So, Aaron and I wrote a book together in 2014 or something. If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. What do you do with that lightly toxic person on your team?

Sales Hiring 246

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 246

Neil Patel

SEPTEMBER 22, 2020

For that amount, you can look forward to a big team entirely focused on your results. Founded in 2009, they’ve been constantly expanding their team and services. At this stage, they’re well known for providing top-notch Pay Per Click, Social Media Management, Conversion Rate Optimization, SEO, UH/UI Design, Web Development services.

Sales Hiring 144

Sales Hiring Outsourcing Services Social Media Underperforming Technical Team 144

SaaStr

JUNE 1, 2021

Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 million in 2014.). We had a notable funding round in October of 2014. Dharmesh : …said, “This is a very bad idea.

Part-Time VPE 296

Part-Time VPE Technical Cofounder CTO Hire New CTO 296

Tom Tunguz

NOVEMBER 16, 2014

New Relic processes this data and provides interactive reports to identify underperforming code. The longer a customer uses New Relic, the more they become accustomed to developing with all the product’s insights, the more servers and applications they will migrate to New Relic’s analytics system.

Benchmarks 100

Benchmarks Underperforming Technical Team Metrics Sales Hiring 100

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. We develop a search API to help any developer to have a very good search in their application. So today we are a distributed team. Of course, behind this product, we have a super strong team.

Scale 173

Scale Scaling CTO Hire Part-Time VPE 173

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

User Pilot

SEPTEMBER 15, 2023

Let’s delve into the key benefits of concept tests: Build Lasting Customer Relationships : When you actively involve your customers in the development phase, it’s not just about getting feedback. Then, respondents answer the same follow-up questions, granting you deeper insights into each idea’s strengths and weaknesses.

Underperforming Technical Team 105

Underperforming Technical Team B2C SaaS Pricing 105

Sales Hacker

MARCH 18, 2019

And: “Our team has been A/B testing a statistically significant sample of subject lines and now we not only know which is the best, but we can tell you why…”. I wouldn’t be surprised if the Sales Development leaders of the future will be called “Sales Scientists” – you heard it here first. Think back to about 2014.

Technical Review 79

Technical Review Scale Sales Underperforming Technical Team 79

Neil Patel

APRIL 22, 2021

One of the main reasons why most landing pages and sales pages are not converting leads into customers is a weak call to action with no sense of urgency. Developing a sense of urgency versus being pushy is a fine line. In 2014, Andrew Sobel listed 6 rules for evoking curiosity. Not all call to action messages are created equal.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Sales Hiring Telecommunications 145

SaaStr

APRIL 9, 2019

Mallun Yen : And, you’ve done that with a number of your executive team, and, in fact, most of your executive team are the ones that you hired early on in the day. Mallun Yen : Well, I think one interesting thing that you have instilled on your team though, and this is something that you do yourself right?

Sales Hiring 145

Sales Hiring Scale CTO Hire Marketing 145

Neil Patel

DECEMBER 22, 2022

E-A-T first showed up in Google’s Search Quality Guidelines in 2014 and has progressively become one of the most important aspects of SEO. For example, a medical site giving out bad health advice may result in severe health consequences for users who follow the information. Refresh your content : Content can get outdated fast.

Underperforming Technical Team 116

Underperforming Technical Team Social Media Systems Review Finance 116

Unbounce

AUGUST 28, 2018

This year Google made pagespeed an official ranking factor for mobile search, introduced mobile speed score, and perhaps most important—they’re backing the Accelerated Mobile Pages open-source project: a means of developing web pages that load in (approximately) half a second! Every second your page lags, the more impatient the visitor.

Mobile 95

Mobile Underperforming Technical Team Advertising Web Development 95

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Her team loved working for her. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 161

CTO Coach Sales Hiring Sales Recruiting CTO Hire 161

Sales Hacker

JULY 2, 2019

2014 saw the rise of marketing automation. It’s the year mail sequences became the new norm for sales teams across the entire tech community. And I want to assure you, it’s not all bad. The Old Virtual Handshake Isn’t Enough. And for a short time, it worked! Email felt like the answer to all of our problems. The Pendulum Swing.

Scale 107

Scale Technical Review Social Media Sales 107

SaaStr

AUGUST 12, 2022

But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. They know everyone, and if they don’t, someone on their vast team does. Like if you have a three people in a team, what do you think that is recession proof right now?

Scale 245

Scale SaaS Payments Scaling SaaS 245

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

User Pilot

JANUARY 30, 2023

The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. In SaaS, as you develop your product and achieve product-market fit , you must consider the five user segments so you can improve product adoption and grow your business. They include: Innovators.

Technical Review 98

Technical Review Software Review Underperforming Technical Team Education 98

Neil Patel

OCTOBER 6, 2020

In 2014, entrepreneur and marketing guru Eric Siu bought a failing SEO agency — Single Grain — for $2. Their focus on e-commerce includes design and development, SEO, and CRO. They’re a small 20+ person team that’s focused on serving a specific group of clients in particular niches. Who will be your point-of-contact?

Sales Hiring 106

Sales Hiring Marketing Advertising Technical Review 106

SaaStr

JULY 8, 2020

When shelter in place started, the conversation we’ve had internally on our team is we have to think of ourselves as Navy SEALs, where we’re at base camp right now, and we’re going to train and we’re going to work on our playbooks and do our research. Personally, our team has been holding back a little bit.

Investment 216

Investment Technical Review Part-Time VPE Development Team Review 216

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Sales Hacker

APRIL 22, 2019

Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry leading training and coaching software and innovative content and engagement solutions. He then ran the corporate division for GrubHub, which IPO-ed in 2014. I would call it sort of class new market development.

Development Team Review 66

Development Team Review Scale Software Review Sales Hiring 66

Sales Hacker

NOVEMBER 10, 2020

If RFPs are slowing down your sales team, you need to check out Loopio. Prior to that, he led sales teams all over the country, and we’re incredibly excited to have on the show. And every week we’re onboarding three to four to five teams. But I went in and their executive team that came in blew me away.

VP of Engineering 105

VP of Engineering Scale Development Team Review Technical Review 105

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. Blockbuster, and Spotify vs. iTunes.

Payments 53

Payments Technology Scale Revenue 53

User Pilot

JANUARY 12, 2024

It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. A scatter plot shows the correlation between numeric variables – whether that correlation is linear or non-linear, strong or weak, positive or negative. Analyzing team performances. A linear scatter plot.

Data 105

Data Scale Payment Features Trends 105

Brian Balfour

FEBRUARY 7, 2017

During Andy’s four and a half years at SoundCloud, he worked on a range of mobile growth topics, and in a bunch of different team configurations. He led an international team for a while, focused on running experiments in new markets, and did growth work breaking ground in Latin American and other developing markets.

Mobile 62

Mobile Retention Benchmarks Underperforming Technical Team 62

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. They aren’t alone.

Scale 70

Scale Startup Technical Review Software Review 70

BetterCloud

MARCH 11, 2021

DevOps is a practice that combines software and IT operations to shorten the development cycle and deliver high-quality software. As more enterprises adopt SaaS applications, it’s not hard to imagine a world in which most companies have dedicated SaaSOps teams. Will SaaSOps become more popular than DevOps?

Underperforming Technical Team 52

Underperforming Technical Team Technical Review Software Review Engineering 52

OpenView Labs

DECEMBER 2, 2019

We are the only complete API development environment on the market, and the reason we’re here is that I got tired of struggling with API-related issues in my own projects. We had a single API that powered all these applications from the backend, but developers would typically write their own clients. Keep it Simple.

Scale 52

Scale Underperforming Technical Team Sales Hiring Development 52

BetterCloud

NOVEMBER 1, 2017

One exec’s greatest failure: “I was seduced by a build scenario … it turned out to be a very poor decision”. At MIT’s 2014 CIO Symposium, ThomasNet President Mark Holst-Knudsen said his greatest business/technology failure was building software when they could have bought it. 52% of projects were challenged, and 19% failed.

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Engineering 45

Chart Mogul

JANUARY 28, 2022

Since our inception in 2014 and up to mid-2021, our entire infrastructure has run on DigitalOcean droplets (self-managed cloud virtual machines). Team expertise. The number of new services AWS developed around data security covers most of our needs in the container/Kubernetes space. Our current stack and tooling.

K8S orchestration (Kubernetes) 52

K8S orchestration (Kubernetes) AWS EKS (Elastic Kubernetes Service) GCP(Google Cloud Platform) 52

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. series A round in December 2014 (60% was from Collaborative Fund) Bought out main series A investors (representing $2.3M in 2014 - 60% of which came from Collaborative Fund. The company even took $2.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65