Intercom, Inc.

AUGUST 6, 2019

Our engineering focused event, Building Intercom, at Vicar Street in Dublin, Ireland, November 2017. Interviewing. Getting involved in interviewing candidates is perhaps the most obvious and direct way a product engineer can help out with hiring. It’s important that engineers are given the support to feel comfortable doing this.

Software Review 166

Software Review Engineering Technical Review Interviewing 166

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). The question now is, how big should CS organizations be, and what’s the best way to staff and scale its success?

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. From our initial effort in late 2017, some problems we set out to solve for each stakeholder were: Marketing: Understand who our customers are, so we can effectively reach them. We wanted to ensure we were, in fact, revealing different needs.

Business 184

Business B2C Scale Headcount 184

Sales Hacker

JANUARY 23, 2018

Before we get into our 2017 recap and 2018 road map, I wanted to provide some quick background on how Sales Hacker came to be. Fast Forward to 2017: Building a Real Foundation for the Future Of Sales Hacker. 2017 was the real turning point for our business. This would prove to be crucial for our 2017 growth.

Sales Recruiting 108

Sales Recruiting Scale Sales Hiring Sales 108

Intercom, Inc.

JULY 17, 2021

Marianne joined us in 2017 as a Sales Development Representative. I interviewed at a lot of SaaS places and at Intercom, I could tell that people were smart, funny, and quirky in the best ways. . “I Meet Marianne Quiray, Mid-Market Account Executive at our San Francisco office.

Underperforming Technical Team 138

Underperforming Technical Team Interviewing Sales SaaS 138

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

APRIL 5, 2018

As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. What follows is a lightly edited transcript of the interview. This is part of an ongoing series of interviews about unlocking the potential of growth. PR is an underused growth tactic.

Underperforming Technical Team 223

Underperforming Technical Team Retention Engineering Metrics 223

Intercom, Inc.

SEPTEMBER 30, 2021

In 2017, she started working as a product lead at the Chan Zuckerberg Initiative, building their infectious disease program and IDseq, an open-source online platform to spot movement of diseases across borders, the emergence of new illnesses, or the spread of drug-resistant strains. Interview with Little Otter CEO Rebecca Egger.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Sales Hacker

APRIL 30, 2020

Do have an onboarding program built before interviewing. Do write a job description before interviewing. Data from Work Institute’s 2017 Retention Report estimates that replacing a worker can cost as much as 33% of that worker’s annual salary. It will help the new salesperson have a smooth start.

Sales Hiring 120

Sales Hiring Sales Recruiting Sales Underperforming Technical Team 120

Sales Hacker

DECEMBER 9, 2019

Which is why I dedicated 5 years to interviewing top sales professionals and researching 50 books on business, behavior change, and selling. My “method” would be to interview the top salespeople and business minds I could find with the hope of accelerating the learning curve that most of us experience in selling. You’re not alone!

B2B 113

B2B Scale Sales Interviewing 113

Intercom, Inc.

JANUARY 14, 2019

In addition to covering the underlying principles for writing anything well, the book includes in-depth advice for many specific fields like business, sports and interviews to reflect the changing way in which we communicate.

Technical Review 150

Technical Review Marketing Advertising Entertainment 150

SaaStr

APRIL 7, 2022

2017: $30m rev. Any one employee, and you’re required to have at least three interviews, can say no and there’s no exceptions asked. We will do four and a half times what we did last year and be able to be a half a billion dollar AI company in about 18 months. UIPath History. 2005: Started as a tech outsourcing company.

Sales Hiring 274

Sales Hiring Scale Sales Recruiting Outsourcing Services 274

FastSpring

FEBRUARY 22, 2019

A: There were several things that inspired me to join FastSpring in 2017. From my initial interview with our CEO, Chris, it was clear that company culture would be a big focus. Q: What inspired you to join FastSpring? The executive team.

VP of Engineering 113

VP of Engineering Company Culture Headcount Scale 113

User Pilot

MAY 30, 2024

In 2011, he wrote the widely renowned book “The Lean Startup,” which was followed by another book in 2017 called, “The Startup Way.” Reflections on a movement : In an interview with Lenny Rachitsky , Eric shares the current state of the Lean methodology and addresses common misconceptions people have about it.

Innovation 105

Innovation Startup Government AI 105

Sales Hacker

DECEMBER 13, 2024

A $1B Acquisition with a Singular Leader for Both Sales and Customer Success In 2017, tech leader Vikas Bhambry found himself at a crossroads. In a brand new video series, TestBox’s James Kaikis interviews eight B2B SaaS leaders who are rewriting the traditional GTM playbook. 2 mistakes product managers should avoid.

Scale 109

Scale Sales Hiring Acquisition Customer Success 109

Intercom, Inc.

SEPTEMBER 6, 2018

Around that time, quite by accident, I started telling every candidate that I interviewed a version of the story I just told you. At every interview where he’s trying to hire someone – same story. Of the first few people I hired, not a single one lasted more than 2 months and one didn’t even last 2 weeks. Of course it is.

Construction 151

Construction Startup Interviewing Scaling 151

SaaStr

SEPTEMBER 26, 2019

Gaetan Gachet : I think we stopped doing that maybe six months ago, but we still have engineers who interview sales people, sales candidate. We interview on values during our recruiting process. Series A, early 2015 $18 million and Series B, early 2017. And how do you pierce through the ability to interview there?

Scale 146

Scale Sales Hiring Sales Recruiting Technical Advisors 146

User Pilot

SEPTEMBER 16, 2024

Conduct market research using surveys, behavioral data, interviews, and industry analysis to identify new growth opportunities. But, in 2017, it recognized the potential in international markets like Europe and Asia. Let’s review the essential steps to build an effective market development growth strategy.

Development 105

Development Strategy Marketing Technical Review 105

Intercom, Inc.

MARCH 22, 2018

This is part of an ongoing series of interviews about unlocking the potential of growth. I was able to actually spot that during my interview process. I initially reported into our head of marketing, but I made sure through the interview process that the head of engineering and the head of product were bought into the concept.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Sales Hacker

JANUARY 8, 2019

For instance, according to the writer’s calculations in the Bloomberg article, males from 25 to 34 had the largest decrease in workforce participation rates from 2017 to 2018 of any group tracked. Lea Woodford, CEO of SmartFem Media Group , once told me, “If you are in sales, you are an entrepreneur” during an interview.

Sales Hiring 91

Sales Hiring Sales AI Search Interviewing 91

SaaStr

JUNE 25, 2019

In fact, in this office where we’ve experienced this great growth of going from five people to 110 on the engineering and design side, we didn’t lose our first person until 2017. I was in the interview process with all of them, I was in the hiring process, I was in the closing process, all of that.

Engineering 184

Engineering Part-Time VPE Sales Hiring Scale 184

SaaStr

JULY 16, 2019

Vista Equity Partners invested in Zapproved in 2017. From 2014 to 2017, we actually spent time just getting traction, building out that product line and getting traction on the expanded product line. Hear perspectives from both the investor and founder as the company scaled. Want to see more content like this? That was definitely.

Scale 149

Scale Product Marketing Scaling Marketing 149

Natalia Luneva

APRIL 30, 2021

To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? . Your online community may become your first destination for interviewing company representatives, turning those answers into articles, and improving your organic rankings. #2

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStr

JUNE 12, 2020

This interview was recorded in February 2020. Below, we’ve shared the transcript of Jason’s interview with Wade. I think you were at SaaStr like 2016 or 2017 or something. Although Zapier is based in Sunnyvale, California, it employs a workforce of 250 employees located around the United States and in 23 other countries.

Cloud 227

Cloud Engineering Sales Recruiting Scale 227

Sales Enablement, SaaS and Growth

JULY 30, 2017

At the beginning of 2017 we made a bunch of significant changes - these impacted everything from our sales motion to compensation structure to product line. I interviewed several sales reps and scoured previous training feedback to gain a deeper insight into what sales reps felt was valuable about training. Back to the programme.

Sales Enablement 100

Sales Enablement Scale Sales Underperforming Technical Team 100

SaaStr

JUNE 3, 2020

And I had the privilege of interviewing Zoom founder, Eric Yuan, also their CEO, at our G2 REACH conference last year. It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2. FULL TRANSCRIPT BELOW.

Software Review 254

Software Review Scale Technical Review SaaS 254

Sales Hacker

NOVEMBER 3, 2020

Our 2020 Community Leaders went through an extensive application and interview process, which means we are confident in their ability to provide members with the best advice possible. Melissa is a huge advocate for women in not only sales but also IT, sitting on the executive council for CompTIA’s advancing women in IT in 2017.

Scale 128

Scale Sales Recruiting Sales Hiring Sales 128

Neil Patel

AUGUST 25, 2020

In 2017, PPC advertisers invested over $10 billion dollars. . This is your chance to interview them just as much as it’s their chance to interview you. If you stacked that many $100 dollar bills on top of each other, you’d have a nearly seven-mile tall tower of money. So, that’s a TON of money. Source: Statistica.

Sales Hiring 133

Sales Hiring Social Media B2C Mobile 133

Intercom, Inc.

FEBRUARY 1, 2018

Below is a lightly edited transcript of our interview. This is the second in a series of interviews over the next couple months about unlocking the potential of growth. It’s what we spent most of 2017 building out. In 2018, we’re going to focus on the more typical demand gen functions.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Buffer Resources

JUNE 22, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices and advice for other creators. ” The thing is, many creators started around that time and are now pretty big on YouTube (like Jay Clouse in 2017 and even popular creator Mr Beast ).

Social Media 119

Social Media Payments Payment Methods Technical Review 119

Chart Mogul

JUNE 25, 2020

For example, a journalist might interview you or write about your product updates or funding rounds. I’d love to set up an interview for (name of the podcast). SaaS landing pages in 2017: Our analysis of 100+ top businesses. PR helps your business get mentioned in the media. The benefits of PR.

SaaS 101

SaaS Business Construction Content Marketing 101

OpenView Labs

MARCH 23, 2021

With over half a million copies sold since its release in March of 2017, the book has been translated into 20 languages and is now its own business. Trier recalled an interview scenario in which she was one of several people interviewing a Black woman for an opening on the team.

Interviewing 97

Interviewing Leadership Compensation Engineering 97

Andreessen Horowitz

NOVEMBER 14, 2023

ABOUT MY FIRST 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So I had this idea for Mercury in 2013, but it didn’t start until 2017. Immad Akhund: Sure.

Sales Hiring 93

Sales Hiring Banking Scale Pricing 93

Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

Mobile 62

Mobile Retention Benchmarks Underperforming Technical Team 62

Intercom, Inc.

JULY 25, 2018

— Daryl Ginn (@darylginn) February 27, 2017. Not learning how to interview managers or how to value management experience. When you start adding more and more features and begin to lose track of what you were building in the first place. pic.twitter.com/ciKsywxkXV. Your early hires need to be aligned with your shared vision.

Scaling 152

Scaling Startup Headcount Engineering 152

Sales Enablement, SaaS and Growth

OCTOBER 16, 2017

Secondly, and it’s important to recognise, it’s probable a group of underperforming sales reps will have a higher attrition rate than other cohorts - they may be interviewing elsewhere or on a performance improvement plan (PIP). Does the sales rep (or reps) have it within them to get better?

Sales Enablement 100

Sales Enablement Sales Recruiting Scale Sales 100

OpenView Labs

MARCH 10, 2019

After a ton of qualitative customer interviews, it was clear that our target market was true small businesses under 50 employees. Collect survey data or conduct some interviews to understand value. We officially announced Skill IQ, the first member of the Pluralsight IQ family, in August 2017 at Pluralsight LIVE.

Scale 64

Scale Acquisition B2C Interviewing 64