Intercom, Inc.

MARCH 28, 2022

According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. So it’s no surprise that 76% of customers expect consistent interactions across departments when they communicate with a company. More on that later.). No pressure.

Scale 228

Scale Engagement Technical Review Business 228

Intercom, Inc.

AUGUST 24, 2022

We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST. How you can unlock the power of in-context communications in your support strategy. We’ve made some of our biggest changes to date – be the first to see them.

Innovation 191

Innovation Retention Engagement Engineering 191

Intercom, Inc.

NOVEMBER 30, 2021

Intercom is an all-in-one Customer Communications Platform that empowers you to build better customer relationships through personalized, messenger-based experiences across the entire customer journey. Obviously we’re a little biased ?? It includes: Live chat.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

AUGUST 27, 2022

— Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) August 26, 2022. Salesforce saw demand from SMBs slow, and demandslow in retail, consumer and communications / media. Salesforce: “We’re finally seeing slowdown now in our commerce, media, telecom, and SMB segments”. And it saw Slack accelerating to $1.5

SMB 292

SMB Scale Cloud Trends 292

SaaStr

DECEMBER 29, 2022

The Best in SaaS are still growing at incredible rates, but the overhang from the crazy multiples and VC funding run of late 2020-early 2022 will hang over our heads for the rest of the year. Shopify is seeing higher e-commerce growth at the end of 2022 than earlier, Healthcare has seen no real downturn or impacts.

Sales Hiring 292

Sales Hiring Venture Capital Healthcare Communication 292

SaaStr

OCTOBER 28, 2022

Conversations about the state of the SaaS market in 2022 are everywhere, and it can seem overwhelming for entrepreneurs and business leaders to make sense of everything. However, the 2022 economic climate has sharply steered investors in the opposite direction. The 2022 Economic Climate, Barriers to Growth, and Recruitment.

Sales Recruiting 260

Sales Recruiting Sales Hiring Leadership Interviewing 260

SaaStr

MARCH 28, 2025

Thanks @daleksandersen pic.twitter.com/Niqf9JsYCx — Brian Halligan (@bhalligan) April 27, 2022 Heres how Id break it down: Start Small with a Pilot Program Begin with a handful of partnersideally 5-10that operate in adjacent ecosystems. Spend time with your partners, communicate openly, and hold yourself accountable.

Scale 147

Scale Sales Hiring SMB Enterprise 147

SaaStr

JUNE 7, 2023

It’s the Stripe for Communications. Twilio is the same great company it was in 2022 and 2021, but it’s also been the segment where buyers have cut back perhaps the most. While that percentage isn’t growing, it’s still impressive for a communications-based company. 5 Interesting Learnings: #1.

Headcount 237

Headcount Cloud Communication Acquisition 237

SaaStr

DECEMBER 29, 2022

— Jason Be Kind Lemkin  (@jasonlk) December 19, 2022. But trust me, your team — they don’t really communicate with each other as much as they should. That enables you to make sure the team communicates. If you'd rather not do any of your 1-on-1's, Something is off. Goes for both sides. And then a VP.

Communication 318

Communication Engineering Management Company Culture 318

Tom Tunguz

FEBRUARY 26, 2025

Your company can employ pricing to communicate to the market whether your product is a premium, mid-market or low cost alternative. Salesforce exemplifies exceptional positioning. Used strategically, pricing can be a weapon, a source of competitive advantage in the market.

SaaS Payments 283

SaaS Payments Pricing Strategy Scale 283

SaaStr

NOVEMBER 11, 2022

At the end of Day 3 of SaaStr Annual 2022, Jason opened up the mic for an AMA. Audience Member 2: And so the C-60 is the one that gets communicated, the team is like on-. The post AMA at SaaStr Annual 2022 with SaaStr Founder & CEO Jason Lemkin – Part 1 (Pod 607 + Video) appeared first on SaaStr. Setting goals.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Emojis are online communication gold.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

SaaStr

JUNE 18, 2022

— Villi (@villi) June 17, 2022. The best founders are constantly communicating their plans, thoughts and realistic strategy here. jasonlk) April 12, 2022. Perhaps one lesson we can take away from this story is that if you raise money at $45B valuation, you should try to make it your last round of financing.

Finance 307

Finance Startup Cloud Communication 307

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. Intercom helps companies build strong customer relationships through ongoing, personalized, and engaging communication.

Cloud 211

Cloud Leadership Innovation Communication 211

Unbounce

JANUARY 13, 2022

According to Twilio , COVID-19 accelerated companies’ digital communications strategies by six years. Here’s how we’ll use ‘em in 2022. 7 Marketing Trends You Gotta Know About For Your 2022 Strategy. Here’s what you need to avoid in 2022. AI is your ticket to competing in 2022. Thanks for the lessons, 2021.

Marketing 144

Marketing AI Machine Learning Artificial Intelligence 144

SaaStr

JULY 6, 2022

Front is a communication hub that helps teams work better with customers. The app connects all communication channels (social media, email, live chat, etc.) As of 2022, Front has reached an impressive $1.7 A weak point they found was communication, particularly with email. billion valuation.

Enterprise 261

Enterprise Sales Hiring Social Media Communication 261

SaaStr

JUNE 13, 2022

It’s just a very efficient way to communicate and get buy-in. jasonlk) June 13, 2022. Now that board meetings are on Zoom, There’s something to be said for inviting every 5%+ shareholder to join, at least as informal observer, at least for a while. Yet, trend has been opposite, to include fewer & fewer.

Trends 284

Trends Communication Engagement Strategy 284

SaaStr

JANUARY 12, 2024

People did invest a lot in CSM, and in 2021 and 2022, the CSM population grew roughly 20%. From 2022 to 2023, it grew 0%. Nick explained: “If you look at 2021 to 2022, the bubble peaks. If you look at 2022 to 2033, the downturn, it grew basically 0%. They stayed flat, which means people were grinding it out.

Sales Hiring 320

Sales Hiring Customer Success Scale AI 320

SaaStr

JUNE 25, 2022

jasonlk) June 23, 2022. While it can be more than annoying to hear all your hard work as a founder reduced to how “clear your path” is to the next stage, it’s actually an incredibly useful heuristic for communicating. One of the few you can see a clear path to $100B ARR for. — Jason BeKind Lemkin #???????????? What’s that?

Communication 307

Communication Investment 307

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. That's the main question we'll be seeking to answer starting 2022. If you're with a company in sales or you're an individual Sales Professional, this is where you get your insight on the tools that can make you selling more faster in 2022.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Tom Tunguz

DECEMBER 29, 2021

The Future of Money is great so far, but I’m running out of time to finish it before 2022, so it might not truly belong on this list! Separately, emotional granularity, possessing an ample lexicon of different feeling-words, forms the essence of effective communication. Words like Loaded Pistols.

Government 276

Government Finance Engineering Innovation 276

Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. A sizable 70% of companies plan to invest more in proactive customer support in 2022. . Gain a customer support edge in 2022.

Trends 118

Trends Scale Customer Support Scaling 118

Unbounce

DECEMBER 2, 2021

The communication experts at 4PSA say it best: “Your sales team can send pitch emails and marketing messages to key leads, while nurturing discussions that convert into clients and customers.” “To prevent that fatigue, good marketers use multiple channels of communication to stay connected with their audiences.”. Source: LinkedIn.

Social Media 145

Social Media Branding Strategy Communication 145

SaaStr

MARCH 20, 2024

Sam just finished 18 months at Founders Fund after joining in mid-to-late 2022. In 2021 and 2022, the money was a net negative, and what GTM organizations did was twofold. In 2020, 2021 and 2022, the trend in SaaS was to expand hires in sales, marketing, and other resources ahead of actually having the demand to feed them.

Sales Hiring 300

Sales Hiring Sales Recruiting Scale Headcount 300

Intercom, Inc.

JULY 25, 2022

The report Future-Proofing Businesses with Modern Customer Engagement reveals the top trends emerging in the customer engagement landscape in 2022 and beyond. Businesses lack the connected tools needed to provide personal, in-context communications. ” Stay ahead of the customer engagement curve in 2022: Get the full report.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. When you speak, we listen.

Customer Success 98

Customer Success Software Review Innovation Churn 98

Buffer Resources

JULY 11, 2024

  I’ve been focused on building a personal brand on LinkedIn since mid-2022 (that’s just about two years at the time of writing this), and the effort has already paid off — and then some.  Day 10  Share a cliche quote that you can't help but take seriously.

Branding 124

Branding Social Media B2C Engagement 124

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. To learn more, view G2’s 2022 Best Software List and read more about G2’s methodology.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

SaaStr

MARCH 6, 2023

The marketplace in 2023 prioritizes emerging technology and instantaneous communication. Buyers now favor virtual channels as their optimal communication method with a salesperson. As a result, sales execution platforms became more proficient and accessible by 2022.

Innovation 246

Innovation Sales Hiring B2B Strategy 246

SaaStr

NOVEMBER 21, 2022

jasonlk) November 18, 2022. But if you are going to run out: First, always communicate your Zero Cash Date in every investor update, every month, promptly. VCs call this a “Bridge to Nowhere” I’ve done one of these, and lost all my money. I won’t do another. I’ve made exactly $0 on those investments.

Venture Capital 313

Venture Capital SMB Startup Investment 313

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. Follow Matt on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Totango

MAY 13, 2022

When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? What to Look for in a Customer Engagement Platform.

Onboarding 110

Onboarding Engagement Artificial Intelligence Social Media 110

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Today, we’re proud and delighted to recognize the following Customer Success teams as 2022 ChurnHeroes. Onboarding Hero: ClearGov. Adoption Hero: Cision.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

Unbounce

MARCH 17, 2022

Your communication methods affect your customers’ perception of your brand. Unbounce’s Conversion Intelligence Platform handles landing page building, copy ideas, and traffic targeting so you can spend more time on authentic customer communication. Stay transparent. But, you also build your brand as you interact with your customers.

Branding 140

Branding Social Media Strategy Communication 140

SaaStr

MAY 3, 2023

Communicating Expectations To Leaders You must provide tangible, measurable behaviors and expectations for your leaders when you have high standards. Many people had similar experiences to Gainsight in 2021 and 2022. They didn’t get another deal like that for another five years. This isn’t as simple as pipeline, either.

Sales Hiring 254

Sales Hiring Scale Pricing Customer Success 254

SaaSOptics

FEBRUARY 11, 2022

What Does an Accounts Receivable Aging Report Communicate? Dunning is the process of communicating with clients who have outstanding payments. This communication can take virtually any form: emails, in-app notifications, or a good old-fashioned phone call. This helps gauge the collectability of a company’s unpaid receivables. .

Payment Methods 85

Payment Methods Payment Features Payment Solutions Payment Services 85

Buffer Resources

OCTOBER 27, 2022

But it’s not enough to just be a small business on Small Business Saturday – you need to communicate and perhaps remind your audience. However you choose to approach it, we hope these ideas inspire you as you start planning your posts for Small Business Saturday 2022!

Business 103

Business Social Media Branding Communication 103