SaaStr

JUNE 19, 2024

There were big opportunities in the QR space, so Bitly made an acquisition that was a big accelerator and set the stage for becoming a multi-product platform. Optimize your acquisition funnel. You’ll have to figure out how to best optimize acquisition funnels for your PLG path. You might have to rebuild your marketing team.

Scale 300

Scale Scaling Underperforming Technical Team User Experience 300

Tom Tunguz

AUGUST 7, 2017

At some point in the life of most SaaS companies, the business will be faced with the question, when should we move up market? The strategic question might be catalyzed by increasing cost of customer acquisition in the core SMB segment. Lastly, is the company culture ready to sustain a different sales motion?

SMB 185

SMB Sales Funnel Company Culture Enterprise 185

Intercom, Inc.

MARCH 14, 2019

At companies like LinkedIn, Lever and now Survey Monkey, she’s woven customer centricity deep into the fabric of the business – whether that’s in the process of product development, the company culture or how teams work day to day. Use customer insights to boost customer acquisition.

Scale 178

Scale Sales Recruiting Sales Hiring Company Culture 178

SaaStr

APRIL 1, 2022

Mistake #2: Not Doing Mergers and Acquisitions Sooner. They eventually acquired companies, but Schuck advocates for acquiring sooner, especially if you are profitable. They eventually acquired companies, but Schuck advocates for acquiring sooner, especially if you are profitable.

Sales Hiring 274

Sales Hiring Acquisition Investment Leadership 274

SaaStr

AUGUST 3, 2022

And if you’ve decided it’s time to go after an acquisition, be supportive of gradual change and be flexible. If you do that, even if it’s suboptimal for you in the short term (6 months may sound too long) … it will pay off in the long run. This also generally is the right way to go if your startup is acquired. Get a Bit Zen.

Startup 274

Startup Acquisition Engineering Company Culture 274

SaaStr

MAY 10, 2023

Fanatical Happy Customers Are Your Best Acquisition Channel You can use customer acquisition channels like social media, content creation, and other inbound and outbound strategies, but nothing beats a fanatically happy customer. They’ll be your best customer acquisition channel. “I’d say, ‘I love it!

Sales Recruiting 246

Sales Recruiting Sales Hiring Social Media Sales 246

SaaStr

AUGUST 22, 2022

Yet perhaps a less obvious piece of leadership is building an ethical framework for your company. . So many things stay on SaaS leaders’ minds, like growing revenue, hiring strong teams, and making customers happy.

Social Media 280

Social Media Software Review Leadership Acquisition 280

SaaStr

NOVEMBER 23, 2022

Angolia recently acquired another company, and Angolia had to figure out how they would hit the numbers required to make a return on the acquisition. Implement value drivers for accountability.

Underperforming Technical Team 313

Underperforming Technical Team Leadership Outsourced Development Finance 313

SaaStr

NOVEMBER 25, 2023

If you think about the customer acquisition funnel, you have the top, middle, and bottom. At Brex, they started incentivizing based on logo acquisition. Diagnosing Growth Bottlenecks : Identifying and addressing bottlenecks in the customer acquisition funnel is crucial. 2: Diagnose the Bottleneck to Growing Faster.

Sales Hiring 281

Sales Hiring Underperforming Technical Team Revenue Sales 281

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. The day that acquisition closed, we became a 250,000 person company. Tina Hsiao : Awesome.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

Intercom, Inc.

APRIL 25, 2019

Making sure culture scales as you grow. Company culture can be especially delicate when a startup is experiencing hypergrowth. Zappos understands this truth more than most, offering its new employees $2,000 to leave if they feel the company isn’t a good fit for them. Each approach exercises a different muscle.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

Intercom, Inc.

OCTOBER 22, 2020

Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboarding and support. Today’s customers expect a more human experience from companies to fulfill their needs with speed and ease.

Leadership 218

Leadership Scaling Engineering AI 218

SaaStr

MAY 10, 2022

Through this acquisition, TripActions can appeal to different markets by providing tailored solutions for all user needs. . To invest in its user base, TripActions acquired Reed & Mackay to provide VIP white-glove travel services.

Travel 270

Travel Revenue Underperforming Technical Team Scale 270

SaaStr

APRIL 2, 2023

Later on, when we thought a new acquisition of raw technology was ready to scale (it wasn’t – it is now) In 2022 (like many companies), when we misread the “COVID bump” of 2021 for a secular change in software In each case, the mistake wasn’t being aggressive.

Sales Hiring 329

Sales Hiring Scale Customer Success Scaling 329

SaaStr

JUNE 4, 2021

JB: And how did this kind of style of management or company culture started? Olivier: So the choice for us was … Actually, we were forced to do it because when we started the company it was really, really hard for us to raise money. Because you have new people coming in, they have their own culture, obviously.

Scale 317

Scale Underperforming Technical Team Sales Hiring Engineering 317

SaaStr

JANUARY 25, 2023

This structure drove the company to a $2.5 billion-dollar acquisition by Bill within five years. Divvy’s CRO, Sterling Snow, created a structure aligning these two teams with others to create a formidable revenue team.

Customer Success 246

Customer Success Revenue Marketing Sales 246

SaaStr

JULY 27, 2022

But happy customers can not only expand your recurring revenue but also contribute to new conversions and acquisitions. . On the subject, Zocchetto said, “I think on top of sales and marketing and a beautiful product…making your customers happy with what you are delivering to them is the most important lever for growth.”.

SMB 244

SMB Sales Hiring Scale B2C 244

SaaStr

JUNE 2, 2023

Whether in customer acquisition, the revenue growth spectrum, or elsewhere, know that you’ll need to find the bottleneck and apply enough pressure and attention to alleviate it and move it elsewhere.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale Branding 261

Neil Patel

AUGUST 28, 2020

A Crisp-clear Company Culture. An SEO company may have the unique expertise you seek and all the characteristics listed above. Yet, their company culture may not fit with yours. The people you choose would help to bridge the communication gap between your company and the agency. Discovery session.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

SaaStr

APRIL 28, 2023

If you don’t have an interactive product demo, invite interesting guest speakers, and talk about exciting things your company is doing.

Scale 245

Scale Sales Hiring Sales Business 245

Panintelligence

JUNE 7, 2024

We often see companies too focused on customer acquisition, and not enough on retaining customers. Not prioritising your company culture or investing enough in your own team What mistakes have you made and seen in terms of company culture and building teams?

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

Sales Hacker

MAY 24, 2023

Tito explains when it makes sense to prioritize customer acquisition vs. retention and vice versa. He also shares how company culture impacts productivity and morale, primarily within sales teams. Company : AltiSales Noteworthy : Tito is an expert in sales development and all things sales.

Underperforming Technical Team 103

Underperforming Technical Team Consulting Company Culture Acquisition 103

Totango

JULY 1, 2022

Customer loyalty weighs more heavily on revenue: where the loss of a B2C SaaS customer may be offset by the acquisition of other customers of equal value, the loss of a single major B2B customer may significantly impact a company’s revenue. These include: Prioritizing customers: Loyalty is a two-way street.

B2B 114

B2B B2C Underperforming Technical Team Business 114

Sales Hacker

OCTOBER 26, 2020

So, today, we’re going to look at the five important aspects to building a high-performing sales enablement program through planning and preparation: Talent Assessment and Acquisition. Talent Assessment and Acquisition. Without a focus on talent assessment and acquisition, the next six details won’t make sense. Sales Onboarding.

Sales Enablement 119

Sales Enablement Sales Hiring Scale Sales 119

SaaStr

SEPTEMBER 18, 2020

When we made the acquisition, I remember being in a meeting with our senior executives. About four months after we made the acquisition, we announced to the team we were changing the name. And I think we went into the acquisition going, “Well, that company’s growing faster. And it was like, “Okay.

Sales Hiring 246

Sales Hiring CTO Hire Scale Investment 246

User Pilot

JULY 30, 2023

Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. Other factors that could lead to the occurrence of data silos include: Company culture. Mergers and acquisitions.

Data 98

Data Systems Review Software Review Company Culture 98

Intercom, Inc.

JULY 12, 2018

I hosted Elad on the podcast for a conversation that ranged from the key themes of his new book to scaling a healthy culture and ins and outs of mergers and acquisitions. Culture is the set of relationships people in the company have to each other – and the unwritten set of rules they live by – and it’s going to evolve over time.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

SaaStr

FEBRUARY 22, 2019

Another thing I wish I had realized before is the fact that company culture is unfortunately not only about values you put on your wall but also about tough decisions. We are looking for talent acquisition people because we don’t have enough people in the H.R. Florian Douetteau: When there is a fire. And that empirically.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Company Culture 120

Casey Accidental

NOVEMBER 13, 2019

If driving more customers was your customers’ #1 need, and that’s not what you helped them with, you probably didn’t build a very successful business, or the problem of solving customer acquisition for that market is very difficult. But SAAS companies continue to grow on the public markets. 2 Desire for Market Networks.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

ProfitWell

MARCH 7, 2019

SurveyMonkey x Usabilla SurveyMonkey keeps climbing with Usabilla , a website/app survey company, in their acquisition of the Amsterdam-based startup for $80 million. This acquisition is a major step in furthering that goal.". In headlines. We live our mantra that 'great relationships grow great businesses.' Product of the Day.

Entrepreneurship 70

Entrepreneurship Company Culture Acquisition Payment Features 70

Chart Mogul

APRIL 15, 2020

They may sound like big abstract concepts, but when put into action, they form your brand’s culture. Company culture is made up of all the tiny decisions your employees make each day as much as the leading, big-picture decisions. Company culture videos can help you showcase just that!

Sales Hiring 64

Sales Hiring Sales Recruiting Company Culture Social Media 64

Neil Patel

APRIL 9, 2021

If you’re consistently trying to hire people and dealing with turnover, it may not be so much about the process but more about your talent acquisition. By utilizing talent insights, you can get a snapshot of what other companies are doing and how skills are changing. LinkedIn Insights Case Study: KBC Bank.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

SaaStr

JANUARY 7, 2020

A lot of companies have figured this out. WhatsApp had under 60 people at the time of acquisition. It was the highest market cap per person company in history. And you’re probably thinking, well, those are B2C companies. Instagram had 16 people. They have it easy.

Sales Recruiting 196

Sales Recruiting Sales Hiring Management Marketing 196

User Pilot

FEBRUARY 5, 2021

Identifying opportunities to improve the customer acquisition strategies to increase user engagement with the product. At times, the product growth managers can find themselves dealing with metrics related to customer acquisition, engagement, and retention. This helps them to align their efforts to customer needs.

Management 106

Management Sales Hiring Onboarding User Experience 106

Intercom, Inc.

MARCH 15, 2018

One of the exciting things about a company that is going through a little bit of change, a little bit of chaos, is there is a lot of opportunity, and for me that opportunity was getting to move into management. I stayed at Digg until the company closed and through this talent acquisition where we joined SocialCode.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

OpenView Labs

OCTOBER 26, 2021

Additional resources on thriving past product-market fit: The SaaS company that accidentally grew to 800,000 users . 3 famous freemium SaaS acquisition strategies (and why they’re so good). What product-led storytelling is and how it drives user acquisition. Additional resources on IPOs, mergers and acquisitions: .

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

SaaStr

MARCH 3, 2020

So I worked for Jason Lemkin for about six years, half of which was EchoSign and the other half of which was Adobe post acquisition. So I wanted to get the experience of working for a Fortune 500 tech company. Was the 10th employee and VP of Sales for EchoSign.

Sales Hiring 229

Sales Hiring Sales Recruiting CTO Hire Scale 229