SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 235

Sales Hiring Scale Payments Cloud 235

BetterCloud

SEPTEMBER 16, 2020

Michael Weir is a former director of the collaboration operations function at Global Payments, a financial technology services company that has evolved into a global leader in the payments space over the last 53 years. Can you tell me about your role at Global Payments and how you got into your current role?

Payment Services 98

Payment Services Payment Solutions Payments Payment Methods 98

Intercom, Inc.

MARCH 22, 2018

Upon joining that team, I led online marketing and user acquisition growth for about a year. There are trade-offs between the two, and clearly their method won out. There was one other person inside the company already digging into this lever, so we connected and really hit it off. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

InsightSquared

NOVEMBER 16, 2017

The two acquisitions that were personally most interesting to me, and I definitely heard the most about, were Quip and Salesforce CPQ. Salesforce CPQ (formerly Steelbrick CPQ) is a single tool where your organization can build quotes, create proposals, bill customers, process payments, and complete revenue recognition.

Payment Solutions 48

Payment Solutions Payment Services Sales Payment Methods 48

Sales Hacker

MAY 9, 2019

This is what the person would be paid annually and it has two elements; a base salary and a sales incentive held against sales, also known as variable pay. It ties payment to the achievement of specific objectives that have been pre-determined and communicated to the employees that are on the incentive plan. Denver based AE.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Casey Accidental

NOVEMBER 28, 2023

Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale. And you start being able to acquire more of them in a scalable way i.e. an acquisition loop. In fact, they complain more, because they like the product enough to care.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

OpenView Labs

JULY 2, 2020

About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. In a nutshell, look at how much revenue you want to earn from each customer and the methods you want to use to attract your customer to build a better pricing strategy. Interesting data compiled by Ibbaka.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. Say, your customer acquisition efforts are starting to pay off, and you need to keep an eye on your Customer Acquisition Cost (CAC).

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

Chart Mogul

DECEMBER 20, 2019

See reviews for 2018 , 2017 , and 2016.). After enabling our customers to bring in data from the App Store, the Google Play integration completed our mobile analytics suite and allowed customers running mobile apps to get a complete picture of their business. The ChartMogul 2017 year in review. Q2 (April-June).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Sales Hacker

AUGUST 4, 2023

We’ve been getting a ton of question since we announced the acquisition so this week we’re going to have Max Altschuler break down the whole story. I was the eighth hire and the first person focused exclusively on scaling the sales side of the business. Buckle up, it’s a pretty wild journey. Thanks for reading The GTM Newsletter!

Scale 82

Scale Sales Hiring Sales Payments 82

Outseta

JANUARY 10, 2020

Forte fees are payment processing expenses that have grown significantly over 2018 as we’ve processed more subscription payments. 2017 2018 2019 Total. I joined a number of online communities that are rich in SaaS founders. Our biggest expense, consulting services, is the salary we pay James for design work.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

Chart Mogul

DECEMBER 20, 2019

See reviews for 2018 , 2017 , and 2016.). After enabling our customers to bring in data from the App Store, the Google Play integration completed our mobile analytics suite and allowed customers running mobile apps to get a complete picture of their business. For us at ChartMogul, it is also a tradition. Q2 (April-June).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

User Pilot

JULY 23, 2020

If “marketing” is only a matter of new customer acquisition for you, then you’re missing the point of being in SaaS. According to Mixpanel research from 2017, the cross-sectoral average rate was 20%. in a single month by sending personalized welcome videos to new users. Getting them past the payment hurdle. More Value.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. A: We focus on customer health scores, which typically include several metrics, such as customer satisfaction, NPS, product adoption and usage, support tickets, customer engagement, relationship status, billing/payments, etc. Let’s hear what they each had to say. .

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Outseta

JANUARY 9, 2019

2017 2018 Total. building Outseta - roughly $8,000 in 2017 and $24,000 in 2018. The majority of our expenses in 2017 were related to software and development infrastructure required to build the product. Forte fees represent payment processing costs associated with one of the payment gateways we support, Forte Payment systems.

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

OPEXEngine

SEPTEMBER 28, 2021

By turning its $193 million loss in earnings before interest, taxes, depreciation, and amortization (EBITDA) in 2017 into a positive $233 million in what it called community-adjusted EBITDA, it erased its leverage problem without having to make any changes to its planned bond offering. So, add those back in,” Holmes said.

Payment Methods 52

Payment Methods SaaS Payments Payments Payment Services 52

ProfitWell

MARCH 4, 2020

Podium rolls out payments to amp up customer interactivity. Podium , a Utah-based SaaS company focused on small business customer interactions, added payments technology to its product suite this week—ultimately allowing its users (the companies leveraging its software) to collect payments. This growth is insane.

Payment Services 52

Payment Services SaaS Payments Merchant Services Payments 52

ProfitWell

NOVEMBER 26, 2019

Operationally speaking, this could range from offering a new service for mobile readers, creating new pricing models, or offering new payment methods.". It’s been profitable since 2017, bringing in $100 million in annual recurring revenue. The Prophet for Habit-Forming Technology. Sribd Co-Founder and CEO Trip Adler.

Payment Services 40

Payment Services Payments Payment Methods Payment Features 40

SmartKarrot

APRIL 13, 2020

This is increasing the spending as more and more features are being offered, through acquisitions or expansion. billion in 2017. Cisco’s growth is often referred to as the ‘growth by acquisition’. It records an average of 32 payment transactions per active account. Customer Support. billion by 2022.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

JANUARY 18, 2022

Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. Visual Website Optimiser (VWO). Found by Prabhu Ramachandran, Yogendra Babu, Rajavel Subramanian, and Krishnamoorthi Rangasamy in 2017, Facilio Inc is another popular SaaS startup.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

Incredo

NOVEMBER 1, 2019

8 Smart tactics for your SaaS customer acquisition strategy. Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. The same goes for the website, customer support, and user onboarding. SaaS Sales Strategy. SaaS Pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Intercom, Inc.

NOVEMBER 25, 2021

In 2017, he wrote Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media about how companies interact successfully with customers on social media, and now he’s back with his new book, The Experience Maker, How to Create Remarkable Experiences That Your Customers Can’t Wait to Share. We’re awesome.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SaaStock

MARCH 20, 2019

Their products include POS, hardware, software, and payment processing with a large number of additional options provided by their great ecosystem of partners. SEMrush is an online visibility management and content marketing SaaS platform that helps businesses get measurable results from online marketing. Founded: 2017.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Casey Accidental

DECEMBER 11, 2023

Acquisition, retention, and monetization potential of your first product is another reason B2B tends to expand earlier. And if the market is growing fast, market growth can frequently drive enough company growth on its own, like, say, Shopify with ecommerce. Why does B2B require suite expansion?

Payments 113

Payments Scale Payment Solutions Technical Review 113

SaaStr

AUGUST 26, 2022

What’s their acquisition channel? They’ve architected the way they do payments differently in Europe. Attendee 9: What would be your advice on finding a mentor on a personal level and for management, and what are things that we should be careful about when finding a mentor? What’s their NRR? What’s that?

Sales Hiring 246

Sales Hiring Scale Sales Recruiting Scaling 246

SaaStock

MARCH 20, 2019

Their products include POS, hardware, software, and payment processing with a large number of additional options provided by their great ecosystem of partners. SEMrush is an online visibility management and content marketing SaaS platform that helps businesses get measurable results from online marketing. Founded: 2017.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. What does Dave believe is crucial to achieve in these in person meetings? How does the selection for who receives the book look?

Sales Hiring 168

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 168

FastSpring

APRIL 30, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support. Podcast Full Interview: Audio Listen online or find it on more podcast services. Jump to video. So, you know.

Subscription 158

Subscription Payment Features Payments Payment Solutions 158