SaaStr

JANUARY 5, 2023

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. They can also help secure the data, reporting, process, and discipline a business need to evaluate progress so it can develop the accountability necessary to drive operational excellence. The path to success is not linear.

Sales Hiring 49

Sales Hiring Acquisition Forecasting Outsourced Development 49

Intercom, Inc.

JULY 2, 2020

But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. The evolution of customer support. Customers] just want to use the solution.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Intercom, Inc.

JANUARY 21, 2020

People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? Mobile apps dominate our digital experiences. Measuring the letters. of its first screen to show text.

Mobile 291

Mobile PayPal Social Media Underperforming Technical Team 291

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 179

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 179

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 264

Sales Recruiting Sales Hiring Scale VP of Engineering 264

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. The team has grown quite a lot, but it’s still tiny: we’re now close to 40 people in 13 different countries. — Close (@close) April 15, 2019. to Close.com. Big announcement!

Sales Hiring 184

Sales Hiring Scale Underperforming Technical Team Sales 184

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . Those risks can be fatal: Mark has found a 75% failure rate for both Series A and Series C startups (as he presented during his 2019 SaaStr talk.).

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

Intercom, Inc.

JULY 17, 2021

Marianne joined us in 2017 as a Sales Development Representative. I never knew I was poor. I never knew the struggle until I was older and realized, ‘Oh woah, we were poor.’ In 2019, my parents got in a really bad car accident and completely totaled their car. It’s always, always who you are with. Take a look.

Underperforming Technical Team 138

Underperforming Technical Team Interviewing Sales SaaS 138

Totango

DECEMBER 23, 2021

To help you and your team combat this dangerous phenomenon, we’re going to do a series of articles over the next few weeks discussing various burnout and mental health topics. Decreased productivity, a high turnover rate, low engagement, and employees with poor mental and physical health all lead to heavy financial burdens for companies.

Underperforming Technical Team 102

Underperforming Technical Team Customer Success Scale Leadership 102

SaaStr

MARCH 12, 2019

His session was our highest-rated session at SaaStr Annual 2019 and you’re about to see why. And we’ve got this megaphone called social media, that every single customer can talk about a great product experience, and they can also talk about a bad one. For Slack, it was one that a team sends 2000 messages.

Scale 255

Scale Sales Hiring Revenue VP of Engineering 255

SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. The good news is that we’re still at the 2019 levels. It’s not much worse than 2019, and it wasn’t that bad then.

AI 208

AI Underperforming Technical Team Cloud Strategy 208

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Giving your sales team highly qualified leads.

Underperforming Technical Team 111

Underperforming Technical Team Sales SaaS Forecasting 111

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

JANUARY 28, 2020

If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. What do you do with that lightly toxic person on your team? I’ve spent three years deploying Gainsight. Aaron : No.

Sales Hiring 226

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 226

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 316

Sales Recruiting Sales Hiring Scale Sales 316

SaaStr

MARCH 8, 2019

I have been thinking a lot, a lot, about how do you grow your business in 2019, in 2020? Increasingly organizations talk about B2D marketing, to developers. Some developer’s tinkering with something. So product and the growth team within product really owns a lot of that. The handoffs were very bad.

Scale 55

Scale Sales Hiring Underperforming Technical Team Social Media 55

Andreessen Horowitz

OCTOBER 16, 2023

Developed societies are depopulating all over the world, across cultures – the total human population may already be shrinking. We believe this is the story of the material development of our civilization; this is why we are not still living in mud huts, eking out a meager survival and waiting for nature to kill us.

Underperforming Technical Team 29

Underperforming Technical Team Artificial Intelligence VP of Engineering Technical Review 29

ProfitWell

AUGUST 5, 2019

And in 2019, B2B practitioners are building some of the most well-run, incredibly branded, and highly funded marketing programs in the world. Effective B2B marketing allows marketing teams to effectively educate, acquire, and retain customers. Collaborate with team members on research and discovery.

B2B 97

B2B Strategy Marketing Scale 97

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. a16z has long had an investment theory that we should invest behind strengths of a business model and opportunity, not lack of weakness. billion from 2019 to 2020. It truly has been a team effort.

Marketplace as a Service 140

Marketplace as a Service Underperforming Technical Team Scale Construction 140

Sales Hacker

DECEMBER 28, 2018

The best sales conferences enrich your team, build knowledge, and offer plenty of networking opportunities (and fun)! Bad sales conferences just feel like a huge waste of time away from you prospects. We are leaving with new friends, new knowledge and new ideas.” – Team Microsoft. Director of Business Development.

Scale 78

Scale Sales Recruiting Sales Underperforming Technical Team 78

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

SaaStr

FEBRUARY 25, 2020

For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. You have to be aware, you have to listen, and you have to talk about the bad things your customers are saying about you. Is this related to a new service program we rolled out and that could be either good or bad, right?

Scale 230

Scale Underperforming Technical Team Sales Hiring Software Review 230

Hull

MARCH 2, 2020

A 2019 study by Forrester and Marketing Evolution found that 21% of marketing budgets were wasted as a result of bad data. According to the study, other ways marketing teams were impacted by bad data include inaccurate targeting, loss of customers, reduced productivity, poor customer experience, and inaccurate marketing performance.

Underperforming Technical Team 59

Underperforming Technical Team B2B Data Strategy 59

Neil Patel

JUNE 17, 2021

consumers who love a product or brand would ditch it after several poor experiences. More concerningly, almost one in five would do so after a single bad experience. To give just one example, 87 percent of consumers read online reviews for local businesses in 2020, up from 81 percent in 2019. According to American Express , U.S.

Underperforming Technical Team 139

Underperforming Technical Team Social Media Technical Review Software Review 139

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

InsightSquared

DECEMBER 20, 2019

Keeping tabs on all this great content is never easy, so we’ve compiled a Best of List with top webinars from our team and partners, to guide you into the new year! In this webinar, learn how to move beyond the bottom line and build capacity in your team. Key topics include: How to identify poor pipeline hygiene.

VP of Engineering 62

VP of Engineering Underperforming Technical Team Forecasting B2B 62

Sales Hacker

OCTOBER 21, 2019

2019: LinkedIn’s #1 B2B Sales Expert to Follow. Manager of Enterprise Account Development at Lucidchart. Building out a new enterprise development team, and scaling it from 3 to 14 reps over a one-year period. . I want to lead and inspire larger teams while being a successful mother. . Jill Konrath.

Sales Recruiting 97

Sales Recruiting Scale Sales Hiring VP of Engineering 97

Sales Hacker

SEPTEMBER 26, 2019

In April 2019, I stepped into a new job as Vice President of Enterprise and Commercial Sales. . Not only does the sales team have strong performers, but the entire company’s mission is focused on changing the industry’s approach to sales by giving sellers the information they need to close more deals. . My plan? .

Scale 72

Scale Underperforming Technical Team Sales Hiring Scaling 72

Unbounce

DECEMBER 3, 2018

Back in October, we were the first to claim that 2019 will be the year of page speed. Let’s take a closer look at this update and explore why it should play a role in your page speed strategy in 2019. 4 (October 2019). That’s why we’ve made page speed our priority into 2019. It’s almost too easy to understand.

Underperforming Technical Team 111

Underperforming Technical Team Mobile Benchmarks User Experience 111

Sales Hacker

SEPTEMBER 4, 2020

Only 48% of SDRs consistently reach their targets according to TOPO’s 2019 Sales Development Benchmark Report, 48%… that’s it. So why is quota attainment so bad for so many SDRs? These two channels have been used for decades, but that means prospects have developed strategies to avoid being disturbed by pushy salespeople.

Underperforming Technical Team 119

Underperforming Technical Team Communication Development Benchmarks 119

Sales Hacker

SEPTEMBER 10, 2018

Bringing salespeople in for an interview before you’ve figured out exactly how you’ll compensate them for their work leaves you in a tongue-tied, unenviable position when eager candidates ask about things like quotas, sales incentives, what data you use to set goals, and how often your team exceeds those goals.

Sales Hiring 88

Sales Hiring Compensation Sales Payments 88

SaaStr

MAY 27, 2020

If you look at this graph, it simply plots out how many people filed in the weeks before 2016, 2017, 2018, 2019, 2020. This is an example just of the oil market compared just from April 2019 to April 2020. They don’t want to p**s off management teams that face dilution from down rounds. I suggest we probably aren’t.

Technical Review 246

Technical Review Payment Services Payment Methods Development Team Review 246

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Unbounce

FEBRUARY 27, 2019

In 2019, more than half of all web pages will be loaded on smartphones. Many companies like Exporo quickly realize that coding AMP pages from scratch isn’t going to be as efficient as they need—and will take up developer resources they can’t spare. Now you needn’t wait for a developer to start creating AMP landing pages.

Underperforming Technical Team 111

Underperforming Technical Team Mobile Web Development Web Developers 111

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 208

Underperforming Technical Team Sales Hiring SMB compliance 208

Sales Hacker

NOVEMBER 17, 2020

This gives sales teams a big opportunity to fill that gap and build a long term relationship. According to TOPO’s 2019 Sales Development Benchmark Report , best-in-class SDRs generate $415k in pipeline per rep every month. Many people forget that selling is a team sport, especially where BDRs are concerned.

Engagement 108

Engagement Underperforming Technical Team Machine Learning Artificial Intelligence 108

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . We’re talking about a bad fit customer. A bad fit customer is a customer who is unable to receive value from your product or service due to a mismatch of currents needs and offerings. You are worried you have acquired a bad fit customer. What do you do?

Underperforming Technical Team 45

Underperforming Technical Team Churn Software Review Compensation 45