Tom Tunguz

JULY 14, 2013

The product is essential to the operation of a customer’s business. For example, Zuora enables subscription billing; Expensify manages employee expenses; ZenDesk builds customer support systems. Customers can’t function without it. Competition increases customer acquisition costs and increases sales complexity.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Machine Learning 100

FastSpring

JANUARY 9, 2023

A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Finally, you’ll need to maintain a large team of tax and legal experts to maintain global compliance (because solutions like Stripe don’t help with any legalities). Taking the lead on legal compliance (including audits). A robust payments toolkit.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

Stax

DECEMBER 6, 2024

Evolution of Worldpay: Mergers, Acquisitions, and Branding Changes Originally launched in 1971, Worldpay Inc. Over the decades, it underwent multiple mergers and acquisitions, significantly shaping its trajectory in the financial services sector. operated as a payment processing firm for financial institutions and service providers.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

User Pilot

SEPTEMBER 4, 2024

Effective process design leads to higher efficiency, better consistency , improved product quality, better ROI , and enhanced compliance. Key process design principles are flexibility, scalability, cost-effectiveness, user-friendliness, standardization, continuous improvement, and customer-centricity. Customer onboarding procedures.

Business 105

Business Scale Customer Support compliance 105

FastSpring

DECEMBER 7, 2023

“This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions. As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Stax

MARCH 18, 2025

Customer lifetime value. Often abbreviated to CLV or LTV, this is the amount of revenue generated by a customer as long as they have an account with your SaaS company. Customer acquisition cost. Divide those expenses by the number of customers acquired in that period to reach that growth metric.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Neil Patel

OCTOBER 20, 2020

From the start, you get a dedicated HR manager to help build your HR policies and walk you through your state’s compliance regulations. They can also help you onboard employees, terminate them, and handle corrective action while staying in compliance. In fact, more than half a million of their customers are small businesses.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

User Pilot

APRIL 2, 2025

For instance, marketing focuses on user acquisition, whereas product looks at feature adoption. Protect customer data with the highest compliance standards Every data point you collect represents actual people, so safeguarding it is a must. Its a far better alternative to managing extra tools that dont give you the full story.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

Stax

FEBRUARY 19, 2024

Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities. What is Vertical SaaS? What is Horizontal SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

FastSpring

FEBRUARY 20, 2019

Software companies can focus on growing their company knowing that they have a full-service ecommerce solution ready to handle back-office operations like chargeback management, global tax compliance, and order processing. Maintaining proper tax compliance is a critical requirement for protecting your company’s bottom line.

Payment Methods 80

Payment Methods Outsourcing Services Payment Services Payment Solutions 80

Sales Hacker

FEBRUARY 2, 2021

This model is relatively popular for companies dealing with low-cost products associated with low customer acquisition cost. The customer is involved in a majority of the decision-making processes and uses the product at their leisure. Security : Are all data fully protected and in compliance with privacy policies?

Scale 113

Scale Enterprise Marketing Sales 113

User Pilot

MARCH 21, 2023

It adds unlimited saved reports and saved cohorts, the modeling layer, and email support. It offers advanced security and compliance features and priority support. and is attributed to its ease of use, customization and personalization options, and high-quality customer support. Its current G2 rating is 4.6

Pricing 98

Pricing Software Review compliance Retention 98

User Pilot

OCTOBER 26, 2023

Product-led growth (PLG) is a go-to-market strategy that leverages the product as the main driver of customer acquisition , retention , and account expansion. That’s also how they access support. It collects information about users’ previous Zendesk experience, the support channels they use, and who they support.

Outsourcing Services 103

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 103

ChurnZero

JANUARY 13, 2022

“Not only have we accomplished major milestones in terms of organic growth, but our acquisitions have made us a force within the compliance industry. I am excited to bring a new focus to customer success within our organization, helping to drive excellence in every aspect of our business.” – West Coast, U.S.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

MAY 27, 2024

Tracking and improving customer loyalty helps increase customer retention and revenue growth. Several factors can drive customer loyalty, including: Product value. Customer support. This customer segmentation strategy ends with the following 6 segments: Prospects. Feature updates. Loyalty programs.

Customer Lifetime Value 105

Customer Lifetime Value Retention Engagement User Experience 105

User Pilot

MARCH 25, 2024

Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate. Finally, accurate valuations are also important for regulatory compliance and taxation purposes.

SaaS 105

SaaS Customer Lifetime Value Acquisition Churn 105

User Pilot

MARCH 21, 2023

Track product usage across important customer journey stages When tracking product usage, make sure to do it across all touchpoints in the customer journey. For example, at the acquisition stage, you could be looking at sign-up flow completion or engagement with demo content. Application analytics: Cohort analysis.

Management 98

Management Technical Review Outsourced Development Mobile 98

Natalia Luneva

APRIL 24, 2025

With robust compliance features and international support, Stripe Connect serves as a cornerstone for businesses looking to scale their operations globally. Seamless Onboarding and Verification Process Stripe Connect offers a quick, user-friendly onboarding process that ensures regulatory compliance.

Stripe Connect 40

Stripe Connect Merchant Services Payment Services Payments 40

How To Buy Saas

FEBRUARY 25, 2025

Through numerous acquisitions (ExactTarget, Tableau, Slack, and more), Salesforce built an expansive ecosystem of cloud services. Its the go-to choice for many large and mid-market companies that need extensive customization and scalability. Quick onboarding and accessible customer support/resources. Want AI insights?

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

How To Buy Saas

APRIL 29, 2024

For instance, if you are connecting a SaaS customer relationship management (CRM) solution with your existing marketing automation platform, an API-based connection enables a seamless interchange of data and real-time updates between the two systems, which guarantees that the customer data is accurate and consistent.”

Systems Review 52

Systems Review Software Review Cloud Software 52

SaaStr

DECEMBER 31, 2019

Craig : I think it actually, it’s a really good point about just engaging with the customers that you have. And I can remember working for a startup and our customer support rep was probably one of our most valuable sources for information about the challenges with the product. One part is what does your customer want?

Enterprise 162

Enterprise Underperforming Technical Team Scale B2B 162

User Pilot

MARCH 29, 2024

Uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, and SOC 2/GDPR compliance. Acquisition reports. This enables you to measure the effectiveness of your marketing strategies. Social listening.

Social Media 105

Social Media AI Retention Pricing 105

Full Session

DECEMBER 10, 2024

Customer support You can reach FullSession’s support team via live chat and email, or visit the help center. Customer support Mixpanel offers several support channels, including email, live chat, and a detailed knowledge base. Customer support Google Analytics provides documentation and a help center.

Software Review 52

Software Review Technical Review Systems Review Mobile 52

Blulogix

JANUARY 5, 2024

Example: A software-as-a-service (SaaS) company tracks how many customers cancel their monthly subscriptions. Subscription Management Definition: Subscription management involves handling all aspects of a subscription, from sign-up and billing to customer support and cancellation.

Payment Features 52

Payment Features Subscription Payment Services Payments 52

Full Session

NOVEMBER 27, 2024

Its key features include session recordings and replays , interactive heatmaps , website feedback widgets , conversions and funnels , and error tracking, all while ensuring compliance with GDPR, CCPA, and PCI standards. FullSession ensures that sensitive user data is excluded, maintaining privacy compliance. Book a demo today.

Software Review 52

Software Review Software Technical Review Systems Review 52

Full Session

NOVEMBER 27, 2024

Its key features include session recordings and replays , interactive heatmaps , website feedback widgets , conversions and funnels , and error tracking, all while ensuring compliance with GDPR, CCPA, and PCI standards. FullSession ensures that sensitive user data is excluded, maintaining privacy compliance. Book a demo today.

Software Review 52

Software Review Software Technical Review Systems Review 52

OPEXEngine

FEBRUARY 22, 2022

In the SMM SaaS company, the GTM organization will consist of a mix of inside and direct sales teams, with the latter operating as individual contributors without pre-sales support. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Intercom, Inc.

MARCH 29, 2022

It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. Fourth, we believe that customer support is undergoing a massive once-in-a-generation change. And of course it powers our entire customer support experience.

Scale 118

Scale Banking Technical Review Software Review 118

User Pilot

AUGUST 17, 2024

Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Manage Customer Feedback : Gather and incorporate feedback from users to refine the product. Also create product roadmaps, aligning with company goals and timelines.

Scale 52

Scale Leadership Interviewing Trends 52

User Pilot

DECEMBER 12, 2023

TL;DR Retention analytics , also known as survival analytics, identifies the causes of customer churn. Try Userpilot FREE 14 Day Trial No Credit Card Required What is retention analytics Retention analytics , also known as survival analytics, identifies the causes of customer churn. Customer support is only available through email.

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

MAY 20, 2024

These technologies position your product at the center of your growth strategy, focusing on delivering an exceptional user experience that drives customer acquisition , retention , and expansion. Acquisition and engagement reports. Create custom funnels for your web app and track how users progress through the funnel.

Software Review 52

Software Review Scale AI Search SaaS 52

User Pilot

MARCH 14, 2024

Here are some features to look for: Flexible customizations : Customize user group views based on the acquisition date, product usage, or demographics to understand individual behavior. What truly sets Userpilot apart is its outstanding customer support. But what makes a cohort analysis tool truly instrumental?

Software Review 52

Software Review Technical Review Pricing Retention 52

User Pilot

DECEMBER 12, 2023

TL;DR Retention analytics , also known as survival analytics, identifies the causes of customer churn. Try Userpilot FREE 14 Day Trial No Credit Card Required What is retention analytics Retention analytics , also known as survival analytics, identifies the causes of customer churn. Customer support is only available through email.

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

Valuize Consulting

JULY 15, 2021

“My first job ever was at Canadian Tire while I was in high school but my first official job in product ownership was with a global compliance company. This communication process maximizes the value you can deliver to customers and ensures strong and lasting relationships.

Technology 52

Technology Customer Success Interviewing Scale 52

User Pilot

MARCH 14, 2024

Userpilot features for retention analytics Customer retention helps you reduce acquisition costs and drive expansion over time. Userpilot not only delivered on these fronts but also went above and beyond with its impressive new features, unparalleled ease of use, and truly exceptional customer support.

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

AUGUST 28, 2024

Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Manage Customer Feedback : Gather and incorporate feedback from users to refine the product. Also create product roadmaps, aligning with company goals and timelines.

Scale 52

Scale Leadership Healthcare Trends 52

User Pilot

AUGUST 25, 2024

Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Manage Customer Feedback : Gather and incorporate feedback from users to refine the product. Also create product roadmaps, aligning with company goals and timelines.

Scale 52

Scale Leadership Education Interviewing 52