OPEXEngine

FEBRUARY 15, 2022

Self-hosted SaaS environments that don’t leverage third-party vendors must also proportionally split their self-hosting expenses between company use for business operation and customer subscription platform usage. . Benchmarking COGs Against the Bessemer Index. The Devil is in the Details .

Benchmarks 52

Benchmarks Artificial Intelligence Systems Review Cloud 52

Chart Mogul

JUNE 1, 2023

faster than their peers in 2022. faster than their peers in 2022. Whether you have annual or monthly subscriptions (or a mix of both), it is common to measure retention over 12 months. Reminder: in SaaS, a cohort is a group of customers that start their first subscription in the same month and year. What happened?

Retention 90

Retention Metrics Benchmarks Scale 90

Kellblog

MARCH 29, 2023

Third, a one-slide-per-metric review of the set of metrics that matter in 2023: ARR growth, free cashflow margin, Rule of 40 score, subscription gross margin, burn multiple, ARR/FTE, CAC ratio, CAC payback period, NRR, and GRR. Note that I also did a Balderton webinar ( Balancing Growth and Burn in 2023 ) on this topic with David Thevenon.

Metrics 124

Metrics Compensation Benchmarks Interviewing 124

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. That’s according to our annual Customer Success Leadership Study published in late 2022. Customer Success benchmark: headcount How many people should be on a Customer Success team? As you can see from the data and these benchmarks, Customer Success teams are short-staffed.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. That’s according to our annual Customer Success Leadership Study published in late 2022. Customer Success benchmark: headcount How many people should be on a Customer Success team? As you can see from the data and these benchmarks, Customer Success teams are short-staffed.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

FastSpring

SEPTEMBER 16, 2022

When a member recently asked the community how to best figure out and test pricing before changing their selling model, Kurt was all over it: (For more from Kurt on this topic, check out his standing-room only presentation on SaaS Pricing Strategies that Work: How to Design an Optimal Pricing Model at SaaStr Europa earlier in 2022.).

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

FastSpring

NOVEMBER 16, 2022

Out of the Park Developments quadrupled sales in South Korea — the fourth-largest video game market in the world — by localizing its benchmark game into Korean. I spoke to Richard Grisham , past COO of Out of the Park and current Director of Business Development at Com2Us — a Korean development company that acquired Out of the Park in 2020.

Sales 98

Sales Benchmarks Pricing Branding 98

Clouded Judgement

AUGUST 2, 2023

The post was a qualitative review of the IPO process, as well as a quantitative review benchmarking the key pieces of an IPO. The benchmarking was not a review of business metrics (I did some of that benchmarking in this post ), but rather IPO metrics. The magnitude of the over-subscription is quite important.

Cloud 49

Cloud Marketing Banking Pricing 49

ChurnZero

MARCH 31, 2023

If the vendor has been smart enough to collect aggregate data about how its customers use the product or service, it can also offer useful benchmark metrics to bolster that guidance.” Every sector is different, but if we are entering into a period of slow growth, keeping clients and growing those where you can, will be key to success in 2022.”

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

Kellblog

NOVEMBER 23, 2022

This year that’s your 2022 forecast, which is your first through third quarter actuals combined with your fourth-quarter forecast. The first block is revenue, optionally split by subscription vs. services. It’s important to see both subscription and overall (aka, blended) gross margin for benchmarking purposes.

Technical Review 118

Technical Review Software Review Forecasting Churn 118

Sales Hacker

NOVEMBER 19, 2020

Online subscriptions. trillion by 2022. The use of intent data is on the rise , but Demand Gen Report’s annual ABM Benchmark Survey Report shows that there’s still plenty of room for growth. Intent data is a collection of data about a person’s behavior that provides insights into their behavior-based activity.

Data 118

Data Construction Software Review Sales Hiring 118

OPEXEngine

FEBRUARY 1, 2022

That’s a 5x growth in six years, and it is estimated to reach $171 billion in 2022, continuing to dominate the cloud services market. A robust recurring billing and revenue management system in place helps you meet these compliance requirements, automating tax management, revenue recognition, and reconciliations.

SaaS Payments 52

SaaS Payments Payment Services Payment Solutions SaaS 52

ChurnZero

SEPTEMBER 8, 2022

There is a 12 percentage point increase in the median YOY product subscription growth rate when training is integrated into the Customer Success plan. There is a 13 percentage point increase in median YoY product subscription growth rate when training is included in a Customer Success package.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

Chart Mogul

DECEMBER 18, 2024

After the ZIRP-fueled 12-year tech bull run and the sobering crash of 2022, our industry has evolved and 2025 is shaping up to be the continuation of this new chapter for SaaS. The legacy of 2022-2023 is an industry that is now leaner and more efficient. Check out the 2023 , 2022 , 2021 , 2020 , 2019 , 2018 , 2017 , and 2016 posts.

Technical Review 52

Technical Review Benchmarks Innovation Subscription 52

User Pilot

JANUARY 27, 2023

If the customers see the value, they are happy to pay for their subscriptions. If they want to continue using the product, they have to start a paid subscription. Sometimes, businesses often request the free trial user to supply their payment details when they sign up and charge them automatically at the end of the trial period.

SaaS Payments 86

SaaS Payments B2B SaaS Payment Solutions 86

How To Buy Saas

MAY 22, 2022

Have a look at the best email marketing services in 2022. It also provides advanced reports which include metric dashboards and customized benchmarks for your business. Comparison Between the Best Email Marketing Services. Disclaimer: The list doesn’t imply their ranking or anything; it’s a simple order. 1 Sendinblue. 7 ActiveCampaign.

Marketing 52

Marketing Social Media Pricing Software 52

OPEXEngine

MAY 10, 2022

When companies finalized their 2022 budget plans in late 2021, the stock market was coming off all-time highs, Covid appeared to be receding and Russia had not yet invaded Ukraine. Source: OPEXEngine 2022. Source: OPEXEngine 2022. Will fundraising be tougher for all tech companies, or just certain types of companies?

Technical Review 59

Technical Review Systems Review Benchmarks Investment 59

OPEXEngine

SEPTEMBER 10, 2020

Many are experimenting with changing subscription lengths to accommodate new customers and conversely, extending contracts beyond 12 months to lock in enterprise customers. At the same time, some enterprise SaaS companies are working to lengthen subscription terms beyond 12 months where they can lock customers in now.

Payment Services 59

Payment Services SaaS Payments Trends Payment Solutions 59

Chart Mogul

DECEMBER 20, 2023

Here are the highlights that stick out for me when looking back on 2023, the best year* yet for ChartMogul. *Of course…we do say that every year, as you can see in our 2022 , 2021 , 2020 , 2019 , 2018 , 2017 , and 2016 posts. Launching ChartMogul CRM On April 4th, after months of stealth work, we launched ChartMogul CRM into the world.

Scale 52

Scale Subscription Payment Features Benchmarks 52

User Pilot

MARCH 23, 2022

Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results. The 2022 NPS benchmark for SaaS is 41. NPS benchmarks. NPS benchmarks vary from industry to industry. The benchmark for SaaS is higher, though. What is a good net promoter score?

Scale 83

Scale SaaS Software Review Benchmarks 83

OPEXEngine

FEBRUARY 9, 2021

billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. ARR is a representation of the Recurring Revenue a subscriber has with you over a 12 month period. Example 1: Customer A has a subscription for $14 a month on a one-year contract. Their ARR value is $168 per year.

Metrics 52

Metrics SaaS Payment Features Customer Lifetime Value 52

SaaSOptics

JUNE 4, 2021

billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. SaaS Metrics #1: Annual Recurring Revenue (ARR) . ARR is a representation of the Recurring Revenue a subscriber has with you over a 12 month period. 7 SaaS Metrics Every SaaS Company Should Care About in 2021.

Metrics 53

Metrics SaaS Customer Lifetime Value Payment Features 53

Baremetrics

SEPTEMBER 3, 2021

Sure you may have all the textbook strategies in place, integrating applications, subscriptions, site registrations with member discounts, etc. Traffic pours in from a high level overview of a product and flows down to a point of conversion, whether it be a sale, vote, subscription, or other desired user behavior. You’re not alone.

Strategy 113

Strategy Technical Review Software Review Sales Hiring 113

Chart Mogul

NOVEMBER 30, 2023

Decision-makers still rely on ChartMogul charts and segments to analyze our subscription data, but as we started collecting a lot more different types of data from a lot more sources, we needed a sustainable data management plan for our growing team.

Engineering 52

Engineering K8S orchestration (Kubernetes) Data AWS 52

Chart Mogul

SEPTEMBER 15, 2023

Benchmarks across the PLG user journey The hardest part of PLG might actually be… marketing?! Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger. That is SaaS subscription revenue and the corresponding deferred revenue balance. Forget about Threads.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Full Session

NOVEMBER 6, 2022

Mixpanel has three subscription plans: Starter – it’s free, and you can use it to track up to 100 000 users/month. They can also be used for A/B testing and benchmarking features, monitoring how users respond to the different versions of your website, landing page, or specific features. Best Smartlook Alternatives in 2022.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52

FastSpring

OCTOBER 25, 2023

When the Data Are From The data below are pulled from 2018-2022 to give the most up-to-date insights, while showing trends that are relatively consistent across a five-year period and avoiding any outliers skewing the data unnecessarily. Upsell bigger subscriptions with more features. Additionally, while U.S.

SaaS Payments 136

SaaS Payments Payment Solutions Software Review Merchant Services 136

FastSpring

FEBRUARY 23, 2023

Pricing Strategies to Combat Stagflation 2022 Emerging SaaS Customer Markets How FastSpring Can Help FastSpring helps SaaS and software companies sell around the world. Our all-in-one payment platform includes a best-in-class localized checkout, subscription management, global tax management, and more.

Payment Solutions 118

Payment Solutions SaaS Payments Strategy Software 118

FastSpring

JUNE 6, 2024

For example, we worked hand-in-hand with Out of the Park Developments to localize checkout for their benchmark game in South Korea — a change that helped them grow sales in the region by 4x. Considering a subscription monetization model? We’re also committed to working in partnership with game developers to help you grow.

Payment Services 78

Payment Services Merchant Services Payments Payment Methods 78

User Pilot

JUNE 19, 2023

There’s no magic number when it comes to conversions, but knowing B2B SaaS funnel conversion benchmarks can benefit any SaaS product manager. In this article, we will discuss the most common B2B SaaS conversion rate metrics and their benchmarks. Gainsight’s 2022 report shows free trials involving PQLs had 2.8X

Benchmarks 90

Benchmarks B2B SaaS Payments Payment Methods 90

Kellblog

JANUARY 2, 2024

PE software acquisitions were at roughly pre-pandemic levels in the first three quarters of 2023, though still well below 2021 and 2022 highs. I bought my copy in December, 2022 so to me it was a brand-new book, but it had been released seven months earlier and had already won recognition from the FT, Forbes, and The Globe & Mail.

AI Search 113

AI Search Technical Review Technical Advisors ChatGPT 113

OPEXEngine

JULY 1, 2022

Investors will be looking even more deeply into these metrics in 2022 and beyond to protect their portfolio companies and as they diligence new investment targets. . For these reasons, it is critical to compare your acquisition and retention costs against benchmarks that are fine-tuned to companies with very similar business models.

Acquisition 59

Acquisition Scale Retention Investment 59