Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

The Angel VC

MAY 4, 2018

In contrast to Zendesk (and I think, Yammer), which eventually moved upmarket and now generates an ever-increasing percentage of revenues from larger customers , Dropbox is still getting most of its revenues from individual users and small teams. Instead, I think that the right team has to hit the right opportunity at the right time.

Underperforming Technical Team 143

Underperforming Technical Team Technical Review Systems Review Software Review 143

SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. In 2016, Janz did research and tried to answer this. It’s not much worse than 2019, and it wasn’t that bad then.

AI 208

AI Underperforming Technical Team Cloud Strategy 208

Tom Tunguz

JANUARY 20, 2016

65% of entrepreneurs believe that fundraising in 2016 will be more difficult than in 2015, according to First Round’s survey. In light of those changing circumstances, entrepreneurs should prepare a few different analyses for 2016. When should a startup raise immediately? When should a startup raise capital later?

Startup 100

Startup Underperforming Technical Team Forecasting Investment 100

Intercom, Inc.

FEBRUARY 15, 2018

With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? Adam: We had you back on in August 2016, so what have you been up to in the last year and a half?

Underperforming Technical Team 198

Underperforming Technical Team Education Development Startup 198

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer Success teams typically answer the same questions over and over again as they gain new clients. The bad news: It’s tiresome to answer the same questions day in and day out! Lighten the load CSM’s normally carry.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

SaaStr

JUNE 1, 2021

In 2016, Hubspot was still a scrappy player that had only recently IPO’d, with a market cap around $1B. Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 million in 2013 to $115.9

Part-Time VPE 296

Part-Time VPE Technical Cofounder CTO Hire New CTO 296

Aaron Beashel

OCTOBER 31, 2016

During his time at Salesforce, Alex was fortunate enough to work directly with Salesforce co-founder and CEO Marc Benioff, and together they utilised a framework Benioff himself devised called the V2MOM to align and manage the Service Cloud team. It was game-changing for the company, and for each team that implemented it.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Sales Hacker

MARCH 16, 2020

The 2016 Sales Development Benchmark Report indicated that SDRs who leveraged a triple touch approach (phone, email, LinkedIn) had a 28% higher SQL conversion rate than SDRs who only used phone and email. Using, “ Did I catch you at a bad time ,” makes you 40% less likely to book a meeting. How are you?

B2C 133

B2C Technical Review Social Media Underperforming Technical Team 133

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

Sales Hacker

FEBRUARY 7, 2018

Historically, growth of a sales team was based on the revenue starting with $0M on day 1 of the year. However, in a SaaS model , the customer acquisition team can grow revenue to $1M in year 1. If the same team keeps performing at the same growth it will achieve $2M in year 2 – whilst the renewals come in at 100%.

Scale 101

Scale Growth Hacking Scaling Sales Hiring 101

Sales Hacker

MAY 24, 2023

In this episode, we dive into this renewed trend with Tito Bohrt, the CEO of AltiSales, the one-stop shop for world-class sales development. He also shares how company culture impacts productivity and morale, primarily within sales teams. Company : AltiSales Noteworthy : Tito is an expert in sales development and all things sales.

Underperforming Technical Team 104

Underperforming Technical Team Consulting Company Culture Acquisition 104

User Pilot

SEPTEMBER 15, 2023

Let’s delve into the key benefits of concept tests: Build Lasting Customer Relationships : When you actively involve your customers in the development phase, it’s not just about getting feedback. Then, respondents answer the same follow-up questions, granting you deeper insights into each idea’s strengths and weaknesses.

Underperforming Technical Team 105

Underperforming Technical Team B2C SaaS Pricing 105

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. Meeting your team. Lara: Absolutely.

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

Sales Hacker

MARCH 15, 2022

Sales development school, marketing school, and more for your entire team. In 2016, he founded their executive search division. Asad Zaman : We specialize in helping companies build their go-to-market teams. If you do something professionally and you’re patient, you’ll develop expertise. Asad, welcome.

Sales Hiring 104

Sales Hiring Underperforming Technical Team Acquisition Development 104

Outseta

JANUARY 20, 2020

I was managing a team of 15 and the company had grown to about 140 employees. They were clearly property management and software development, and as someone that was hired to accelerate Buildium’s growth I immediately saw countless opportunities to grow the company by moving into new markets. We mostly succeeded. I’m proud of all that.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Unbounce

AUGUST 28, 2018

Then in 2016, it finally happened: Mobile surpassed desktop in terms of both usage as well as Google search queries. 2016 was two full years ago , and even though we were all warned to think mobile-first, advertisers forged ahead, bloating our responsive landing pages with massive high-res images, and animations. image via Tech Crunch.

Mobile 95

Mobile Underperforming Technical Team Advertising Web Development 95

Intercom, Inc.

NOVEMBER 11, 2021

We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding. Samuel Hulick: I actually started as a full stack developer. Back in those days, and this was like over 10 years ago, the developer would get a Photoshop file that had all of the different interface elements.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Unbounce

OCTOBER 1, 2019

In just over a year , they (along with the rest of Zola’s marketing team) managed to: Build and launch 300+ custom landing pages for Zola’s specific audience segments. With Unbounce, Ari and his team dragged-and-dropped together a landing page celebrating the partnership in no time— and it looks incredible.

Scale 111

Scale Marketing Underperforming Technical Team Merchant Services 111

OpenView Labs

MAY 19, 2021

After college, Ashley joined Twilio and played a key role in helping the company reach, engage, and convert its developer audience. She’s an expert on what works and what doesn’t when it comes to building successful relationships with developer audiences, software marketing teams, and technical CEOs. You can’t lie.”.

Underperforming Technical Team 52

Underperforming Technical Team Development Technical Review Marketing 52

FastSpring

OCTOBER 12, 2023

Dave has gleaned some valuable CRO insights since he founded Browser to Buyer in 2016, which he shared with FastSpring CMO and Growth Stage podcast host Dave Vogelpohl in our latest episode. I think SaaS businesses and subscription businesses are particularly bad at having vague, waffley headlines on their homepages,” he states.

Payment Methods 179

Payment Methods SaaS Payments Payment Solutions Payments 179

OpenView Labs

AUGUST 27, 2020

This phenomenon is commonly seen in a few markets: productivity tools (think Calendly , Notion , Zapier or Airtable ) and developer tools (think Datadog , Twilio or Atlassian). Ideally, a cybersecurity tool runs quietly in the background, covering for the CISO and ensuring there are no weaknesses. View this post on Instagram.

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

SaaStr

APRIL 23, 2019

Henrique: And we grew that company for a while, and sold it in September 2016, and came to college. Henrique: So, we applied to YC with this VR idea, which, looking back, it was pretty bad, but at the time we thought it was great. Anu: And then the rest of the team? The first end team. Henrique: So, one, you need a team.

Sales Hiring 218

Sales Hiring Sales Recruiting Scale Payment Methods 218

Sales Hacker

AUGUST 4, 2020

Sam Jacobs: Have you developed a process to answer that question of should you hire, should you fire? You said great teams must pass the org chart alignment test. You talked about how you started North 6th in a bad economic environment. We’re in a bad economic environment now. How do you evaluate talent?

Scale 123

Scale Sales Hiring Sales Recruiting Outsourcing Services 123

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. 82% of business leaders believe that culture is a competitive advantage ( Deloitte , 2016). Development Programs. 6 Elements Of A Strong EX.

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. In 2016, she created Chili Piper with her husband Nicolas and poured in everything she had learned over the years.

VP of Engineering 118

VP of Engineering Scale Sales Hiring Underperforming Technical Team 118

Neil Patel

OCTOBER 13, 2020

The problem isn’t just in the amount of time an in-house team has to dedicate to the work. This lack of resources is a major struggle for teams with in-house F&A staff, according to Consero. Unless you’re a website development firm, there’s really no reason to maintain your own website. Website Design and Maintenance.

Outsourcing Services 141

Outsourcing Services Outsourced Development Sales Hiring Technical Review 141

Neil Patel

OCTOBER 23, 2020

In this guide, our team at Neil Patel Digital has outlined some vital tips to identify and hire specialized marketing agencies, as well as help you understand how these agencies fare when compared to an end-to-end agency. Still, End-to-End Marketing Agencies Aren’t a Bad Choice Either. Scalability on Demand. Expertise and Experience.

Outsourcing Services 112

Outsourcing Services Sales Hiring Outsourced Development Marketing 112

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

OpenView Labs

SEPTEMBER 10, 2019

And, as a 2016 report from Malaysia University shows, effective knowledge management leads to an increase in overall employee engagement: So: Knowledge Management ? Whether promoting physical or mental engagement within your employees, proper knowledge management ensures your teams will stay focused on their duties to your organization.

Underperforming Technical Team 41

Underperforming Technical Team Management Onboarding Communication 41

Intercom, Inc.

JANUARY 10, 2019

I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. They got a bad rep, but they’ve come through the other end, I think. When we think of the next 12 months for product and engineering teams, what are some of the high-level themes you’re both focusing on?

Scale 143

Scale Banking Technical Review Systems Review 143

Chart Mogul

APRIL 29, 2021

In a recent Act-On and Demand Metric study completed in Q2 of 2016, less than 20 percent of mid-size B2B companies relied on solely inbound or outbound strategies; 84 percent of respondents used some mix of both. Our SDR team strived to contact 40 new accounts/week with highly personalized 1-1 messaging. TechnologyAdvice. What’s next?

Scale 59

Scale Sales Hiring Strategy Underperforming Technical Team 59

Intercom, Inc.

SEPTEMBER 26, 2018

He even invented the design sprint at Google, helping teams discover how to be purposeful and effective. Here are 5 quick takeaways: Design sprints are powerful because they make teams focus on one thing every day. Teams should reconsider how they manage emails and meetings. I wrote a book called Sprint in 2016.

Social Media 128

Social Media Underperforming Technical Team Scale Technology 128

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

SaaSOptics

MAY 19, 2022

Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy. Funneling time, energy, and resources into developing a stellar customer acquisition strategy is only helpful if it’s designed with your target market in mind.

Acquisition 59

Acquisition Scale Strategy Software Review 59