User Pilot

DECEMBER 9, 2021

Product positioning is a process that aims at determining how the service or product is situated on the market and why it is superior to those of your competitors. As a product or service provider, your goal is to attract those customers who have a clear idea of what they need in a product, why they need it, and what can satisfy those needs.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Software Review Marketplace as a Service 98

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. To learn more, view G2’s 2022 Best Software List and read more about G2’s methodology.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

CustomerSuccessBox

MARCH 14, 2022

In fact, Linkedin named Customer Success Specialist as one of the top emerging growth roles in 2022 showing 34% annual growth in job listings. Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career. Customer Success Courses to pursue in 2022. What you’ll learn.

Customer Success 52

Customer Success Marketplace as a Service Mobile Interviewing 52

FastSpring

JUNE 6, 2024

That said, Xsolla isn’t a great fit for every video game company who may have specific needs around features, geographic support, or service levels that Xsolla doesn’t offer. “We have been delighted with everything about FastSpring — from the robust platform to the helpful customer service that supports our company growth goals.”

Payment Services 78

Payment Services Merchant Services Payments Payment Methods 78

Baremetrics

SEPTEMBER 3, 2021

900+ Companies Use Baremetrics For Growth Get deep insights into MRR, churn, LTV and more to grow your business. It's part of the Google Ads service. A query's intent is the user's intention or purpose behind their request to a search engine, e.g., to order a specific service in their city or buy a product from a specific brand.

Strategy 113

Strategy Technical Review Software Review Sales Hiring 113

Chart Mogul

JUNE 23, 2022

After a brilliant run up to 2022, SaaS valuations got hammered in the public markets lately. After a brilliant run up to 2022, SaaS valuations got hammered in the public markets lately. — Josh Kopelman (@joshk) May 18, 2022. Source: [link]. Some investors are even pulling out of term sheets altogether. Just sayin.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. These are not laws. How Much Should You Pay Yourself?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers. . #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SaaStr

JANUARY 5, 2023

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). Are customers churning? Employee Retention. Customer Health.

Sales Hiring 49

Sales Hiring Acquisition Forecasting Outsourced Development 49

OpenView Labs

NOVEMBER 30, 2021

Here are six areas to focus on in 2022. Start by tackling churn since expansion only takes you so far if you’re trying to expand fewer and fewer customers. Pro-tip: churn isn’t just a customer success problem; it’s a business-wide responsibility that requires contributions from each function. . Attract great talent.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80