SaaStr

APRIL 6, 2021

Growth fueled by the addition of transactional revenue, not SaaS revenues. Olo’s explosive growth in the past 24 months prior to IPO wasn’t fueled so much by its SaaS revenue, but by transaction revenue as part of orders. As last as 2018, 93% of Olo’s revenue was pure SaaS. Billion valuation today.

Merchant Services 249

Merchant Services SaaS Payments Payments Payment Services 249

SaaStr

MARCH 19, 2021

Shopify, since last year, has nearly tripled in market cap driven by the rise of e-commerce, but also the digital payments and the QR code system they provide for contactless payments. We’re bringing S-M-B back with SaaS. Fintech and crypto players are changing financial services forever.

Cloud 285

Cloud Scale Payment Methods Payment Solutions 285

SaaStr

APRIL 30, 2022

So the first question is what made SaaS so successful. If you kind of that question, thinking about the stakeholders and the decisions and companies of using SaaS products, there’s kind of three types. Customers love SaaS products and tools because it simply works. Why do developers love SaaS products? Why is that?

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

SaaStr

NOVEMBER 3, 2023

Toast is the latest SaaS leader to get much more efficient in the past 12-18 months, along with monday.com, HubSpot, MongoDB, and many others. Jonathan joined Toast as the SVP of Sales in 2017. Toast is a vertical software embedded payments solution for restaurants in the U.S. Just six years later, he’s the CRO of the company.

Payment Methods 272

Payment Methods Acquisition Scale Payments 272

FastSpring

MARCH 6, 2019

One challenge many online merchants face after they’ve finished developing their product is figuring out how to easily accept payments on their online store. But navigating the complex world of online payments for the first time is challenging work. shop confidently knowing that their bank and payment card information is encrypted.

Payment Methods 74

Payment Methods Payment Services Merchant Services SaaS Payments 74

OpenView Labs

JULY 2, 2020

Pricing is a SaaS company’s most efficient profit lever, but it’s also one of the easiest things to screw up. Nailing your SaaS pricing strategy requires more than just picking the optimal price and forgetting about it. It includes the latest and greatest SaaS pricing resources, as well as some timeless staples.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Chart Mogul

DECEMBER 19, 2017

Here's a summary of what we shipped, published and achieved in 2017, in case you missed something! We kicked off 2017 by announcing our integration with GoCardless. On our blog we also explored the topic of moving up market in SaaS and how businesses might tackle this without losing their soul. Read more here.

Payments 58

Payments SaaS Payments Payment Solutions Scale 58

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. The structure of a strong SaaS financial model should be wholly modular. A Modular Financial Model.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

yoursales

JANUARY 28, 2022

When it comes to sales technology quite often sales tech isn't picked based on what YOU need, but based on what your network have been using for their sales process. What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. You’ll get lots of content from us along with advice for your sales process. Which sales tools best support your sales process?

Scale 100

Scale Payment Methods Payment Solutions Outsourcing Services 100

yoursales

JANUARY 29, 2021

Which sales process works best with your customer experience journey and to generate your desired outcomes? Which sales tools best support your sales process? Which sales processes generate the outcomes you're after and which tools best assist you in doing so? Mimiran – More Leads and More Deals for SMB Services Business.

Scale 106

Scale Payment Methods Payment Solutions Sales Recruiting 106

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Which sales process works best with your customer experience journey? Which sales tools best support your sales process? Sales Tools for Professional Sales. What do we mean with "best"? Other CRMs.

Scale 103

Scale Payment Methods Payment Solutions Sales Recruiting 103

SaaStr

MAY 27, 2020

If you look at this graph, it simply plots out how many people filed in the weeks before 2016, 2017, 2018, 2019, 2020. They see it where SaaS companies might trade at 13 times, 15 times, 17 times trailing. So what can you expect for SaaS businesses next year? So let’s put 22 million into perspective.

Technical Review 275

Technical Review Payment Services Payment Methods Development Team Review 275

Buffer Resources

AUGUST 16, 2023

Our hosting costs include service providers like AWS, Cloudflare, MongoDb, Twitter, etc. Merchant Fees At Buffer, we rely on Stripe, Google, and Apple for our payment processing needs. Stripe payments make up 98.5 Stripe payments make up 98.5 Google and Apple payments make up 2.5%

Merchant Services 98

Merchant Services Payment Services Payment Features Payments 98

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Which sales process works best with your customer experience journey? Which sales tools best support your sales process? Sales Tools for Professional Sales. What do we mean with "best"? Other CRMs.

Scale 103

Scale Payment Methods Payment Solutions Sales Recruiting 103

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. You’ll get lots of content from us along with advice for your sales process. Which sales tools best support your sales process?

Scale 100

Scale Payment Methods Payment Solutions Sales Recruiting 100

ProfitWell

AUGUST 18, 2020

"This space, the subscription SaaS space, this is it. Today, we're spotlighting a badass woman in SaaS, Amy Konary. From her beginning in SaaS to how women can better advocate their accomplishments, Amy's sharing it at all. Listen wherever you get podcasts: Badass women in SaaS: Amy Konary. Amy's career in SaaS.

Payment Solutions 98

Payment Solutions SaaS Payments Payments B2B 98

Chart Mogul

JULY 24, 2018

Subscription businesses are experimenting with hybrid billing models, mixing recurring revenue with one-time payments. In SaaS specifically, the increased maturation of the market has led businesses to try and innovate and diversify revenue streams from customers. Infrastructure (SaaS + transaction costs). Example: Stackpath.

Payment Features 76

Payment Features Subscription Payment Solutions SaaS Payments 76

Outseta

NOVEMBER 8, 2017

By Geoff Roberts 7 min read You may have noticed that while we’ve kept a steady drumbeat of SaaS related content flowing, it’s been four months since we published our last Outseta company update. “ I’ve been thinking about building a very simple Saas product. This work represents busy work, not get-your-product-to-market work.

SaaS Payments 40

SaaS Payments Payment Solutions Payment Services Payment Methods 40

User Pilot

JULY 23, 2020

You’re signing up new users for your SaaS product every day. If “marketing” is only a matter of new customer acquisition for you, then you’re missing the point of being in SaaS. The overwhelming majority of SaaS business revenues come from renewals and upsells, as the diagram above shows. Congratulations! Say that again?!?

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

Chart Mogul

MARCH 6, 2018

In the SaaS world, businesses generally aim to drive higher ARPA through add-ons and paid upgrades as the product matures. year-over-year in Q4 2017). “Our Ad-Supported Service serves as a funnel, driving more than 60% of our total gross added Premium Subscribers since we began tracking this data in February 2014.”

Metrics 75

Metrics Payments EKS (Elastic Kubernetes Service) SaaS Payments 75

Sales Hacker

MAY 9, 2019

The Process for Creating a Sales Compensation Plan. Here’s an example of OTE levels for a SaaS business hiring salespeople in the Bay Area: Table 2. It ties payment to the achievement of specific objectives that have been pre-determined and communicated to the employees that are on the incentive plan. Denver based AE.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Outseta

JANUARY 10, 2020

While our regular company updates focus largely on product updates, this one is intended to pull back the curtain and provide some insight into how much it costs to build a modern SaaS business, how we’ve allocated equity amongst our team, and what we’ve done from a marketing perspective to grow our user base. 2017 2018 2019 Total.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

SaaStr

AUGUST 26, 2022

I just thought that if there was anybody left at the end of day two that had anything they wanted to talk about, scaling SaaS, fundraising, hiring, anything, and I could be helpful, we could do a little extra Q&A. Now there are 20 or 30 public SaaS companies we can learn from. But the downturn in SaaS, at best, is uneven.

Sales Hiring 246

Sales Hiring Scale Sales Recruiting Scaling 246

OPEXEngine

MAY 3, 2022

This SaaS metric is defined as the sum of Deferred Revenue and Backlog. Deferred Revenue for SaaS companies is the contractual obligation to deliver the SaaS product for the period invoiced. In this case, assume that our theoretical company closes a SaaS deal with an Average Annual Contract Value (ACV) of $120,000.

Deferred Revenue 59

Deferred Revenue Metrics SaaS Payments Payment Features 59

User Pilot

DECEMBER 3, 2020

What a knowledge base can do for SaaS products. A knowledge base is a structured set of resources that SaaS users can access in-app, geared towards helping them get the most out of the product. As long ago as 2017, Harvard Business Review found that 81% of software users try to solve their own problems before seeking help.

Payment Solutions 90

Payment Solutions SaaS Payments Payment Methods SaaS 90

Chart Mogul

APRIL 20, 2018

I sat down with Ulysses founder Max Seelemann to understand the thinking behind the company's move to a subscription-based model in 2017 which made waves in the software industry. Recurring payments give us planning security and enable deep thought. ARR pivot to SaaS: The strategy behind the numbers. Topics covered.

Payment Features 49

Payment Features Subscription SaaS Payments Payment Services 49

ProfitWell

MARCH 4, 2020

Plus, lessons in expansion revenue from one of the fastest growing SaaS companies on the map. Podium rolls out payments to amp up customer interactivity. This gives Podium users the ability to charge buyers for goods and services in a way that’s integrated into the rest of the software company’s service.

Payment Services 52

Payment Services SaaS Payments Merchant Services Payments 52

Baremetrics

JULY 29, 2021

At a time when there are more SaaS solutions than ever before, keeping users engaged and bringing back disengaged users with your product has become increasingly difficult. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Try Baremetrics free.

Payment Methods 104

Payment Methods Payment Solutions Payments SaaS Payments 104

Chart Mogul

OCTOBER 27, 2017

ASC 606 and its sister standard IFRS 15 bring a set of structured guidelines for recognizing revenue -- here's what every SaaS business needs to know to meet the deadline and get compliant. The process of converting bookings (and the subsequent cash from those bookings) into revenue within your business is called revenue recognition.

Payments 45

Payments SaaS Payments Payment Services Deferred Revenue 45

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. million round of financing led by Grotech Ventures in 2017.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Navint

JUNE 25, 2019

In a recent discussion with Peter Zotto, the Chief of Staff of the subscription pricing experts ProfitWell , he said the majority of SaaS companies out there today don’t really know the right way to price their SaaS products. A Streaming Service Story of Subscription Pricing.

Payment Features 45

Payment Features Subscription Pricing SaaS Payments 45

Intercom, Inc.

OCTOBER 29, 2020

And so I worked with a whole bunch of companies in technology and financial services, consumer goods, helping them on things like growth strategy, developing new products, M&A. The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Sales Hacker

JANUARY 17, 2018

Lead qualification is the process of using metrics, scoring, and other criteria to ascertain whether or not a given sales prospect fits your ideal customer profile (ICP), and has strong mathematical probability of becoming a long term customer. Finally you get a signature or receive payment! What Is Lead Qualification? Conclusion.

Scale 104

Scale Underperforming Technical Team Payment Methods Sales Hiring 104

Casey Accidental

DECEMBER 11, 2023

Let’s look at an example in SaaS. I was an advisor to Canva starting in 2017, and got to work with Figma while I was a growth advisor at Greylock, which led the series A investment. Older marketplaces like Grubhub were extremely profitable because they did not facilitate the transaction beyond payments.

Payments 113

Payments Scale Payment Solutions Technical Review 113

Chart Mogul

DECEMBER 20, 2019

See reviews for 2018 , 2017 , and 2016.). We also updated our popular SaaS Metrics Refresher email course. After enabling our customers to bring in data from the App Store, the Google Play integration completed our mobile analytics suite and allowed customers running mobile apps to get a complete picture of their business.

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Outseta

JANUARY 9, 2019

I hope this is a useful barometer of progress for other bootstrapped SaaS start-ups with equally ambitious projects. 2017 2018 Total. building Outseta - roughly $8,000 in 2017 and $24,000 in 2018. The majority of our expenses in 2017 were related to software and development infrastructure required to build the product.

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40