Intercom, Inc.

NOVEMBER 11, 2021

We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding. Samuel Hulick: I actually started as a full stack developer. Back in those days, and this was like over 10 years ago, the developer would get a Photoshop file that had all of the different interface elements.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Outseta

JANUARY 20, 2020

I was managing a team of 15 and the company had grown to about 140 employees. They were clearly property management and software development, and as someone that was hired to accelerate Buildium’s growth I immediately saw countless opportunities to grow the company by moving into new markets. We mostly succeeded. I’m proud of all that.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

User Pilot

JANUARY 12, 2024

It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. In this example, the bar chart compares the number of standard, free, and enterprise invoices created over the last 7 days. A horizontal bar chart comparing invoice creations on Userpilot. A linear scatter plot.

Data 105

Data Scale Payment Features Underperforming Technical Team 105

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. Niche vendors span the spectrum in this middle office.

Payments 53

Payments Technology Scale Revenue 53

Neil Patel

OCTOBER 13, 2020

It’s a great way to record your invoices, share posts across social media, or get a text notification if an important client emails you. The problem isn’t just in the amount of time an in-house team has to dedicate to the work. This lack of resources is a major struggle for teams with in-house F&A staff, according to Consero.

Outsourcing Services 141

Outsourcing Services Outsourced Development Sales Hiring Technical Review 141

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Chart Mogul

APRIL 29, 2021

We spend most of our waking hours thinking about how to build a reliable, beautiful product that helps subscription businesses grow faster using their customer and billing data. Our SDR team strived to contact 40 new accounts/week with highly personalized 1-1 messaging. ChartMogul is a product-led business. TechnologyAdvice.

Scale 59

Scale Sales Hiring Strategy Underperforming Technical Team 59

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

Chart Mogul

APRIL 29, 2021

We spend most of our waking hours thinking about how to build a reliable, beautiful product that helps subscription businesses grow faster using their customer and billing data. Our SDR team strived to contact 40 new accounts/week with highly personalized 1-1 messaging. ChartMogul is a product-led business. TechnologyAdvice.

Scale 52

Scale Sales Hiring Strategy Underperforming Technical Team 52

OpenView Labs

JANUARY 29, 2020

I actually wrote about the phenomenon , which I called ‘The Slow Death of Freemium’, back in 2016. This guide, by LinkedIn’s Head of Global Monetization Strategy Josh Gold, is intended to teach subscription-based businesses how to evaluate whether the freemium model will drive revenue and lead gen for their business or result in failure.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

GetUplift

MARCH 22, 2019

Anyway, but what we do here is we work a lot with in-house teams. If your goals are event-based, which are good, or destination-based, which are bad. Your web developer’s traffic, your agency’s traffic, none of that should be in there. Unfortunately, what happens is that people are really bad at closing tabs.

Underperforming Technical Team 104

Underperforming Technical Team Software Review Technical Review Metrics 104

OpenView Labs

MAY 13, 2021

That’s why, in a customer segmentation process like the one described in this guide, it’s critical to develop customer segment hypotheses and variables, and then validate them with a well-developed, scientific research process. Stakeholders: The senior staff from the various departments and teams (e.g.,

Scale 60

Scale Underperforming Technical Team Technical Review Software Review 60

Upscope

JANUARY 10, 2019

Companies developing their idea and in the early stages of generating revenue will see these metrics bounce around like an oompa loompa. Buffer's metrics Captured on 5th April 2016 via former co-founder of Buffer , Leo Widrich. Seen on an annual basis, a 10% customer churn is bad. 50 of them cancelled in that month.

Metrics 40

Metrics SaaS Underperforming Technical Team Churn 40

Chargify

AUGUST 17, 2017

Floyd points out that by 1969 Sears was the largest retailer in the world, but 2016 marked “the sixth year of a $10.4 Check out The Subscription Metrics 8 Top SaaS Companies Obsess Over & Why ). The company recently released the beta of their ‘ developer toolkit.’ Actually, the description isn’t talking about Amazon.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. and paid it out to the Founders and early team members. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development. of the $3.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. Tim McCormick: 00:06:56 . Excellent, great.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. Tim McCormick: 00:06:56 . Excellent, great.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. Tim McCormick: 00:06:56. Excellent, great. Thank you, Brian.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaStr

MARCH 20, 2019

Prior to their IPO in 2016, Twilio had raised over $250m in VC funding from some of the best in venture including USV, Bessemer, Salesforce and Techstars just to name a few. What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” Just to name a few. Harry Stebbings: As for Jeff.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

SaaStr

JANUARY 27, 2024

Speaking of the long game, Matt talks about the launch of the 100-year subscription plan last year. WordPress is its own ecosystem, a vibrant community of hundreds of thousands of people who create add-ons, plugins, and develop sites. He loves subscription models where people pay for something that gives them value.

Underperforming Technical Team 331

Underperforming Technical Team Social Media Government Subscription 331

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. How to Develop a Customer Success Strategy. Metering / Billing / Payment Process.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137

FastSpring

MARCH 6, 2025

When the first oeksound plugin, Soothe, was created in 2016, creator Olli Keskinen and his friend Hannes Andersson were studying music technology to become recording engineers. In terms of how you sell them, are they standalone or is there a subscription side to it? And then they feel bad about the plugin. that’s amazing.

Payment Methods 146

Payment Methods Business Payment Solutions SaaS Payments 146

How To Buy Saas

MARCH 8, 2025

WhatsApps appeal has always been its simplicity and secure end-to-end encryption (E2EE) for chats. Privacy Concerns with Facebook Integration WhatsApp was acquired by Facebook in 2014, and by 2016 its privacy policy changed to share user data with Facebook and third parties. Open-source apps (Signal, Element, Wire, etc.)

Software Review 52

Software Review Cloud Technical Review Underperforming Technical Team 52