Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. It sold weather derivatives to businesses of any size to basically protect them from the weather.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

The Angel VC

MAY 4, 2018

In contrast to Zendesk (and I think, Yammer), which eventually moved upmarket and now generates an ever-increasing percentage of revenues from larger customers , Dropbox is still getting most of its revenues from individual users and small teams. Instead, I think that the right team has to hit the right opportunity at the right time.

Underperforming Technical Team 143

Underperforming Technical Team Technical Review Systems Review Software Review 143

SaaStr

JUNE 1, 2021

In 2016, Hubspot was still a scrappy player that had only recently IPO’d, with a market cap around $1B. Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 million in 2013 to $115.9

Part-Time VPE 297

Part-Time VPE Technical Cofounder CTO Hire New CTO 297

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

Tom Tunguz

JANUARY 20, 2016

65% of entrepreneurs believe that fundraising in 2016 will be more difficult than in 2015, according to First Round’s survey. In light of those changing circumstances, entrepreneurs should prepare a few different analyses for 2016. When should a startup raise immediately? When should a company aim for cash flow break-even?

Startup 100

Startup Underperforming Technical Team Forecasting Investment 100

SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. In 2016, Janz did research and tried to answer this. It’s not much worse than 2019, and it wasn’t that bad then. that’s pretty good.

AI 209

AI Underperforming Technical Team Cloud Strategy 209

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. In fact, customer education helps scale Customer Success , as the company scales business. . Customer Success teams typically answer the same questions over and over again as they gain new clients. Product adoption.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

Intercom, Inc.

FEBRUARY 15, 2018

With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? Adam: We had you back on in August 2016, so what have you been up to in the last year and a half?

Underperforming Technical Team 198

Underperforming Technical Team Education Development Startup 198

Sales Hacker

AUGUST 4, 2020

Matt launched his business from his proverbial garage while his wife was pregnant with their first child. Years later, he’s got a thriving business that is not venture capital backed. He’s one of the small and medium-sized business owners of the world trying to build a huge business.

Scale 121

Scale Sales Hiring Sales Recruiting Outsourcing Services 121

Aaron Beashel

OCTOBER 31, 2016

Alex co-founded the well-known SaaS company Desk.com before selling it to Salesforce and becoming the VP of Service Cloud (their second largest business unit, behind Sales Cloud). It was game-changing for the company, and for each team that implemented it. How to create a V2MOM framework for your company or team.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Sales Hacker

MARCH 16, 2020

They’re taking a more B2C-like approach, optimizing the buying experience to win more business. Eight out of ten business buyers want the same experience as when they’re buying for themselves. Texts are also highly effective because 95% of texts from businesses are read within 3 minutes of being sent. How are you?

B2C 129

B2C Technical Review Social Media Underperforming Technical Team 129

Sales Hacker

FEBRUARY 7, 2018

Historically, growth of a sales team was based on the revenue starting with $0M on day 1 of the year. However, in a SaaS model , the customer acquisition team can grow revenue to $1M in year 1. If the same team keeps performing at the same growth it will achieve $2M in year 2 – whilst the renewals come in at 100%.

Scale 100

Scale Growth Hacking Scaling Sales Hiring 100

Outseta

JANUARY 20, 2020

In this post I’m going to share the most important lessons about growing a SaaS business that I learned at Buildium—collectively, these things had an awful lot to do with the company being valued so highly. When I left Buildium five years later we’d grown from a start-up to a business with more than 12,000 customers and $16M in revenue.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Intercom, Inc.

NOVEMBER 11, 2021

We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding. Path design is a lot of work, and it’s not sustainable for your business to focus on paths that don’t end up converting customers. Samuel Hulick: I actually started as a full stack developer.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

User Pilot

SEPTEMBER 15, 2023

Let’s delve into the key benefits of concept tests: Build Lasting Customer Relationships : When you actively involve your customers in the development phase, it’s not just about getting feedback. Then, respondents answer the same follow-up questions, granting you deeper insights into each idea’s strengths and weaknesses.

Underperforming Technical Team 105

Underperforming Technical Team B2C SaaS Pricing 105

FastSpring

OCTOBER 12, 2023

Dave has gleaned some valuable CRO insights since he founded Browser to Buyer in 2016, which he shared with FastSpring CMO and Growth Stage podcast host Dave Vogelpohl in our latest episode. I think SaaS businesses and subscription businesses are particularly bad at having vague, waffley headlines on their homepages,” he states.

Payment Methods 180

Payment Methods SaaS Payments Payment Solutions Payments 180

Sales Hacker

MARCH 15, 2022

Sales development school, marketing school, and more for your entire team. In 2016, he founded their executive search division. Asad Zaman : We specialize in helping companies build their go-to-market teams. If you do something professionally and you’re patient, you’ll develop expertise.

Sales Hiring 104

Sales Hiring Underperforming Technical Team Acquisition Development 104

Unbounce

AUGUST 28, 2018

Then in 2016, it finally happened: Mobile surpassed desktop in terms of both usage as well as Google search queries. 2016 was two full years ago , and even though we were all warned to think mobile-first, advertisers forged ahead, bloating our responsive landing pages with massive high-res images, and animations. image via Tech Crunch.

Mobile 95

Mobile Underperforming Technical Team Advertising Web Development 95

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. Meeting your team. Lara: Absolutely.

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

OpenView Labs

AUGUST 27, 2020

This phenomenon is commonly seen in a few markets: productivity tools (think Calendly , Notion , Zapier or Airtable ) and developer tools (think Datadog , Twilio or Atlassian). Ideally, a cybersecurity tool runs quietly in the background, covering for the CISO and ensuring there are no weaknesses.

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Matt Garratt: If you just look at Vlocity and nCino, amazing businesses. This episode is sponsored by Guideline.

Payment Solutions 219

Payment Solutions Pricing Payments Payment Services 219

SaaStr

APRIL 23, 2019

Henrique: And we grew that company for a while, and sold it in September 2016, and came to college. Henrique: So, we applied to YC with this VR idea, which, looking back, it was pretty bad, but at the time we thought it was great. Anu: And then the rest of the team? The first end team. The first end team.

Sales Hiring 219

Sales Hiring Sales Recruiting Scale Payment Methods 219

OpenView Labs

MAY 19, 2021

After college, Ashley joined Twilio and played a key role in helping the company reach, engage, and convert its developer audience. She’s an expert on what works and what doesn’t when it comes to building successful relationships with developer audiences, software marketing teams, and technical CEOs. You can’t lie.”.

Underperforming Technical Team 52

Underperforming Technical Team Development Technical Review Marketing 52

Neil Patel

OCTOBER 13, 2020

According to business coach Michael Hyatt, 45% of entrepreneurs are stressed. But the answer more and more business owners are turning to is a simple one: outsourcing. Outsourcing is giving your work to someone else outside of your main business. Outsourcing is giving your work to someone else outside of your main business.

Outsourcing Services 141

Outsourcing Services Outsourced Development Sales Hiring Technical Review 141

Neil Patel

OCTOBER 23, 2020

Business is no different. Not only are they able to identify and address your unique pain points , but they can also make your business operations more effective. Here are a few tips to help you find your next marketing mastermind: Determine Your Business Objectives and Desired Outcomes. More so, marketing. Tech Savvy-Ness.

Outsourcing Services 112

Outsourcing Services Sales Hiring Outsourced Development Marketing 112

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. In 2016, she created Chili Piper with her husband Nicolas and poured in everything she had learned over the years.

VP of Engineering 118

VP of Engineering Scale Sales Hiring Underperforming Technical Team 118

Valuize Consulting

NOVEMBER 3, 2021

Your Employee Experience Determines Your Business’ Success. A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. Ready to drive better business outcomes? Exceptional EX Drives Exceptional CX.

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

Intercom, Inc.

JANUARY 10, 2019

As the world’s population grows – and that population migrates online – bots are increasingly being used to address the challenge of helping businesses scale. “There are all these prospective customers, but businesses can’t scale at the same rate, so they need automation” Paul: Right. Chatbots shouldn’t just ape web forms.

Scale 143

Scale Banking Technical Review Systems Review 143

Intercom, Inc.

SEPTEMBER 26, 2018

He even invented the design sprint at Google, helping teams discover how to be purposeful and effective. Here are 5 quick takeaways: Design sprints are powerful because they make teams focus on one thing every day. Teams should reconsider how they manage emails and meetings. I wrote a book called Sprint in 2016.

Social Media 128

Social Media Underperforming Technical Team Scale Technology 128

OpenView Labs

SEPTEMBER 10, 2019

Any business owner who’s ever lost a high-performing employee will tell you it didn’t lead to great things for their organization. But, this doesn’t mean you should just accept employee turnover as a sunken cost to your business. KM allows team members to easily communicate with one another and transmit information accordingly.

Underperforming Technical Team 41

Underperforming Technical Team Management Onboarding Communication 41

Chart Mogul

APRIL 29, 2021

This is the story of our most comprehensive attempt at outbound which was quick to remind us that 1) every business is different and 2) sometimes dedicated planning and grit still result in failure. ChartMogul is a product-led business. What would it mean for our business if we could crack outbound sales? So, how did it go?

Scale 59

Scale Sales Hiring Strategy Underperforming Technical Team 59

SaaSOptics

MAY 19, 2022

Customer Acquisition is the process of acquiring new customers in a business. Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. .

Acquisition 59

Acquisition Scale Strategy Software Review 59

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Baremetrics

APRIL 16, 2021

One of the most difficult parts of the capital raise process is determining and deciding when and why what types of SaaS capital are right for your business. Here are 10 types of capital formations and outcomes to consider for your SaaS business, from inception to exit: 1. Top Types of SaaS Capital. Self Funding (aka Bootstrapping).

Venture Capital 66

Venture Capital Technical Review Underperforming Technical Team SaaS 66

SaaStr

FEBRUARY 26, 2019

Ryan Smith: So the first media interview or press release we did, we said, “Hey, we’re raising a series A round, and Julie Bort from Business Insider got on the phone and was like, “How old are you?” And the team deck doesn’t say who the CEO is? So just go build a good business. Ryan Smith: Yeah.

Acquisition 165

Acquisition Sales Recruiting Scale Sales Hiring 165