SaaStr

MARCH 24, 2025

Focus on showing clear evidence of growth + efficiency, segment-specific excellence, and one truly scalable acquisition channel.

Data 147

Data Acquisition AI Finance 147

ChurnZero

JANUARY 10, 2025

2025 still sounds like some far off, distant year in the future to me, with flying cars, robot maids, and all sorts of other sci-fi phenomena. But now that 2025 is actually here, although 2024 certainly had its fair share of futuristic innovations (a desk bike to charge your phone, anyone?!), Thats where measuring efficacy comes in.

Trends 52

Trends Customer Success Technical Review Artificial Intelligence 52

ChurnZero

JANUARY 6, 2025

” So what 2025 customer success trends can we anticipate? For 2025, our experts expect to see customer teams owning more growth targets, demonstrating more impact, and adopting more sophisticated revenue workflows to drive growthultimately positioning themselves as a cornerstone of long-term growth. Its a bumpy road to the top.”

Trends 52

Trends Customer Success Scale SaaS 52

Blulogix

MARCH 17, 2025

By BluLogix Team Why Consumption-Based Pricing Drives Higher Customer Retention Introduction One of the biggest challenges in subscription-based businesses is churn. Consumption-based pricing solves this by ensuring customers pay only for what they use, improving satisfaction and retention.

Retention 59

Retention Pricing AI Search B2B 59

SaaStr

MARCH 18, 2025

Joselyn Goldfein , Managing Director at Zeta Venture Partners, which invests in AI and data infrastructure-focused startups from inception through seed stage And see everyone at 2025 SaaStr Annual, May 13-15 in SF Bay!! They use AI for price discoverability and optimization, with a setup that drives annual retention.

Technical Review 184

Technical Review Artificial Intelligence AI Marketplace as a Service 184

Chart Mogul

DECEMBER 12, 2024

What will 2025 bring? So, what might 2025 bring? The 2025 (new and improved) SaaS resurgence Nick Franklin , Founder and CEO of ChartMogul 2025 will mark SaaSs resurgence. Prove ROI or suffer Philipp Wolf , CEO of Custify In 2025, SaaS will see a reckoning: providers will be forced to prove ROI or face churn.

Fractional VPE 40

Fractional VPE Software Review SaaS Part-Time VPE 40

SaaStr

MAY 10, 2024

Deals pushing into next quarter Deal close and upgrade rates under pressure Larger deals are taking longer They aren’t planning on it getting any easier through the end of the year But GRR and retention is consistent, even if NRR at 102% is down from the 110% peak a few years ago. I.e., folks aren’t churning or leaving.

B2C 276

B2C Mobile B2B Payment Features 276

Clouded Judgement

MARCH 7, 2025

We’ll see how these consensus estimates trend over the year, but the initial guides out of the gate do not inspire confidence that 2025 will be a year of out performance. The median full year guide is only 0.1% ahead of full year consensus (chart below).

Cloud 157

Cloud Forecasting Subscription Payment Features 157

Sales Hacker

MARCH 1, 2025

The best-run SaaS companies dont just grow revenue; they build operational discipline, create high-retention products, and structure themselves for long-term enterprise value. Numbers Behind successfully exited companies was often a balance of aggressive expansion with strong retention and capital efficiency. Their consensus?

Scale 68

Scale SaaS AI Search Sales Hiring 68

Payrix

DECEMBER 10, 2024

With a few weeks left on the 2024 fiscal calendar, we turned to Michael Veatch, Senior Director of Implementations and Ella Aguirre , Director of Solutions Consulting for their insights on what happened in software payments this year and whats on the horizon for platform providers in 2025.

Payment Services 100

Payment Services Merchant Services Payments Payment Solutions 100

Clouded Judgement

APRIL 9, 2025

net retention and CAC payback). In simpler terms — if you had 10 customers 1 year ago that were paying you $1M in aggregate annual recurring revenue, and today they are paying you $1.1M, your net revenue retention would be 110%. At $200M+ ARR, the amount of new-logo ARR you need to add to grow 30%+ is significant.

144

144

Blulogix

MARCH 12, 2025

By BluLogix Team The Future of Monetization: Why Usage-Based Billing is the Key to Scalable Growth Introduction Introduction Subscription models have dominated the digital economy for years, but in 2025, usage-based billing is emerging as the smarter, more scalable approach. Not all customers contribute equally to the bottom line.

Payment Features 59

Payment Features AI Search B2B AI 59

Sales Hacker

FEBRUARY 3, 2025

Set core goals and bet on S-Curves Owners 2025 plan revolves around two key elements: Core Initiatives: A set of seven essential strategies that, if executed well, will drive the planned revenue growth (for Owner in 2025, 2x revenue growth). Net Dollar Retention: How well are we retaining revenue? billion in avoided losses.

Sales Hiring 68

Sales Hiring Scale AI Search Outsourced Development 68

Blulogix

FEBRUARY 14, 2025

The future of renewals is automated, intelligent, and scalable , and businesses that embrace this shift will unlock higher retention, stronger revenue growth, and improved customer experiences. Leverage analytics to optimize retention strategies and expansion efforts. Lets optimize your renewals.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Blulogix

MARCH 18, 2025

Offering flexible pricing models can enhance customer retention. Boosts Customer Lifetime Value Fair pricing models improve retention and upsell opportunities. High Customer Churn Lock-in pricing frustrates users and leads to cancellations. Revenue Leakage Manual tracking errors result in lost revenue.

Payment Features 59

Payment Features Subscription AI Search Customer Lifetime Value 59

Blulogix

MARCH 24, 2025

Companies must find ways to manage Read More March 24, 2025 B2B Billing The Hidden Costs of Traditional Subscription Billing (And How Usage-Based Models Solve Them Introduction While subscription billing offers predictable revenue, it also introduces inefficiencies that can cost businesses millions.

AI Search 59

AI Search Payments Innovation AI 59

SaaStr

JUNE 5, 2020

110% net revenue retention? interest rate due in 2025. Most VC’s have already placed their sales automation bets so they pass. . This sort of company is a perfect fit for production capital that doesn’t need massive returns. Churn under 10% annually? Payback period 12 months or less? Gross margin 85%? Quick ratio between 2-4?

Venture Capital 293

Venture Capital Technical Review SaaS Scale 293

Blulogix

FEBRUARY 3, 2025

With advancements in AI, automated workflows, and integrated billing systems, companies are no longer reacting to renewals; theyre proactively managing them to increase retention, maximize revenue, and reduce operational costs. The future of renewal management is here, and its automated.

Payment Features 59

Payment Features AI Search Management Scale 59

Blulogix

FEBRUARY 12, 2025

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. By proactively engaging customers with upsell and cross-sell offers , companies can increase average contract value (ACV) while improving retention.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Blulogix

JANUARY 1, 2025

While these bundles are great for customer satisfaction and retention, they create significant challenges: Operational Complexity: Managing bundles with diverse components requires intricate coordination across billing and provisioning systems.

Scale 52

Scale Marketplace as a Service Payment Features Subscription 52

Blulogix

MARCH 27, 2025

Billing Optimization AI suggests adjustments to pricing strategies based on real-time data, ensuring profitability while maintaining customer retention. They rely on expensive resourcesLLMs, GPUs, and vast amounts of data Read More March 25, 2025 The post How AI is Transforming Billing appeared first on BluLogix.

Payments 59

Payments AI Search Payment Services AI 59

Blulogix

MARCH 7, 2025

Optimize Retention & Expansion Strategies Prioritize high-margin customers for retention and upsell opportunities. While some generate high revenue and strong margins, others Read More March 7, 2025 B2B Billing Smarter Pricing Strategies with Real-Time Cost Insights Are You Pricing for Profitability or Guessing?

Revenue 59

Revenue AI Search B2B Pricing 59

ChurnZero

FEBRUARY 28, 2025

1: Balance acquisition, engagement, and retention. Many SaaS companies over-index on acquisition, prioritizing new logos over more profitable retention and expansion revenue. Take a page from your B2C counterparts and optimize for onboarding , engagement and retention. See her predictions for customer growth teams in 2025 here.

SaaS Payments 52

SaaS Payments Payment Features Subscription B2B 52

Sales Hacker

DECEMBER 13, 2024

Seamless customer journey Owning the entire customer lifecycle from acquisition to retention eliminated disconnects between pre- and post-sales teams. This approach also improved forecasting accuracy by combining sales and retention data, enabling better pricing, resource allocation, and product planning. Lets get into it.

Scale 109

Scale Sales Hiring Acquisition Customer Success 109

Clouded Judgement

OCTOBER 6, 2023

As you can see, Fed officials are saying the fed funds rate will be ~5% in 2024, and ~4% in 2025. The below charts show the distribution of projections for GDP growth in 2023, 2024, 2025. Each “dot” represents a fed officials projection for where the fed funds rate will be for the next few years. Two takeaways.

Cloud 157

Cloud Banking Subscription Payment Features 157

Blulogix

DECEMBER 31, 2024

Enhance Retention: Customers are more likely to stay with a service that adapts to their changing needs over time. Why Usage-Based Models Drive Growth Usage-based models fuel growth by enabling businesses to: Reach New Markets: Flexible pricing lowers barriers for customers who might hesitate to commit to fixed subscription plans.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

Blulogix

FEBRUARY 13, 2025

Subscription businesses that align renewals with upselling and cross-selling efforts see higher contract value per customer and improved Net Revenue Retention (NRR). Multi-year contracts that increase long-term customer commitment.

Payment Features 59

Payment Features Payments Subscription Revenue 59

How To Buy Saas

MARCH 17, 2025

In fact, 83% of small businesses using a CRM saw a positive return on investment and 61% reported improved customer retention by leveraging these tools. A good CRM acts as a centralized hub to track interactions, automate routine tasks, and nurture leads through the sales pipeline.

Software Review 40

Software Review Scale Software Business 40

User Pilot

DECEMBER 31, 2024

It lacks other analytics reports such as cohort retention reports, path analysis, and custom dashboards. out of 5 stars Pricing: Growth plan at $799/month Supported devices: Web for the time being and mobile coming in 2025 Userpilot is a product growth platform that helps companies increase adoption, user satisfaction, and retention.

Software Review 52

Software Review Mobile Interviewing Technical Review 52

User Pilot

APRIL 2, 2025

Note: At the time of writing, this feature is still in development and will be available at the end of Q1 2025. Onboard users, make announcements, and boost retention with mobile-first UI patterns. Thus, you have a single platform that addresses everything you need, from onboarding to retention.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

Kellblog

NOVEMBER 23, 2022

2024 and 2025). While technically the board is only approving the proposed 2023 operating plan, that plan has a 2024 and 2025 model attached to it. The next block focuses on retention rates: Net dollar retention = current ARR from year-ago cohort / year-ago ARR from year-ago cohort. The proposed operating plan (2023).

Technical Review 127

Technical Review Software Review Forecasting Churn 127

ChurnZero

JANUARY 27, 2025

It uses Customer Success AI to analyze every customer interaction for sentiment and key topics, giving unmatched awareness of your customer relationship dynamics so that you can deliver better customer experiences to increase retention and revenue at scale. Emilee’s favorite aspect of Engagement AI?

AI 52

AI Engagement Scaling Customer Success 52

Clouded Judgement

SEPTEMBER 20, 2024

The projections from individual officials suggested a total of one percentage point in cuts by the end of 2025 and a half-point in 2026. This implies a gradual easing cycle over the next few years. drop from the start of the year.

Cloud 157

Cloud Forecasting Revenue Investment 157

Full Session

DECEMBER 4, 2024

Competitive advantage: The insights from the data can inform decisions, improve digital interactions and drive sales and customer retention. With customer feedback collection tools , you can make strategic changes to increase user retention and develop a more engaging online presence. Happy customers become loyal customers.

Payment Methods 52

Payment Methods Payment Services Payments Payment Solutions 52

Full Session

DECEMBER 4, 2024

Competitive advantage: The insights from the data can inform decisions, improve digital interactions and drive sales and customer retention. With customer feedback collection tools , you can make strategic changes to increase user retention and develop a more engaging online presence. Happy customers become loyal customers.

Payment Methods 52

Payment Methods Payment Services Payments Payment Solutions 52

Totango

FEBRUARY 11, 2022

Technology research firm Gartner projects that by 2025, 80% of B2B interactions between suppliers and buyers will be digital. Customer experience has a significant impact on customer retention rates as has been shown by several studies conducted on B2C relationships. Why Take B2B Customer Experience Seriously?

B2B 114

B2B B2C Technical Review Systems Review 114

How To Buy Saas

DECEMBER 18, 2024

In 2025, the conduction of webinars has become the most important tool for building a strong relationship with potential leads. ClickMeeting is the highly in-demand webinar software of 2025 customized invites and user-friendly interface. So, being the best marketing tool of 2025, it now offers an online webinar setup as well.

Payment Solutions 52

Payment Solutions Software Review Payments Payment Methods 52