Intercom, Inc.

JULY 21, 2022

We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. Things like media companies, finance companies, retail companies, sales functions, marketing functions, and customer support. Chasing free customer acquisition.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Open APIs for custom integration.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

AUGUST 31, 2023

Examples of products that depend on the network effects for growth are social media sites like Facebook, messaging apps like WhatsApp, lift-sharing platforms like Uber, or marketplaces like eBay. Satisfied users promote the product through WOM and referral schemes, which further grows such networks and lowers customer acquisition costs (CAC).

Social Media 105

Social Media Customer Lifetime Value SaaS Marketplace as a Service 105

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. Bill Mahoney, Chief Customer Officer, ComplySci. She understands customer service and puts customers first every single day.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

User Pilot

JUNE 2, 2024

Customer success tools : Zendesk Support Suite. Personalized in-app support across multiple channels. AI-driven customer service platform with centralized inbox and ticketing. Product-led growth is a business strategy that makes products the main source of customer attraction. Self-service customer support.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

Stax

MAY 5, 2025

A payment gateway solution is a service that authorizes credit card payments and processes them on behalf of the merchant. Fifty-three percent of smartphone users choose to buy company-specific apps from the Apple app store or Google Play marketplace rather than mobile websites. Do you need to support multiple currencies?

88

88

SaaSOptics

APRIL 7, 2022

” Or, as Openview Partners defines it, “ product-led growth is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, conversion, and expansion.” Does this mean that sales, marketing, and customer success are forced to hang out on the sidelines?

Business Model 74

Business Model Payment Features Business SaaS 74

User Pilot

JULY 31, 2024

Product extension Product extension involves creating new products or services closely related to the existing product. This new feature set extends Userpilot’s customer’s ability to drive product growth. SAP-WalkMe acquisition announcement. Announce product improvements in-app with Userpilot. Source: Mike Pilawski.

Development 104

Development Strategy Market Research Innovation 104

Andreessen Horowitz

AUGUST 30, 2023

Popularized by Michael Milken at Drexel Burnham Lambert, the invention wasn’t all that complicated: issue bonds with very high interest rates and correspondingly high risk, and use that capital to finance the wholesale acquisition of mismanaged, inefficient, and sclerotic companies. Inside sales? The curves simply do not meet. All of them!

VP of Engineering 91

VP of Engineering AI Payment Methods Generative AI 91

User Pilot

AUGUST 18, 2024

Reporting – Use in-depth acquisition and engagement reports to understand what leads users to your app/website and prompts them to take specific actions. in a single hub, making it easier to stay on top of customer queries. Zendesk AI : Zendesk's AI is first in line to handle customer concerns. Ticket management on Zendesk.

Scale 104

Scale Scaling Software Review Social Media 104

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

MAY 21, 2024

Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn? Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe. It’s a key metric for assessing customer satisfaction and retention.

Churn 52

Churn Retention Software Review Metrics 52

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week. Tableau is an acquisition that Salesforce made a year ago or so. We learned from that early on.

Sales Hiring 207

Sales Hiring Scale SaaS Payments Payment Services 207

User Pilot

OCTOBER 26, 2021

Focus on Impact : It helps teams prioritize customer experience , which leads to improved acquisition and retention. He identifies 6 business models and corresponding usual North Star Metrics: Marketplaces (eg Uber) – consumption growth. If customers stop using Jira, they’re likely to churn.

B2C 98

B2C Metrics B2B Retention 98

Valuize Consulting

AUGUST 26, 2024

In today’s marketplace, understanding and meeting customer expectations isn’t just important – it’s paramount. Crafting a customer lifecycle that aligns with the experience your customer wants and expects is critical to driving value and adoption across your entire customer base.

Customer Success 52

Customer Success Engagement Scale Systems Review 52

Chargify

OCTOBER 22, 2020

As an effective CRM solution, it has improvised the sales operation of enterprises and offers innovative products and services to satisfy their customers’ needs. They have consistently been ranked #1 by IDC for four years running and have over 4,000 pre-integrated applications on their marketplace exchange.

Payment Features 56

Payment Features Marketplace as a Service B2B Forecasting 56

Natalia Luneva

APRIL 24, 2025

Stripe Connect is a comprehensive payment processing solution designed to cater to the unique needs of platforms and marketplaces. Initially launched in 2012, Stripe Connect has expanded its capabilities to support diverse business models, making it an ideal choice for on-demand services, e-commerce platforms, crowdfunding sites, and more.

Stripe Connect 40

Stripe Connect Merchant Services Payment Services Payments 40

SaaSHolic

DECEMBER 2, 2021

When you give your customers all the relevant, necessary tools to succeed with your software, you should be able to retain them as customers. Additionally, you’ll increase the lifetime value of your customers and reduce the need for new client acquisitions. The company takes customer care seriously. BigCommerce.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Acquisition by Dropbox announced on March 9th 2021. Mimiran – More Leads and More Deals for SMB Services Business. Vainu – finding your future customers before your competition does. Other Tools.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

OTT (Over the Top) streaming services like Netflix, Hulu, Spotify, and a plethora of others have pushed subscriptions past an industry fad and into becoming an industry onto itself that is very likely to grow. Stripe is a payment processing service that helps small business owners get paid for their products or services.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

How To Buy Saas

SEPTEMBER 23, 2024

The Software-as-a-Service business model has gained a lot of popularity in the last few years because of its low entry barrier, flexibility, and scalability. They can reduce upfront costs and provide the service through a cloud over the internet. Customers can easily access the service from the cloud.

SaaS 52

SaaS Marketplace as a Service Market Research Pricing 52

Sales Hacker

JUNE 23, 2020

This week on the Sales Hacker podcast, we speak with Leah Chaney , the Chief Experience Officer for BetterGrowth, a customer support agency she founded. Leah’s the Chief Experience Officer for a customer support agency that she founded called BetterGrowth. That’s where they start getting onboarded.

Scale 80

Scale Sales Hiring Technical Review Customer Success 80

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SmartKarrot

JANUARY 4, 2022

Attract, hire and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Hire, train, and lead a team of Seller Engagement Executives, Account Managers, and Customer Support Specialists who will manage all day-to-day activities, incl.

Customer Success 3

Customer Success Payment Solutions Sales Hiring Payments 3

All that Saas

JULY 8, 2021

In this roundup, we are going to talk about some of the best email marketing services and software on the market for effective delivery, automated marketing, and increased outreach & sales. Do you want to build strong customer relationships? What are the Best Email Marketing Services in 2021? You need to switch to emails.

Software Review 52

Software Review Marketing Software Scale 52

SmartKarrot

OCTOBER 13, 2023

In today’s hyper-competitive business environment, customer acquisition is only half the battle. Retaining those customers for the long haul is equally, if not more, essential. The insights derived can help tailor products, services, and experiences that mirror their expectations and desires.

Retention 10

Retention Strategy Marketplace as a Service Innovation 10

User Pilot

OCTOBER 26, 2023

Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing. Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. The Ansoff Matrix of Growth Strategies.

Acquisition 105

Acquisition Scale Marketplace as a Service Onboarding 105

User Pilot

AUGUST 30, 2023

It’s 2023, and customers have options. What strategies can you implement to drive acquisition and retention faster? About the author – Dave Martin Dave Martin is the founder of Product Leader coaching service RighToLeft , executive coach, and Chief Product Officer with over 20 years of experience. Save your spot!

Scale 105

Scale Growth Hacking AI Consulting 105

ProfitWell

APRIL 15, 2019

An Intercom Updated Intercom launches new features to class up the customer journey, not least of which is an integration with Chargebee so you can sync subscription info directly into your account, enhance customer support, automate workflows, and convert leads faster. GoDaddy Does More with Sellbrite and Marketplaces.

Sales Recruiting 45

Sales Recruiting Marketplace as a Service Technical Review Subscription 45