FastSpring

MAY 14, 2019

Here’s how your company can benefit from switching from a perpetual license to a subscription plan. Reason #1: Subscriptions support product innovation. Switching to a subscription plan doesn’t mean your company gets to neglect customer acquisition. Reason #2: Subscriptions increase the accessibility of your software.

Payment Features 102

Payment Features Payment Methods Subscription Payment Services 102

Clouded Judgement

AUGUST 16, 2024

One of the clearest examples of how lopsided the services-to-software dynamic can be is from Mulesoft’s S1 filing in 2017. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). At the time, Mulesoft estimated their market opportunity at $29 billion.

Outsourcing Services 274

Outsourcing Services Cloud Software Outsourced Development 274

Chart Mogul

APRIL 25, 2019

Ever wonder how retention affects cash flow? We took a peek at how our own subscription model and cash flow is affected by the compounding nature of SaaS. What this shows is that in 2018, the biggest chunk of cash received (in yellow) came from customers who signed up in 2017. Advanced Subscription Analytics for Recurly.

Subscription 90

Subscription Payment Features Retention Startup 90

User Pilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Effective retention takes more than just using your intuition to determine what will keep customers satisfied. Customer retention analytics identify rates and sources of churn among your customer segments. What is customer retention analytics?

Retention 98

Retention Technical Review Software Review Churn 98

OPEXEngine

SEPTEMBER 22, 2020

Net dollar retention is the most important metric in SaaS. We find that companies with great net dollar retention (100%+) grow quickly and are more cash efficient than those with mediocre or poor net dollar retention. We have a history of attracting customers that increase the size of their subscriptions with us over time.”.

Retention 59

Retention SMB Social Media Subscription 59

Intercom, Inc.

MAY 10, 2018

Those working in growth and retention must continually seek “fresh powder.”. Those early experiments you’re talking about happened during a time when they knew that storing and syncing files had very high retention. The interesting early story there is that they had amazing retention but not a lot of top-line growth.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Chart Mogul

MARCH 6, 2018

Spotify's recent F-1 filing is packed full of metrics and insights into both consumer subscriptions and the streaming music industry. Spotify’s filing gives us a rare look into the metrics of a large-scale consumer subscription business. Perhaps Spotify isn’t bothered by this, given that the retention is higher?

Metrics 75

Metrics Payments EKS (Elastic Kubernetes Service) SaaS Payments 75

Chart Mogul

OCTOBER 12, 2017

After several recent high-profile Mac apps pivoted to a subscription model, users are left feeling cheated. Developer MacPaw is planning to solve that, with Setapp - the first all-you-can-eat subscription service for Mac apps. As a business we had a huge demand to move into subscriptions.”. The pitchforks are out.

Subscription 75

Subscription Payment Features Underperforming Technical Team Software Review 75

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. For example, our leadership team might decide to focus our company strategy on targeting the segments with the best revenue retention. We could no longer assume all our customers had uniform needs and could be reached the same way.

Business 184

Business B2C Scale Headcount 184

Chart Mogul

FEBRUARY 5, 2018

In 2016, Apple rolled out expanded support for the subscription model in iOS apps — suggesting that subscriptions were the future for publishers on the App Store. Over 18 months have passed since this announcement, and native support for subscriptions on iOS is fully rolled out and available to app publishers.

Payment Methods 60

Payment Methods Payment Solutions Subscription Payment Features 60

Neil Patel

DECEMBER 8, 2020

In 2017, Facebook launched its answer to the burgeoning streaming video market: Facebook Watch. They can also set a price and collect payment easily. Fan Subscriptions. Audience Engagement and Retention. To dig even deeper into each video, Facebook shows your viewer retention through the entire length of the video.

Payments 129

Payments Payment Methods Mobile Engagement 129

Navint

JUNE 25, 2019

Jeff Wissink shares what Navint has found to be the secret to establishing value-based subscription pricing, and it may surprise you. Whenever we work with clients on their recurring revenue businesses, the topic of subscription pricing inevitability comes up. A Streaming Service Story of Subscription Pricing.

Subscription 45

Subscription Payment Features Pricing SaaS Payments 45

SaaSX

FEBRUARY 11, 2020

It could be argued that the biggest technological advance the 2010s brought was the rise of cloud computing and cloud-based subscription services. Product-led growth (PLG) is a business methodology in which user acquisition, expansion, conversion, and retention are all driven primarily by the product itself. Product-led.

Trends 120

Trends Artificial Intelligence SaaS Mobile 120

ProfitWell

OCTOBER 7, 2019

Today on Recur Now, the astronomical findings of Zuora’s Subscription Economy Index are released. We’re also talking subscription sports with a pricing expert, and highlighting a former Netflix culture-building badass. Your top subscription news. I said in 2017, this was the most overvalued company in the world.

Subscription 49

Subscription Payment Features Payments Payment Services 49

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. We certainly look at retention and net retention, though many of our companies have very few renewal cycles to evaluate at the time we invest. We also track metrics like gross and net retention, renewal rates, time to value, customer whitespace, etc.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

ChurnZero

SEPTEMBER 23, 2022

Searches for customer retention peaked in early 2022. . Between 2017 and 2022, the venture capital & principal trading market in the US grew at an annualized rate of more than 11%. That’s why customer education is at the core of preventing subscription churn. The pandemic.

Education 98

Education Customer Success Venture Capital Churn 98

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. And account management, which is basically around for retention and also upsell of different products. So if you look at the August 2017 column, they have quite a few numbers here. Transcript.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

ProfitWell

JANUARY 15, 2020

We also take a look inside subscription education. Your top subscription news. Subscription schooling. million in three years, and we have high hopes for the future of this subscription education. And that’s a wrap for your January 15 subscription news. Today, we take it back to school—product school.

Government 61

Government Education Subscription Payment Features 61

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Level Up Your Customer Success Organization.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

OpenView Labs

JULY 2, 2020

B2B and B2C SaaS and Subscription Report. Updated weekly to show the impact of COVID-19, this resource from ProfitWell includes data from their subscription companies. Learn how raising prices can actually result in more profitable customers and higher retention rates. Interesting data compiled by Ibbaka.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Chart Mogul

DECEMBER 20, 2023

Here are the highlights that stick out for me when looking back on 2023, the best year* yet for ChartMogul. *Of course…we do say that every year, as you can see in our 2022 , 2021 , 2020 , 2019 , 2018 , 2017 , and 2016 posts. Launching ChartMogul CRM On April 4th, after months of stealth work, we launched ChartMogul CRM into the world.

Scale 52

Scale Subscription Payment Features Benchmarks 52

OpenView Labs

MARCH 4, 2021

For their first five years in business, HubSpot offered three subscription packages ranging in price from $3,000 to $18,000 per year. Net revenue retention was near 70%, a far cry from the 100%+ that most SaaS companies aim to achieve. In subscription SaaS businesses, the annual contract renewal is fraught with anxiety.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

ProfitWell

MARCH 6, 2020

Listen wherever you get podcasts: Your top subscription news. When Autodesk set the goal of moving to a subscription-based business, company leadership knew change was necessary because the company as a whole would be engaging with customers differently.". Solid customer onboarding drives higher retention, willingness to pay.

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

ChurnZero

AUGUST 25, 2020

Don’t just limit yourself to searching hashtags like #CustomerSuccess and #retention. H e subsequently served as SVP/GM of the SteelBrick business unit until May 2017 when he left to refocus on entrepreneurial adventures. Twitter can be a goldmine for discovering the latest Customer Success trends and strategies.

Scale 69

Scale Technical Review Venture Capital Software Review 69

Baremetrics

JULY 29, 2021

Yet, it is one of the most underrated customer retention tactics. During the 2017 last holiday season. From customer segmentation , to gaining deeper insights into your target customers , forecasting into the future, and using automated (when necessary of course) tools to recover failed payments , Baremetrics has you covered.

Payment Methods 104

Payment Methods Payment Solutions Payments SaaS Payments 104

Chart Mogul

OCTOBER 18, 2019

Improve your ARPA and your retention and your LTV (and ultimately the bottom line) will follow. In line with the main theme of the conference (and this article), Nick shared the 2 pillars of ChartMogul’s strategy: Improving retention to maximize the value of each relationship. A photo journal of SaaStock 2017.

Scale 71

Scale SaaS Automotive AWS 71

ProfitWell

JUNE 12, 2019

Customers have more choices now than ever before, especially in the SaaS and subscription markets. And the divide is continuing to grow—where in 2014, there was a 21% lift for companies using a value metric, in 2017 it increased to 32.112%. Force annual subscriptions. The MarTech 5000 via Chief Martech. So how do you do it?

Pricing 45

Pricing Subscription Payment Features Acquisition 45

ProfitWell

JANUARY 6, 2020

If you don’t have product-market fit, you could be advertising to the wrong buyer personas and attracting the wrong buyers, leading to higher churn and poor retention. He said by 2017, the team had reached 14 people. Over the next few paragraphs, I’ll unpack churn rate, average subscription length, and customer lifetime value.

Product Marketing 52

Product Marketing Underperforming Technical Team Marketing Advertising 52

Chart Mogul

OCTOBER 18, 2019

Improve your ARPA and your retention and your LTV (and ultimately the bottom line) will follow. In line with the main theme of the conference (and this article), Nick shared the 2 pillars of ChartMogul’s strategy: Improving retention to maximize the value of each relationship. A photo journal of SaaStock 2017.

Scale 52

Scale SaaS Automotive AWS 52

OpenView Labs

SEPTEMBER 23, 2019

The metrics we’ve included in our framework include: ARR Growth: Change in annual recurring revenue between two periods (i.e. at the end of 2018 vs. 2017). CAC Payback: Months of subscription gross margin to recover the fully loaded cost of acquiring a customer. Logo Retention: Annual logo retention seen in cohorts.

Benchmarks 40

Benchmarks Data SaaS Scale 40

Chart Mogul

SEPTEMBER 15, 2023

Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger. That is SaaS subscription revenue and the corresponding deferred revenue balance. That is SaaS subscription revenue and the corresponding deferred revenue balance.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Outseta

OCTOBER 15, 2018

in debt from Accel-KKR in November 2017 Wistia, a Cambridge, MA based video hosting company, made waves throughout the SaaS world this July when they formally announced that they had taken on $17.3M in debt from Accel-KKR in November 2017, an enormously difficult decision that has since been generally and rightly lauded in tech circles. “We

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

In the 2017 Index: The Mobile Consumer , App Annie predicted that time spent on mobile apps will hit 3.5 If you’re promoting a subscription, you could offer a 7 day free trial period to new users so they have the opportunity to learn the value of your product for themselves. trillion hours by 2021.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

TriTuns

MARCH 20, 2019

We’re moving more and more to being outcome driven and not just product and technology driven and we’re shifting from the idea of ownership for products and services to usership and subscriptions. We are seeing this more and more in both the business and consumer worlds. Clarity – of what happens when a prospect becomes a customer.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

We’re moving more and more to being outcome driven and not just product and technology driven and we’re shifting from the idea of ownership for products and services to usership and subscriptions. We are seeing this more and more in both the business and consumer worlds. Clarity – of what happens when a prospect becomes a customer.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

We’re moving more and more to being outcome driven and not just product and technology driven and we’re shifting from the idea of ownership for products and services to usership and subscriptions. We are seeing this more and more in both the business and consumer worlds. Clarity – of what happens when a prospect becomes a customer.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

Unbounce

NOVEMBER 27, 2023

CRO tactics that stand out: Simple and clear navigation Images in the product hierarchy for enhanced wayfinding Streamlined product description pages HelloFresh Image courtesy of HelloFresh HelloFresh is a meal kit subscription service that aims to “take the stress out of mealtime.”

Payment Methods 59

Payment Methods AI Search Technical Review Payments 59