User Pilot

MAY 1, 2024

Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.” Lenny’s Podcast homepage.

Underperforming Technical Team 102

Underperforming Technical Team New CTO Interviewing CTO 102

Sales Hacker

SEPTEMBER 10, 2018

Bringing salespeople in for an interview before you’ve figured out exactly how you’ll compensate them for their work leaves you in a tongue-tied, unenviable position when eager candidates ask about things like quotas, sales incentives, what data you use to set goals, and how often your team exceeds those goals.

Sales Hiring 104

Sales Hiring Compensation Sales Payments 104

SaaStr

FEBRUARY 25, 2020

For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. You have to be aware, you have to listen, and you have to talk about the bad things your customers are saying about you. Is this related to a new service program we rolled out and that could be either good or bad, right?

Scale 241

Scale Underperforming Technical Team Sales Hiring Software Review 241

Sales Hacker

APRIL 30, 2020

Companies often hire sales reps who have knowledge of, or even a passion for, the brand’s product or industry — which is great because it gives you a team of “walking brochures” who can spout off all the benefits of your product. Recruiting ideas for a high-performance sales team. Great salespeople develop their skills over many years.

Sales Hiring 121

Sales Hiring Sales Recruiting Sales Underperforming Technical Team 121

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Happy post lunch interview. “Well, fintech might be bad in the margins for me, but I can actually profit from this so let’s embrace it.”

Payments 214

Payments SaaS Payments Banking Underperforming Technical Team 214

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. I’m Liam Geraghty.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

ProfitWell

AUGUST 18, 2020

Growth is so fast in SaaS, that enterprise SaaS revenue hit a $100 billion run rate in Q2 in 2019. The risk to switch is so low that one survey found that 63% of DTC customers leave after one poor customer experience. Most companies opt to evaluate the outcomes from change by the same team that implemented the change.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Callie Moriarty: Hi Sam.

Underperforming Technical Team 84

Underperforming Technical Team Scale Sales Hiring Systems Review 84

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. That’s why one of my favorite interview questions is, “What are you passionate about?”

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale Software Review compliance Technical Review 211

FastSpring

DECEMBER 11, 2018

That means looking at past failures and victories to create a better marketing strategy for 2019. For the most part, more traffic means more sales, which is sure to improve your 2019. Understanding your customers’ motivations is key in developing content strategy, products and improving the customer journey. Grow Sales.

Payment Methods 74

Payment Methods Underperforming Technical Team Business Social Media 74

Sales Hacker

DECEMBER 8, 2020

A more scientific interview process [20:35]. How to build a more diverse team [24:50]. Through that, he went to university where he studied AI and cybernetics, ultimately leading big teams in EMEA for AppDynamics. Learn how modern sales teams with deals, win deals now. Modern sales teams, winning deals using 6sense.

Scale 117

Scale Sales Hiring Sales Recruiting Technical Review 117

SaaStr

JANUARY 14, 2020

My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. We do thousands of customer interviews every year, both with the individual and with the B2B buyers that buy our product. This won’t be that bad.

B2B 173

B2B B2C Scale New CTO 173

OpenView Labs

AUGUST 27, 2020

This phenomenon is commonly seen in a few markets: productivity tools (think Calendly , Notion , Zapier or Airtable ) and developer tools (think Datadog , Twilio or Atlassian). Ideally, a cybersecurity tool runs quietly in the background, covering for the CISO and ensuring there are no weaknesses.

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

The Marketing & Growth Hacking Publication

MARCH 3, 2019

Bad web design is a trend among B2B brands. But you might be wondering, Why are these sites SO bad? The following are some of the most common factors we see behind bad B2B websites. Get your priorities straight by creating a customer-centric team. You’re not alone. Let’s get to it. Don’t fall into this trap.

B2B 40

B2B Underperforming Technical Team Branding Sales Hiring 40

Navint

MAY 21, 2019

Recurring Revenue Conference presented by Sutton Capital Partners marked its fifth year on May 1, 2019, in beautiful Marina del Rey, California. That was the focus on the morning keynote led by our own Jeff Wissink and featuring an interview with Jay Fulcher, CEO of Zenefits. The Navint team at the Recurring Revenue Conference.

Scale 45

Scale Revenue Underperforming Technical Team Sales Hiring 45

Sales Hacker

FEBRUARY 11, 2019

Why enterprise sales is a team sport. Before we get to the interview, we’ve got to thank our sponsors. The first is Chorus.ai , the leading conversation intelligence platform for high growth sales teams. Outreach is running Unleash 2019 , the sales engagement conference. Subscribe to the Sales Hacker Podcast.

Engineering 83

Engineering Scale Sales Hiring Underperforming Technical Team 83

SaaStr

AUGUST 20, 2019

Well, you guys have probably all read Sameer’s bio and his resume and heard about the SendGrid Twilio journey, but I think the reason why I wanted to do this interview with him is because there’s some things that people don’t know about Sameer, which I think are interesting to note. Anna Khan: Awesome. I won’t lie.

Scale 159

Scale Acquisition Scaling Sales Hiring 159

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 162

Enterprise Underperforming Technical Team Scale B2B 162

Casey Accidental

MAY 18, 2020

This makes their approach to development much more like other software in that it can be more agile and less like producing a film or a piece of hardware. Like any change in the video game community, gamers notice, and a whole lexicon has been created based on these new abilities of game developers.

Underperforming Technical Team 52

Underperforming Technical Team Management Sales Hiring Scale 52

Casey Accidental

MAY 18, 2020

This makes their approach to development much more like other software in that it can be more agile and less like producing a film or a piece of hardware. Like any change in the video game community, gamers notice, and a whole lexicon has been created based on these new abilities of game developers.

Underperforming Technical Team 52

Underperforming Technical Team Management Sales Hiring Scale 52

Sales Hacker

FEBRUARY 18, 2019

How to manage an SDR team and working with a 1:1 ratio between SDRs and AEs. He’s now been at LeanData for five and a half years and he talks to us about what, why, and how he builds and leads great teams, and why his top performing reps are all people that came in as SDRs. Outreach is running Unleash 2019.

Scale 91

Scale Sales Hiring Sales Underperforming Technical Team 91

Intercom, Inc.

MARCH 4, 2021

” And because of my background in business solutions, business development, marketing, communications, education, I’m used to planning. ” Teaching taught me to develop what I want to do from the goal and go backward. Media is good and bad, and we know that. I think she lost about six or seven of them.

Outsourcing Services 151

Outsourcing Services Outsourced Development Business Scale 151

Sales Hacker

MAY 7, 2020

Where do you start with so many companies struggling and cutting down their sales teams? After 500 hours of research and hundreds of interviews, we’ve identified the best companies to apply to and gathered the answers to three questions that are critical to finding your ideal account executive role. . Their total team size is 3,111. .

Sales Hiring 75

Sales Hiring Scale Underperforming Technical Team Software Review 75

OpenView Labs

SEPTEMBER 10, 2019

According to a 2019 report by TinyPulse , this ability to identify their value to their company—along with proper recognition from their company—is a key reason employees stay engaged and onboard for longer periods of time. KM allows team members to easily communicate with one another and transmit information accordingly.

Underperforming Technical Team 41

Underperforming Technical Team Management Onboarding Communication 41

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? Check Slack. Online meetings?

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

Sales Hacker

AUGUST 4, 2020

Now, without further ado, let’s listen to this interview with Matt Rizzetta. Sam Jacobs: Have you developed a process to answer that question of should you hire, should you fire? You said great teams must pass the org chart alignment test. You talked about how you started North 6th in a bad economic environment.

Scale 123

Scale Sales Hiring Sales Recruiting Outsourcing Services 123

Sales Hacker

OCTOBER 20, 2020

Today we are interviewing an executive and life coach, somebody who has personally helped change my mindset. Sam Jacobs: Today we are interviewing an executive and life coach, somebody who has personally helped change my mindset. If RFPs are slowing down your sales team, you need to check out Loopio. Sam’s Corner [39:54].

Scale 82

Scale Underperforming Technical Team Sales Outsourced Development 82

Sales Hacker

DECEMBER 30, 2019

This is the last episode of 2019. Justin helped build the sales team in ZocDoc. It’s all about how to build a great culture, how to think about incentivizing a team, how to help pull out a quota if you’re going to miss the number, and some creative things you can do to get there. The conversation’s fantastic.

Sales Hiring 53

Sales Hiring Revenue Scale Underperforming Technical Team 53

Unbounce

MARCH 8, 2023

For example, Larry Kim, CEO of MobileMonkey , says they developed a Free Keyword Tool for the Wordstream website. And while developing an interactive lead magnet might seem like a lot of work (you probably need someone who knows how to code), Larry says they were able to generate a huge number of leads as a result. Let’s get cookin’.

Marketing 52

Marketing Entertainment Interviewing Underperforming Technical Team 52

Andreessen Horowitz

NOVEMBER 14, 2023

ABOUT MY FIRST 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. When I first started in 2006, everything was really bad. So it was kind of in the back of my mind for a long time.

Sales Hiring 93

Sales Hiring Banking Scale Pricing 93

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Forbes predicts that by the end of 2019, mobile advertising will drive as much as 75% of all digital spend. We believe that there’s always room to improve professionally, so we’ve also included resources for Professional development, such as meetups and blogs. You can opt for 1–1 user interviews or make use of their bulk testing.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

Sales Hacker

DECEMBER 20, 2018

Take notes, highlight the best parts, and share important takeaways with your team. B2B marketing experts James Carbary and Jonathan Green interview a business leader on leadership, sales-to-marketing realignment, buyer personas, marketing strategy, and a host of other topics. Experiment, test, record, and optimize! Closing Bigger.

Scale 111

Scale Underperforming Technical Team Sales Social Media 111

SaaStr

JANUARY 28, 2020

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. If something bad happens, you’re going to have to cut your burn, probably. What do you do with that lightly toxic person on your team?

Sales Hiring 246

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 246

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * This podcast is an excerpt from Aydin and Roelant’s session at SaaStr Annual 2019. Loving our podcast content?

Underperforming Technical Team 205

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 205

Sales Hacker

OCTOBER 21, 2019

2019: LinkedIn’s #1 B2B Sales Expert to Follow. Manager of Enterprise Account Development at Lucidchart. Building out a new enterprise development team, and scaling it from 3 to 14 reps over a one-year period. . I want to lead and inspire larger teams while being a successful mother. . Jill Konrath.

Sales Recruiting 99

Sales Recruiting Scale Sales Hiring VP of Engineering 99