Intercom, Inc.

FEBRUARY 15, 2018

With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? Adam: We had you back on in August 2016, so what have you been up to in the last year and a half?

Underperforming Technical Team 198

Underperforming Technical Team Education Development Startup 198

Aaron Beashel

OCTOBER 31, 2016

During his time at Salesforce, Alex was fortunate enough to work directly with Salesforce co-founder and CEO Marc Benioff, and together they utilised a framework Benioff himself devised called the V2MOM to align and manage the Service Cloud team. It was game-changing for the company, and for each team that implemented it.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. What does good, actionable feedback look like?

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

SaaStr

APRIL 23, 2019

Henrique: And we grew that company for a while, and sold it in September 2016, and came to college. Henrique: So, we applied to YC with this VR idea, which, looking back, it was pretty bad, but at the time we thought it was great. And we had a lot of experience with payments, and engineering, but with U.S. The first end team.

Sales Hiring 218

Sales Hiring Sales Recruiting Scale Payment Methods 218

Sales Hacker

MARCH 15, 2022

Sales development school, marketing school, and more for your entire team. In 2016, he founded their executive search division. He launched a division specializing in technical sales and sales engineering. Asad Zaman : We specialize in helping companies build their go-to-market teams. In 2020, he was appointed CEO.

Sales Hiring 104

Sales Hiring Underperforming Technical Team Acquisition Development 104

Intercom, Inc.

NOVEMBER 11, 2021

We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding. Samuel Hulick: I actually started as a full stack developer. Back in those days, and this was like over 10 years ago, the developer would get a Photoshop file that had all of the different interface elements.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Unbounce

OCTOBER 1, 2019

In just over a year , they (along with the rest of Zola’s marketing team) managed to: Build and launch 300+ custom landing pages for Zola’s specific audience segments. But all of the engineering resources were occupied with the other parts of the collaboration. So we used Unbounce.

Scale 111

Scale Marketing Underperforming Technical Team Merchant Services 111

OpenView Labs

MAY 19, 2021

Though her early education didn’t include programming, she dabbled in HTML as a kid and wound up graduating with a degree in biomedical engineering. After college, Ashley joined Twilio and played a key role in helping the company reach, engage, and convert its developer audience. Core values: Getting it right with developers.

Underperforming Technical Team 52

Underperforming Technical Team Development Technical Review Marketing 52

OpenView Labs

AUGUST 27, 2020

This phenomenon is commonly seen in a few markets: productivity tools (think Calendly , Notion , Zapier or Airtable ) and developer tools (think Datadog , Twilio or Atlassian). Ideally, a cybersecurity tool runs quietly in the background, covering for the CISO and ensuring there are no weaknesses. View this post on Instagram.

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. In 2016, she created Chili Piper with her husband Nicolas and poured in everything she had learned over the years.

VP of Engineering 118

VP of Engineering Scale Sales Hiring Underperforming Technical Team 118

FastSpring

OCTOBER 12, 2023

Dave has gleaned some valuable CRO insights since he founded Browser to Buyer in 2016, which he shared with FastSpring CMO and Growth Stage podcast host Dave Vogelpohl in our latest episode. I think SaaS businesses and subscription businesses are particularly bad at having vague, waffley headlines on their homepages,” he states.

Payment Methods 180

Payment Methods SaaS Payments Payment Solutions Payments 180

Neil Patel

OCTOBER 23, 2020

In this guide, our team at Neil Patel Digital has outlined some vital tips to identify and hire specialized marketing agencies, as well as help you understand how these agencies fare when compared to an end-to-end agency. Content Writing and Search Engine Optimization (SEO). Email Marketing.

Outsourcing Services 112

Outsourcing Services Sales Hiring Outsourced Development Marketing 112

Intercom, Inc.

JANUARY 10, 2019

I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. They got a bad rep, but they’ve come through the other end, I think. When we think of the next 12 months for product and engineering teams, what are some of the high-level themes you’re both focusing on?

Scale 143

Scale Banking Technical Review Systems Review 143

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 211

Payment Solutions Pricing Payments Payment Services 211

Intercom, Inc.

SEPTEMBER 26, 2018

He even invented the design sprint at Google, helping teams discover how to be purposeful and effective. Here are 5 quick takeaways: Design sprints are powerful because they make teams focus on one thing every day. Teams should reconsider how they manage emails and meetings. I wrote a book called Sprint in 2016.

Social Media 128

Social Media Underperforming Technical Team Scale Technology 128

SaaSOptics

MAY 19, 2022

Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy. Funneling time, energy, and resources into developing a stellar customer acquisition strategy is only helpful if it’s designed with your target market in mind.

Acquisition 59

Acquisition Scale Strategy Software Review 59

SaaStr

FEBRUARY 26, 2019

And the team deck doesn’t say who the CEO is? We called ourselves a team of four, actually, who operate and make decisions, and it’s just how we rolled. But I think brand and marketing are different, where I see a lot of companies raising around and plugging their cap table into the marketing engine. Ryan Smith: No.

Acquisition 159

Acquisition Sales Recruiting Scale Sales Hiring 159

yoursales

DECEMBER 19, 2022

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. What customers want is help solving problems. Being a B2B buyer isn't easy.

Scale 88

Scale Sales Recruiting Sales Outsourced Development 88

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 110

Cloud Scale AWS Machine Learning 110

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. and paid it out to the Founders and early team members. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development. of the $3.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

yoursales

NOVEMBER 8, 2023

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. What customers want is help solving problems. Being a B2B buyer isn't easy.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

SaaStr

JANUARY 28, 2020

Aaron : 2016. Jason : 2016. If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. What do you do with that lightly toxic person on your team? Jason : All right.

Sales Hiring 239

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 239

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SaaStr

JULY 28, 2021

My marketing team wanted me to do the world’s most boring video. Bootstrapped it and then in October of 2016, we actually did an IPO which was interesting and fun and cool, but it’s a lot of work, too. We have a business problem, we don’t have any engineers, we have money. I said, “You have engineers.

Startup 290

Startup CTO Hire Sales Hiring CTO Coach 290

SaaStr

AUGUST 12, 2022

And honestly, right now literally is the worst time to raise VC funding I can think of since 2016. But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. Jason Lemkin: This is how we feed the engine. Jason Lemkin: Got it.

Scale 245

Scale SaaS Payments Scaling SaaS 245

Intercom, Inc.

JULY 9, 2020

We look at the death of the 10 blue links and why Google is now an answer engine as opposed to a search engine. And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. Atlassian does not have an outbound sales team. Kevin: Yeah, that’s true.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

Neil Patel

APRIL 3, 2023

To increase the effectiveness of your SEO efforts and boost your search engine traffic, you can just update your old content and give yourself an improved freshness score. When it begins to underperform. It takes less work and delivers faster results which can only be beneficial for your overall content marketing strategy.

Underperforming Technical Team 145

Underperforming Technical Team Engineering Social Media Software Review 145

SaaStr

MARCH 20, 2019

Prior to their IPO in 2016, Twilio had raised over $250m in VC funding from some of the best in venture including USV, Bessemer, Salesforce and Techstars just to name a few. What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” Just to name a few. Harry Stebbings: As for Jeff.

Underperforming Technical Team 176

Underperforming Technical Team Development Software New CTO 176

A Smart Bear

NOVEMBER 7, 2017

The data show that the two most common causes are: (1) Product isn’t useful to enough people, and (2) Problems with the team. But what about the companies that die even though they did sell some copies of software, and where the early team isn’t dysfunctional? I don’t have data for that cohort (tell me if you do!),

Payment Solutions 71

Payment Solutions Payments Payment Methods Scale 71

Sales Hacker

DECEMBER 11, 2020

Grandma Crisia and I sharing a moment together – 2016. Promote inclusivity and invite your most introverted colleagues to speak and share their ideas in team discussions. Project deadlines are missed frequently in today’s business environment, and nothing bad really happens (most of the time). 2 Be Authentic.

Sales 127

Sales Systems Review Education Underperforming Technical Team 127

Neil Patel

JANUARY 20, 2021

AdExpresso analyzed over 100 million dollars of ad spend and determined the average ad cost for the whole of 2016. Post your team photos like Zappos. Bombarding your fans with 10 poor-quality updates in an hour. Some people completely dismantle groups with tens of thousand of members because of poor engagement.

Social Media 145

Social Media Software Review Branding Sales Recruiting 145

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. When is the right time for founders to think about building out their first exec team? How can you develop a winning culture? How did that change her operating mentality?

Sales Hiring 155

Sales Hiring Scale Technical Advisors Underperforming Technical Team 155

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? Sam Taylor: And so, I joined as a sales development rep at Salesforce, best move I ever made.

Scale 245

Scale Sales Hiring Sales Recruiting Sales 245

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. Loving our podcast content?

Sales Hiring 154

Sales Hiring Outsourcing Services Scale CTO Hire 154

Sixteen Ventures

DECEMBER 31, 2019

In fact, it was in 2016 I started referring to it not as Customer Success, but as Customer Success-driven Growth, to bring to the forefront the fact that Customer Success is a growth driver; a growth engine. How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137