SaaStr

JANUARY 19, 2025

So one big theme of 2025 SaaStr Annual (May 13-15 in SF Bay) will be going deep on Vertical SaaS. 10 Ways Sales is Different in Vertical SaaS with Mangomints VP of Sales Just an A+ session on the Top 10 ways SaaS is different in vertical SaaS, from who you hire in sales to how you do support and onboarding. See you there!

Scale 189

Scale Sales Hiring Scaling SMB 189

SaaStr

MARCH 24, 2025

Customers expect AI to be baked into your product, whether its automating workflows, improving onboarding, or delivering predictive insights. Onboarding should feel seamless, emails should write themselves, and insights should be delivered without lifting a finger. — James McGillicuddy (@jpmcuddy) March 20, 2025 #9.

AI 147

AI Trends SaaS AWS 147

SaaStr

APRIL 28, 2025

Product Will Need to Be More Self-Serve As AI handles more of the sales and onboarding process, there will be increased pressure to make products truly self-deployable. Companies will need to invest more in seamless onboarding, intuitive UX, and automated implementation to match the efficiency of their AI sales process.

AI 244

AI Underperforming Technical Team Sales Technical Review 244

Sales Hacker

NOVEMBER 8, 2024

Efficient TTV highlights an optimized onboarding experience and provides a clear indicator of early product satisfaction. Tracking this helps pinpoint onboarding bottlenecks, such as overly complex sign-up flows or unclear UX. Tracking this helps pinpoint onboarding bottlenecks, such as overly complex sign-up flows or unclear UX.

Scale 112

Scale Sales Recruiting Sales Hiring AI Search 112

ChurnZero

JANUARY 6, 2025

” So what 2025 customer success trends can we anticipate? For 2025, our experts expect to see customer teams owning more growth targets, demonstrating more impact, and adopting more sophisticated revenue workflows to drive growthultimately positioning themselves as a cornerstone of long-term growth. Its a bumpy road to the top.”

Trends 52

Trends Customer Success Scale SaaS 52

Blulogix

JANUARY 6, 2025

By Inga Broerman The 2025 Blueprint for Scalable Growth in the Subscription Economy The subscription economy is entering a pivotal year. By 2025, the landscape will be more competitive, innovative, and complex than ever before. Businesses that invest in smarter systems now will set the standard for success in 2025 and beyond.

Payment Features 52

Payment Features Subscription AI Search compliance 52

Payrix

APRIL 28, 2025

Theyll ensure every part of the process from merchant underwriting and onboarding to ongoing support is thoughtfully designed to deliver frictionless and flexible experiences to your customers. Read now report 2025 Merchant Insider Report Based on a comprehensive survey of 500+ U.S.

Merchant Services 113

Merchant Services Payment Services Payment Solutions Payments 113

BetterCloud

DECEMBER 18, 2024

Winter also means G2s quarterly reports are out, the G2 Winter 2025 reports are here and we have exciting news to share! BetterCloud is featured in 145 G2 Winter 2025 Grid Reports and named a Leader in SaaS Operations Management, SaaS Spend Management, Data Loss Prevention, and Cloud File Security.

Management 52

Management SaaS Government Operational efficiency. 52

Payrix

APRIL 17, 2025

Must develop sub-merchant onboarding and management systems. It also simplifies the merchant onboarding experience for small and medium-sized businesses, allowing them to start accepting payments quickly. As a payment facilitator, platform providers: Need robust systems to handle payment processing at scale.

Payment Services 100

Payment Services SaaS Payments Merchant Services Payment Facilitation 100

How To Buy Saas

FEBRUARY 25, 2025

Quick onboarding and accessible customer support/resources. Heres how Salesforce and HubSpot compare in terms of interface, onboarding, and daily usability: HubSpot: Designed for Simplicity. Setting up the CRM is quick many small businesses self-onboard with minimal IT support. UI (Lightning) is powerful but can feel busy.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Sales Hacker

FEBRUARY 3, 2025

Set core goals and bet on S-Curves Owners 2025 plan revolves around two key elements: Core Initiatives: A set of seven essential strategies that, if executed well, will drive the planned revenue growth (for Owner in 2025, 2x revenue growth). This landscape map of 2025 features autonomous agents and AI assistants (co-pilots).

Sales Hiring 68

Sales Hiring Scale AI Search Outsourced Development 68

Blulogix

DECEMBER 26, 2024

For companies leveraging subscription billing models, creating and managing effective channel partnerships requires a robust infrastructure that ensures seamless billing integration , accurate pricing, and effortless onboarding.

Payments 52

Payments Payment Features Payment Services Scale 52

Blulogix

JANUARY 14, 2025

Agile monetization platforms are designed to scale with you, supporting new pricing models, expanding geographies, and onboarding new partners seamlessly. Build for Scalability As your SaaS business grows, so do the complexities of your revenue model.

Payment Features 52

Payment Features Scale SaaS Subscription 52

ChurnZero

MAY 8, 2025

This is why gross revenue retention (GRR) is a top metric for SaaS boards in 2025. Attending SaaStock 2025 Austin? Use it to deliver the right touch at the right time, whether through onboarding workflows, usage-based alerts, or lifecycle campaigns that keep your customers progressing toward their goals. Heres what to do.

Scale 52

Scale Retention AI Churn 52

ChurnZero

FEBRUARY 28, 2025

Take a page from your B2C counterparts and optimize for onboarding , engagement and retention. 3: Make onboarding seamless. Build onboarding, engagement and expansion right into your products. See her predictions for customer growth teams in 2025 here. 2: Leverage data to drive more personalized experiences.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

User Pilot

APRIL 2, 2025

Common use cases for mobile analytics include optimizing onboarding flows to reduce drop-off rates, identifying underperforming features that need improvement, personalizing the user experience based on behavior patterns, and making data-driven decisions for your product roadmap. Why Userpilot is the best choice for mobile analytics?

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

BetterCloud

APRIL 15, 2025

Last week, our CEO, Jesse Levin, had the pleasure of speaking with Rentokil Initial CIO (BetterCloud customer), Mark Purcell, on theCUBE podcast with Rob Strechay for Google Cloud Next 2025. Averaging between 40 to 50 acquisitions per year, this seamless migration is critical to accelerating acquisition time to value.

AI 52

AI Artificial Intelligence Management Government 52

Sales Hacker

DECEMBER 13, 2024

Fit for larger deals: This strategy works best for mid-market and enterprise sales, where robust onboarding and implementation are critical. At scale, its often more effective to bring in dedicated leaders for each function. For product-led growth (PLG) or smaller deal sizes, the benefits may diminish.

Scale 108

Scale Sales Hiring Acquisition Customer Success 108

Kalungi

APRIL 15, 2025

Dont Let Churn Undermine Your Growth Youve spent time and money generating demand. Your leads have read your content, attended your demos, and raised their hands. Theyve finally signed up.

Onboarding 52

Onboarding B2B Strategy Churn 52

How To Buy Saas

MARCH 17, 2025

For a small business, this means quick onboarding and adoption you can get the team using it with minimal fuss. It forgoes some of the complex features of larger CRMs to reduce clutter. The interface is clean and modern, focusing on contacts, companies, opportunities, and tasks. Its a true CRM for non-CRM people in that sense.

Software Review 40

Software Review Scale Software Business 40

ChurnZero

NOVEMBER 22, 2024

In fact, treating preventable churn as a professional development opportunity for CSMs is the mindset shift many CS leaders need going into 2025. The Framing: You can introduce Outcomes Club as early as CSM hiring/onboarding as a professional development opportunity. Of course, churn is often more preventable than meets the eye. 

Churn 52

Churn Leadership Education Customer Success 52

BetterCloud

MARCH 25, 2021

By 2025, 85% of business apps they use will be SaaS-based. IDC estimates over 80% of an organization’s data will be unstructured data, such as documents, presentations, and spreadsheets, by 2025. User lifecycle management: the importance of solid onboarding/offboarding. IT organizations spend an average of 7.12

SaaS 98

SaaS Management Cloud Cybersecurity 98

BetterCloud

NOVEMBER 5, 2024

For this, you may need to take some surveys of department heads or you’ll have meetings booked until June of 2025. Even better, BetterCloud also automates employee onboarding & offboarding , license reclamation, spend management, application access, and entitlement. We’re talking water, oxygen, and food here, people.

SaaS 52

SaaS Software Review Technical Review Interviewing 52

Natalia Luneva

APRIL 24, 2025

Stripe Connect, a popular choice among businesses, offers robust features; however, many enterprises are seeking alternatives to better align with their specific needs in 2025. Seamless Onboarding and Verification Process Stripe Connect offers a quick, user-friendly onboarding process that ensures regulatory compliance.

Stripe Connect 40

Stripe Connect Merchant Services Payment Services Payments 40

Full Session

NOVEMBER 27, 2024

Userpilot is a product growth platform focused on improving user engagement and onboarding for SaaS companies. Best for Userpilot is for SaaS companies and product teams looking to improve user onboarding and boost product adoption. The post Top 9 Behavioral Analysis Software Tools of 2025 appeared first on FullSession.

Software Review 52

Software Review Software Technical Review Systems Review 52

Full Session

NOVEMBER 27, 2024

Userpilot is a product growth platform focused on improving user engagement and onboarding for SaaS companies. Best for Userpilot is for SaaS companies and product teams looking to improve user onboarding and boost product adoption. The post Top 9 Behavioral Analysis Software Tools of 2025 appeared first on FullSession.

Software Review 52

Software Review Software Technical Review Systems Review 52

User Pilot

JANUARY 20, 2025

Product tour software is any tool used to build product guides to onboard new users. They save you millions in development costs for what they provide – onboarding guides, built-in analytics, an experimentation suite, code-free styling, roles & permissions, etc. What are the best product tour software tools?

Software Review 52

Software Review Software Onboarding SaaS 52

Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses. Optimize your software onboarding process User experience is everything.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Buffer Resources

JANUARY 15, 2024

"  She likes the "Grow and Tell" podcast by the B2B sales, onboarding, and renewals workspace provider Dock.     Quality B2B content matters more than ever According to Gartner , 80 percent of B2B sales will be primarily digital by 2025.

B2B 137

B2B Technical Advisors SaaS Payments Underperforming Technical Team 137

User Pilot

DECEMBER 31, 2024

out of 5 stars Pricing: Growth plan at $799/month Supported devices: Web for the time being and mobile coming in 2025 Userpilot is a product growth platform that helps companies increase adoption, user satisfaction, and retention. Userpilot Best for: Mid-size and enterprise SaaS businesses G2 rating: 4.6

Software Review 52

Software Review Mobile Interviewing Technical Review 52

User Pilot

APRIL 30, 2024

Personalized onboarding reduces time to value. Checklists are a powerful onboarding tool. So a CSMART goal could be increasing MRR by 22% by 2025. For example, your activation and onboarding completion rate may be lagging, so your focus will be on improving onboarding. SMART goal-setting framework.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

Full Session

DECEMBER 10, 2024

For higher-tier plans, users can access additional support options, including dedicated account management and onboarding assistance. The post Web Analytics Tools Comparison: Top 9 Options in 2025 appeared first on FullSession. Customer support Kissmetrics offers support via email and a detailed knowledge base for all users.

Software Review 52

Software Review Technical Review Systems Review Mobile 52

ChurnZero

OCTOBER 30, 2020

Automation Takes Over Product Onboarding and Adoption. Product-led onboarding and product adoption solutions will automate much of what CSMs do today. To clarify, Olson said he was referring to the more monotonous and mundane aspects of a CSM’s onboarding responsibilities. “We’ve It’s about onboarding.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

FastSpring

DECEMBER 18, 2020

So your site needs to answer questions about product specifications, onboarding, integrations, and how successful it’s been for similar businesses. Of course, there are other reasons why B2B ecommerce is rising in popularity like: ?? More companies (and countries) now have accessible internet. ??

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

FastSpring

JANUARY 23, 2025

It’s all good and well to do that through an outstanding onboarding experience, which we’ve clearly built. And so we often find that people come to us, they suddenly say, I had a, you know, I was at Christmas lunch and I was talking to my family and I’ve decided that in 2025 is my time to exit.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

Stax

MARCH 15, 2025

Consumer adoption of digital solutions is accelerating at a rapid pace, with the SaaS market projected to grow from $315 billion in 2025 to $1,131 billion in 2032. Onboarding Getting users onboarded to a cloud-based platform for payments requires a number of steps. What is payment enrollment?

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

ChurnZero

NOVEMBER 22, 2024

In fact, treating preventable churn as a professional development opportunity for CSMs is the mindset shift many CS leaders need going into 2025. The Framing: You can introduce Outcomes Club as early as CSM hiring/onboarding as a professional development opportunity. Of course, churn is often more preventable than meets the eye. 

Churn 52

Churn Leadership Education Customer Success 52