Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Underperforming Technical Team 223

Underperforming Technical Team New CTO CTO Hire Technology 223

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity. Strategy first, technology second.

Technical Review 223

Technical Review Technology Scale Marketing 223

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Sales Hacker

MARCH 29, 2018

This is part 2 of a 5-part series to help you develop the right approach to sales coaching. Coaching isn’t about who’s good and who’s bad. It isn’t about leaving the stars alone and trying to crack the code for the underperformers. You’ve got to think—what’s next for each member of my sales team.

Underperforming Technical Team 102

Underperforming Technical Team Data Sales Software Review 102

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. In 2018, Thiago took on a new challenge and moved to LinkedIn, becoming the Regional Sales Manager for SMBs in Latin America. Diego served as the CMO of the company for seven years and became its CEO in 2018.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Sales Hacker

MARCH 14, 2018

The General Data Privacy Regulation (GDPR) was a key component that was highlighted in Sales Hacker’s sales trends and predictions for 2018. This article dives into an overview of the GDPR, the good, the bad, and the grey areas around this new data privacy regulation. Before we begin, let’s set a few things straight.

Underperforming Technical Team 93

Underperforming Technical Team compliance Social Media Banking 93

Sales Hacker

MARCH 1, 2018

This is part one of a five-part series to help you develop the sales coaching approach that’s guaranteed to make you an unstoppable sales leader! Commit to Being Relevant to the Entire Team. Aptitude is defined as the natural gifts of a member of the team. . 2) The team member’s level of motivation. .

VP of Engineering 111

VP of Engineering Underperforming Technical Team Sales Hiring Sales 111

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. The second constituent there is the developer. Why do developers love SaaS products? Want to know what to expect at SaaStr Europa?

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Intercom, Inc.

APRIL 5, 2018

Gina stepped away from Duolingo at the beginning of 2018 to help non-profits better understand the growth and marketing principles that thrive in today’s tech world. Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Gina: All the time.

Underperforming Technical Team 223

Underperforming Technical Team Retention Engineering Metrics 223

Sales Hacker

JUNE 27, 2019

Traditionally, each division within a company has its own operations team, each of them reporting to the functions they serve. In each of these cases, the teams’ priorities are set by their respective leaders. You see, coordination becomes challenging when operations teams aren’t tightly aligned around a single mission.

Sales Hiring 108

Sales Hiring Underperforming Technical Team Sales Trends 108

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Sales Hacker

MARCH 14, 2018

The General Data Privacy Regulation (GDPR) was a key component that was highlighted in Sales Hacker’s sales trends and predictions for 2018. This article dives into an overview of the GDPR, the good, the bad, and the grey areas around this new data privacy regulation. Before we begin, let’s set a few things straight.

Underperforming Technical Team 67

Underperforming Technical Team compliance Social Media Banking 67

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea. Want to see more content like this?

Underperforming Technical Team 222

Underperforming Technical Team Sales Hiring SMB Enterprise 222

Chart Mogul

MAY 7, 2020

Onboarding a new member of your sales team is challenging on its own, but especially so when they have to call prospects out of the blue. Providing the right cold calling training can make or break the success of a new team member. Explain their existing sales process and what they learned in the course of developing it.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121

Sales Hacker

DECEMBER 3, 2018

How to execute “developer marketing” and how to build a developer community. Why is being accommodating a bad quality in sales? Un-Marketing to Developers [14:16]. The first is Aircall , a phone system designed for the modern sales team. We had our one year as a public company anniversary in October 2018.

Scale 82

Scale Underperforming Technical Team Sales Hiring Sales Recruiting 82

Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? By building a nimble, swashbuckling team that relishes tackling new challenges on the high seas of marketing. One of the biggest shifts that Meghan has made is to the way her team is organized. Source: HubSpot Research, State of Inbound 2018.

Acquisition 116

Acquisition Scale Underperforming Technical Team Advertising 116

FastSpring

MAY 20, 2024

As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doing it as strategically and easily as possible. The best way I can describe my job is trying to decide what advice is bad advice,” he told us. And I would say that was bad advice.”

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Sales Hacker

JULY 31, 2020

So, yes, it’s time to start a conversation about mental health on your sales team. But there is no such thing as only freezing out bad emotions. The sales community does not have a good track record with sales manager promotions or manager skill development. So strap in, because it’s about to get real, folks.

Technical Review 131

Technical Review Development Team Review Underperforming Technical Team Social Media 131

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Callie Moriarty: Hi Sam.

Underperforming Technical Team 84

Underperforming Technical Team Scale Sales Hiring Systems Review 84

Sales Hacker

AUGUST 14, 2018

The 8 Types of Salespeople in EVERY B2B Team. Coaching for Sales Success: Developing Your Own Model. A coaching study released in August 2018 identified that 48.2% A coaching study released in August 2018 identified that 48.2% Every coaching goal should be a specific activity to change or a specific skill to develop.

Underperforming Technical Team 60

Underperforming Technical Team Sales Systems Review B2B 60

The Angel VC

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 106

Sales Recruiting Sales Hiring SaaS Payments Scale 106

Sales Hacker

OCTOBER 5, 2018

Taking a Page from Agile Software Development. Software companies used to spend months or years developing new products. But when software-as-a-service (SaaS) became popular, companies needed to move more quickly – constantly innovating and developing and releasing software with quicker turnarounds. 4 Steps of Agile Onboarding.

Onboarding 94

Onboarding Sales Hiring Underperforming Technical Team Sales 94

Unbounce

DECEMBER 3, 2018

It provides an easy-to-interpret color-coded scoring system that you don’t need an engineering degree to understand—red is bad, green is good. Speed Boost handles the technical recommendations from PageSpeed Insights that developers usually tackle behind the scenes. When you look at the screenshot below, you can see why.

Underperforming Technical Team 111

Underperforming Technical Team Mobile Benchmarks User Experience 111

Unbounce

AUGUST 28, 2018

This year Google made pagespeed an official ranking factor for mobile search, introduced mobile speed score, and perhaps most important—they’re backing the Accelerated Mobile Pages open-source project: a means of developing web pages that load in (approximately) half a second! Image courtesy of slide 96 of the 2018 State of Mobile report.

Mobile 95

Mobile Underperforming Technical Team Advertising Web Development 95

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. One of the big success stories for Intercom in 2018 was our app store. They got a bad rep, but they’ve come through the other end, I think. Short on time? What’s ahead in 2019.

Scale 143

Scale Banking Technical Review Systems Review 143

Sales Hacker

DECEMBER 13, 2018

Without goals, your team lacks the key elements it needs to win — a direction to follow and the encouragement to stay motivated in sales. They enable your team to track collective and individual performance. In fact, they often result to massive disappointment, and may even pull your team one or two steps backward.

Technical Review 93

Technical Review Revenue Management Underperforming Technical Team 93

Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software. And so, our teams it’s a huge motivator for them. Even the poorest of the poor. And then when I was about 12, my dad taught me how to weld. It can drive itself.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

Sales Hacker

DECEMBER 28, 2018

The best sales conferences enrich your team, build knowledge, and offer plenty of networking opportunities (and fun)! Bad sales conferences just feel like a huge waste of time away from you prospects. ” — Rainmaker 2018 Attendee. We are leaving with new friends, new knowledge and new ideas.” – Team Microsoft.

Scale 91

Scale Sales Recruiting Sales Underperforming Technical Team 91

Sales Hacker

AUGUST 21, 2018

Without goals, your team lacks the key elements it needs to win — a direction to follow and the encouragement to stay motivated in sales. They enable your team to track collective and individual performance. In fact, they often result to massive disappointment, and may even pull your team one or two steps backward.

Technical Review 88

Technical Review Revenue Management Underperforming Technical Team 88

Stax

SEPTEMBER 17, 2024

Develop and Maintain Secure Systems and Applications Security vulnerabilities in applications and systems are common entry points for attackers. Organizations must develop and maintain secure systems and applications by implementing a process for identifying and addressing vulnerabilities.

Payment Services 88

Payment Services Merchant Services Payment Methods compliance 88

Unbounce

OCTOBER 1, 2019

In just over a year , they (along with the rest of Zola’s marketing team) managed to: Build and launch 300+ custom landing pages for Zola’s specific audience segments. With Unbounce, Ari and his team dragged-and-dropped together a landing page celebrating the partnership in no time— and it looks incredible.

Scale 111

Scale Marketing Underperforming Technical Team Merchant Services 111

FastSpring

JANUARY 31, 2023

Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately). Plus, our team provided personalized recommendations for ways NotePlan could improve their checkout experience to optimize conversions. Stop bad actors before a transaction is even processed.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Frontegg

JUNE 24, 2021

This self-service authentication solution also has an active developer community. This UK-based company is a leading passwordless Multi-Factor Authentication (MFA) solution provider today, despite entering the market just in 2018. Keyless.io. As the name suggests, PingZero is the passwordless enterprise MFA solution on offer here.

Identity management 103

Identity management Software Review Underperforming Technical Team Scale 103

FastSpring

DECEMBER 11, 2018

Understanding your customers’ motivations is key in developing content strategy, products and improving the customer journey. Talk to your customers – Whether you offer a satisfaction survey after a purchase or have your sales team interview key customers, getting feedback from your customers is crucial.

Payment Methods 74

Payment Methods Underperforming Technical Team Business Social Media 74

Neil Patel

DECEMBER 22, 2022

It became especially critical after the August 2018 Google Medic update. For example, a medical site giving out bad health advice may result in severe health consequences for users who follow the information. Collab with experts like you : Team up with another brand via guest posts or research. Conclusion.

Underperforming Technical Team 116

Underperforming Technical Team Social Media Systems Review Finance 116

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. Development Programs. 41% of employees consider career development and personal growth opportunities important to their job satisfaction ( SHRM , 2017).

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

SaaStr

JUNE 20, 2019

I grew up in the Netherlands, people in Germany, people are being taught when they’re young to stay away from credit, it’s a bad thing, you want to avoid it. I was just at another event in Southern California and the keynote there was Ryan from Qualtrics, the biggest IPO of 2018. So too late, far too bad.

Payment Methods 164

Payment Methods Merchant Services Payments Payment Services 164