Intercom, Inc.

MARCH 22, 2018

Upon joining that team, I led online marketing and user acquisition growth for about a year. Another learning was that we almost tried to over-engineer the solution to how we acquired supply. Thumbtack used a much more simple but still scalable solution. Brian: I don’t think there’s a perfect, prescriptive solution.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

FastSpring

MAY 14, 2019

It wasn’t long ago that buying a new piece of software involved a trip to your local brick and mortar software retailer. Any updates to the software meant that you’d repeat the entire buying process (including the trip to the store) all over again. And that was it. The application you got out of the box was the final product.

Payment Features 102

Payment Features Payment Methods Subscription Payment Services 102

InsightSquared

NOVEMBER 16, 2017

Where before sales ops leaders had to go outside of Salesforce to find optimal solutions, Salesforce is working very hard to compete and ensure its users never have to leave their Salesforce page, which in turn intends to increase efficiency. Quip encourages users to keep vital deal information right within your system.

Payment Solutions 48

Payment Solutions Payment Services Sales Payment Methods 48

User Pilot

JULY 23, 2020

If “marketing” is only a matter of new customer acquisition for you, then you’re missing the point of being in SaaS. According to Mixpanel research from 2017, the cross-sectoral average rate was 20%. Contextual in-app tooltips , that show users how particular functions work. Day 1 Retention. Week 1 Retention. Month 1 Retention.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

Software Platform Consulting

MAY 14, 2019

Last week I wrote a post about Fleetcor’s acquisition of Nvoicepay. The acquisition represented an opportunity to learn more about the economics of B2B payments. The acquisition also prompted me to review Bottomline’s financial reports. Bottomline owns Paymode-X, the largest B2B payment network in the US.

Payment Solutions 40

Payment Solutions Payments Payment Services Technical Review 40

OpenView Labs

JULY 2, 2020

About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. How to Screw Up Your Software Pricing and Packaging Completely. Interesting data compiled by Ibbaka.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Sales Hacker

MAY 9, 2019

It ties payment to the achievement of specific objectives that have been pre-determined and communicated to the employees that are on the incentive plan. Just to paint a picture for you, look at the range of salaries for an AE as of Mid 2017: Atlanta based AE. Monthly vs. Quarterly Commission Payments. Payment Timing.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. JMI Equity is a growth equity firm focused on investing in leading software companies. Once customers are live, we want to ensure they are getting the most value out of the solution. Let’s hear what they each had to say. . ChurnZero raised a $2.5

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Outseta

JANUARY 10, 2020

Expenses It’s cheaper than ever before to build software—3 years into building Outseta, we’ve spent $66,326 on the business. Forte fees are payment processing expenses that have grown significantly over 2018 as we’ve processed more subscription payments. 2017 2018 2019 Total. 2017 2018 2019 Total.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

ProfitWell

MARCH 4, 2020

Podium rolls out payments to amp up customer interactivity. Podium , a Utah-based SaaS company focused on small business customer interactions, added payments technology to its product suite this week—ultimately allowing its users (the companies leveraging its software) to collect payments. This growth is insane.

Payment Services 52

Payment Services SaaS Payments Merchant Services Payments 52

Chart Mogul

DECEMBER 20, 2019

See reviews for 2018 , 2017 , and 2016.). After enabling our customers to bring in data from the App Store, the Google Play integration completed our mobile analytics suite and allowed customers running mobile apps to get a complete picture of their business. The ChartMogul 2017 year in review. Q4 (October-December).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

See reviews for 2018 , 2017 , and 2016.). After enabling our customers to bring in data from the App Store, the Google Play integration completed our mobile analytics suite and allowed customers running mobile apps to get a complete picture of their business. For us at ChartMogul, it is also a tradition. Q4 (October-December).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Outseta

JANUARY 9, 2019

2017 2018 Total. building Outseta - roughly $8,000 in 2017 and $24,000 in 2018. The majority of our expenses in 2017 were related to software and development infrastructure required to build the product. 2017 was spent entirely focused on delivering our MVP. To date we’ve spent $32,179.72

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

OPEXEngine

SEPTEMBER 28, 2021

By turning its $193 million loss in earnings before interest, taxes, depreciation, and amortization (EBITDA) in 2017 into a positive $233 million in what it called community-adjusted EBITDA, it erased its leverage problem without having to make any changes to its planned bond offering. Look at that and not EBITDA,” he said.

Payment Methods 52

Payment Methods SaaS Payments Payments Payment Services 52

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. And the result is visible!

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. Found in 2015 by Vijay Yalamanchili, Keka, Keka is an HR and payroll management software designed for modern organizations. The word Keka is a slang word in Telugu (founder’s native language) that translates to Perfect – how the software is. IBSFintech.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

SaaStock

MARCH 20, 2019

Forter offers a real-time and completely automated fraud prevention solution for enterprise e-commerce businesses. Recorded Future is a leading universal threat intelligence solution that arms enterprises’ security teams with all the tools they need. In developing their solution, Affectiva has analyzed more than 7.5

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Incredo

NOVEMBER 1, 2019

8 Smart tactics for your SaaS customer acquisition strategy. In order for this model to work, both your product and your customer acquisition strategy need to be absolutely frictionless. Thanks to the higher priced products, SaaS startups that choose the transactional model have more money to spend on customer acquisition.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

AUGUST 26, 2022

What’s their acquisition channel? These are categories of software that have existed for 30 or 40 years for a reason. You can mock Salesforce or Oracle or Workday, but these are endemic issues that will always need heavy software. Then a lot of folks will say, “Well, great, another video app.

Sales Hiring 246

Sales Hiring Scale Sales Recruiting Scaling 246

Casey Accidental

DECEMBER 11, 2023

When To Invest in New Products If you want to be proactive in thinking about when you should invest in building new products vs. diagnosing a growth problem and determining new product development requiring years of effort to be the solution, how do you do that? Why does B2B require suite expansion?

Payments 113

Payments Scale Payment Solutions Technical Review 113

Intercom, Inc.

NOVEMBER 25, 2021

In 2017, he wrote Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media about how companies interact successfully with customers on social media, and now he’s back with his new book, The Experience Maker, How to Create Remarkable Experiences That Your Customers Can’t Wait to Share.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SaaStock

MARCH 20, 2019

Forter offers a real-time and completely automated fraud prevention solution for enterprise e-commerce businesses. Recorded Future is a leading universal threat intelligence solution that arms enterprises’ security teams with all the tools they need. In developing their solution, Affectiva has analyzed more than 7.5

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. Here’s what Elisa talks about: How to win Talentshare when the system is stacked against you. Who decides this?

Sales Hiring 168

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 168

FastSpring

APRIL 30, 2024

If you’re selling your software, plugin, add-on, or other digital product for a one-time fee, you’re likely thinking about switching to a recurring subscription model. Are you looking for a merchant of record that will help you grow your subscription software business? We often see this in the software universe.

Payment Features 158

Payment Features Subscription Payments Payment Solutions 158