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Approaching Half a Million Customers: How to Win in SMB with BILL CEO and Founder René Lacerte

SaaStr

A mobile phone is their dominant source of managing business activities. When you get bigger, say 20 to 50 to 100 monthly transactions, you probably have an accounting person in BILL daily. Then, in 2017, with around $50M in revenue, BILL added payment capabilities. If you screw up one payment, customers are going to be angry.

SMB 313
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Digital Payments: 12 Digital Payment Options to Consider Accepting in Your Business

Stax

We can hail a ride from a mobile app, and our transactions for all sorts of goods and services can be easily paid for from our phones. Physical wallets are phasing out, left behind in favor of digital wallets and other digital payment options. In 2019, 77% of US consumers were using at least one type of digital payment system.

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5 Interesting Learnings from Shopify at $5 Billion in ARR

SaaStr

Zoom came out of 2020-2021 with SMBs no longer growing, but a huge boost in the enterprise. Folks that wanted to go online, stayed online. But folks that didn’t really want to sell online, sort of stopped when they didn’t have to anymore. More on that here. 5 Interesting Learnings: #1. Or quite get right.

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5 Interesting Learnings from Squarespace at $700,000,000 in ARR

SaaStr

— Jason BeKind Lemkin (@jasonlk) April 16, 2021. Perhaps the most interesting thing is just how similar both these website-builder-plus-ecommerce companies are. It’s growing at the same rate (~30%), booming from ecommerce (+78% for Squarespace, +60% for Wix). Growth would be mediocre without ecommerce.

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Epic Games Versus The App Store: A Fight for Autonomy and Freedom in the Ecommerce Era

FastSpring

Note: Apple announced that it would be reducing the App Store fee from 30% to 15% for most developers starting on January 1st, 2021. For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. Epic Games wants to take control of their online sales with its own marketplace.

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Is it Really ARR? In 2021+, Yes. As Long As NRR is > 100%

SaaStr

50% revenue from software (recurring), 50% from payments (not-recurring). . You pay a subscription for websites to help you sell stuff. In 2021+, Yes. ARR now really means revenue with 100%+ Net Revenue Retention. Let’s take a look at 3 great examples: Example #1: Bill.com. 220m in ARR, $13B market cap. Call it ARR.

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5 Interesting Learnings from Shopify at $4 Billion in ARR

SaaStr

Shopify’s first quarter revenue: Q1 2021: $989 million Q1 2020: $470 million Q1 2019: $321 million Q1 2018: $214 million Q1 2017: $127 million Q1 2016: $73 million Q1 2015: $37 million Q1 2014: $19 million Q1 2013: $9 million. — Jon Erlichman (@JonErlichman) April 28, 2021. But likely it’s below 100% excluding payments.