SaaStr

DECEMBER 20, 2024

Former Head of Revenue at BILL and HubSpot Americas leader Michelle Benfer recently joined us on a SaaStr Workshop Wednesday share her insights on one of the most critical roles in any SaaS organization: the frontline sales manager. Having led sales teams of 500+ at BILL and 800+ at HubSpot, Michelle has unique insights into what makes great frontline managers and why investing in them is crucial for sustainable growth.

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The Daily Egg

DECEMBER 18, 2024

A user experience (UX) strategy is a detailed plan that outlines how you can achieve a specific vision for your customers user experience. Thats one. The post Creating A UX Strategy Your Boss and Users Both Love appeared first on The Daily Egg.

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SaaStr

DECEMBER 15, 2024

Top Posts: #1. 10+ Signs of a Mediocre Hire #2. Has Quitting Culture Now Crossed Into Founder CEOs? #3. Is SaaS Back? (TL;DR: It Sure Feels Like It) #4. Stay Longer. But Also Quit Faster. #5. 83% Percent of You Havent Gotten AI SDRs to Work Yet Top Vids and Pods: #1: “How to Successfully Bring AI Products to Market at Scale with GitHubs CRO” #2.

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Clouded Judgement

DECEMBER 20, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now The Fed Bomb The markets were enjoying a nice little Santa Claus rally until this Wednesday when the Fed decided to shake things up! The Nasdaq dropped >3.5%, which I believe is the largest drop after a fed meeting going back to the onset of Covid.

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Payrix

DECEMBER 18, 2024

The world of Embedded Payments saw remarkable developments in 2024, shaping strategies and innovations across the industry. In a compelling discussion on PayFAQ: The Embedded Payments podcast, Ian Hillis hosted payments veterans Ella Aguirre and Michael Veatch to reflect on the past year. The conversation unpacked notable trends, challenges, and opportunities for software companies navigating this dynamic landscape. 4 key takeaways from Embedded Payments in 2024 Takeaway #1: Maturity in Embedded

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The Daily Egg

DECEMBER 16, 2024

Are you looking for a career as a user experience (UX) director? Or are you part of an HR team thats hiring a UX director? The post UX Director: A Complete JD + Everything You Must Be Good At appeared first on The Daily Egg.

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Predictable Revenue

DECEMBER 18, 2024

Sendoso's early success didnt come from chance. It resulted from solving a real, overlooked pain point in the market. The post From 0 to 100 Customers: Channels, Challenges, and Wins with Kris Rudeegraap appeared first on Predictable Revenue.

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USIO

DECEMBER 20, 2024

Managing billing efficiently is critical to maintaining healthy cash flow and keeping customers satisfied. Refining your invoicing process, particularly the print and mail components, can significantly reduce stress and improve overall operational efficiency. Manual invoice creation is time-consuming and prone to errors. Automation is your ally here.

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Tom Tunguz

DECEMBER 16, 2024

From the pit lanes of Formula One to the secretive world of commodities trading, from the championship poker tables to storytelling competitions, I enjoyed a wide range of different books this year. Here are my favorites : Every Hand Revealed by Gus Hansen : A hand-by-hand narrative of Professional poker player Gus Hansen winning the 2007 Aussie Millions tournament.

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

SaaStr

DECEMBER 18, 2024

Databricks worth $62B, sounds like a lot but: – Crossing $3B ARR – Growing 60% (!) and >accelerating< – 80% Gross Margins – 500 $1m+ customers 20x ARR doesnt seem >that< high pic.twitter.com/5qW7jeReQc — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) December 17, 2024 So SaaS is back. Perhaps Databricks isn’t really SaaS, it’s Cloud + AI/Cloud infrastructure.

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Sales Hacker

DECEMBER 17, 2024

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Guy Yalif is a seasoned B2B SaaS executive with over 20 years of go-to-market experience. As the co-founder and CEO of Intellimize (acquired by Webflow), Guy brings a unique perspective from his journey through iconic companies like Microsoft, Yahoo, and Twitter, as well as his background in aerospace engineering.

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Valuize Consulting

DECEMBER 17, 2024

Defining the right Customer Success Manager (CSM)-to-account ratio is a nuanced challenge. This applies to any customer success focused role assigned a portfolio of accounts. Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and e

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Blulogix

DECEMBER 16, 2024

By BluLogix Team Understanding Consumption Billing and Its Challenges Introduction In the evolving landscape of service delivery, the consumption billing model is becoming increasingly popular, especially for Managed Service Providers (MSPs). Unlike traditional subscription-based models that offer predictable, fixed charges, consumption billing charges customers based on the actual use of services.

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Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

BetterCloud

DECEMBER 16, 2024

If youre like most organizations today, your employees use a mysterious number of SaaS apps. Sometimes an app is approved by IT. And other times, its not. As something all IT organizations grapple with, here we discuss some of the hidden risks of shadow IT in the SaaS stack , why IT shouldnt dismiss them, and how to mitigate them. What is shadow IT?

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SaaStr

DECEMBER 19, 2024

Salesforce, Nov 2024: We're hiring 1,000 new sales execs to sell AI! … Salesforce, Dec 2024: Now we're hiring 2,000 new sales execs to sell AI — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) December 19, 2024 So it was just the other day Salesforce somewhat stunned the tech world by announcing it would hire 1,000 folks in sales and marketing to sell AgentForce and its AI products — while keeping other hiring, including engineering, flat.

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How To Buy Saas

DECEMBER 20, 2024

2024 is coming to a close, and it has been a terrific year for SaaS businesses as the industry has witnessed quite a favorable growth. For SaaS companies, accounting becomes one of the most crucial processes to understand their financial and overall business health, and then make informed decisions about future steps. SaaS accounting requires in-depth knowledge about the industry and your business, including the strenuous task of keeping a record of your company’s earnings and expenses.

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Infinicept

DECEMBER 16, 2024

As a finance leader in a healthcare SaaS company, you’re balancing pressure from all sides. You’re trying to improve margins, accelerate cash flow, and keep investors satisfied. And somehow, you have to do all this without increasing operational costs. Your patient payments program has enabled another revenue stream for your company by giving you a portion of the transaction fees.

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

User Pilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features.

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BetterCloud

DECEMBER 18, 2024

As winter wraps its frosty embrace around us, we can’t help but show gratitude for our incredible journey at BetterCloud. Winter also means G2s quarterly reports are out, the G2 Winter 2025 reports are here and we have exciting news to share! For the nineteenth consecutive quarter, BetterCloud stands out in the SaaS Management Software industry and were not just smiling, were doing a victory dance!

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SaaStr

DECEMBER 17, 2024

When Dan O’Connell stepped into the CEO role at Front , a customer service platform with nearly 9,000 customers and nearly $100M in revenue, it wasn’t his first rodeo. Having previously taken over from the founder as CEO at TalkIQ (pre-revenue), Dan brought to SaaStr Annual his valuable insights about managing change at different company stages.

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SaaS Metrics

DECEMBER 21, 2024

Yearn to uncover practical ARPA vs. ARPU examples in SaaS reporting that reveal strategic insights and optimization opportunities. Discover more. The post Practical Examples of ARPA vs. ARPU in SaaS Reporting first appeared on SaaS Metrics.

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Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Infinicept

DECEMBER 16, 2024

For operations leaders in healthcare SaaS, scaling is a balancing act. As demand grows, so does the pressure to get new clients up and running without sacrificing service quality. One major stumbling block? Payments. Slow underwriting, poor communication, and delayed onboarding with payment providers can turn a growth opportunity into a logistical headache.

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The Moz Blog

DECEMBER 16, 2024

Description: Explore the Moz top creators of 2024 across blogs, Whiteboard Friday, webinars, and podcasts.

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BetterCloud

DECEMBER 17, 2024

Anyone else feel like 2024 breezed by? As we round the corner to 2025, the IT landscape is poised for significant transformation. With a focus on streamlining operations and enhancing security, emerging IT trends prove 2025 will be a doozy. The value era is here to stay Managing SaaS has evolved through three distinct eras: SaaS Expansion to SaaS Austerity to now SaaS Value.

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SaaStr

DECEMBER 18, 2024

Dear SaaStr: What is the best way to deal with an “unauthorized signer” on a contract in SaaS sales? A large company signed a contract to buy about $30K worth of software from us, and then the person who signed the contract said he didn’t have the authority to. I’ve been there, on both sides of it. Let me just add my personal learnings.

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaS Metrics

DECEMBER 20, 2024

Join us as we delve into the pros and cons of cloud service models, revealing insights that could transform your business strategy. The post Advantages and Disadvantages of Each Cloud Service Model first appeared on SaaS Metrics.

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Chart Mogul

DECEMBER 18, 2024

Here are the highlights from the past 12 months. I’ve been reflecting on the SaaS industry’s journey in 2024. This year feels like the culmination of our collective move to the final stage of the grief cycle: Acceptance. After the ZIRP-fueled 12-year tech bull run and the sobering crash of 2022, our industry has evolved and 2025 is shaping up to be the continuation of this new chapter for SaaS.

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Teamgate

DECEMBER 16, 2024

What does it take to achieve high conversion rates on your website? There are numerous ways to encourage visitors to buy (or turn into qualified leads). Nonetheless, the best method to lay the foundations of a high-performing site is to focus on web design.

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