FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. From testing out plugins to setting up new payment methods, maintaining Stripe can be very time-consuming. Customers still come to your website to learn about and buy your products.

Merchant Services 148

Merchant Services Payment Services Outsourcing Services SaaS Payments 148

FastSpring

FEBRUARY 20, 2019

Ecommerce is big business. billion online in 2017, the highest growth rate since 2011. There are thousands of companies selling online to millions of customers, but what’s the best way to sell? On paper, point solutions – like a basic payment service, seem like a good idea. spent $453.46

Payment Methods 80

Payment Methods Outsourcing Services Payment Services Payment Solutions 80

The Angel VC

MARCH 23, 2016

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

MAY 6, 2024

TL;DR A user profile is a collection of details about an individual user: their identity, roles, personal details, or behavior. They may be inspired by a user but they don’t describe one real person. Technographic details on devices and platforms used to ensure compatibility and support across technologies.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

FastSpring

MARCH 15, 2021

With active subscribers, recurring payments are sent automatically, giving you predictable cash flow and a steady income stream. Stronger Customer Relationships. The subscription model naturally shifts your focus from customer acquisition to customer retention. Define your new customer lifecycle.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

Stax

DECEMBER 6, 2024

Worldpay stands as a leading global payments company, offering a comprehensive suite of payment processing solutions to merchants and financial institutions across the globe. With a robust presence in over 146 countries, Worldpay is equipped with a team of seasoned experts who bring extensive experience in the payments industry.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

yoursales

JANUARY 28, 2022

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Upland Altify - Helping companies to generate value with every customer interaction. vidREACH.io - Personal, Video-powered Email Outreach.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Blulogix

JANUARY 2, 2025

Alongside this expansion, the industry is experiencing significant consolidation , with mergers and acquisitions creating larger, more diversified players. Customer Expectations: Consolidated companies often have the resources to deliver personalized, seamless experiences, setting a high bar for customer satisfaction.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

User Pilot

APRIL 15, 2024

TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Benefits of addressing customer pain points: Improved customer experience. Better customer support. Generic support without any personalization.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

FastSpring

APRIL 1, 2021

Because the ultimate goal of using free trials for acquisition is to increase the number of paid users, your program’s success is based on looking at how often people upgrade from a free plan to a paid one. It is a concrete way to optimize customer acquisition. What does “Free Trial Conversion Rate” mean? Types of Free Trials.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

FastSpring

DECEMBER 7, 2023

“This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions. As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

User Pilot

MARCH 7, 2022

To attract potential customers, marketers invest a staggering amount of resources across multiple channels. A customer’s payment is typically the finish line of a race. Onboarding customers is crucial to developing a long-term relationship with them and ensuring their loyalty to the business.

Onboarding 98

Onboarding Engagement Payment Methods SaaS Payments 98

ProfitWell

JUNE 15, 2020

Here are the main takeaways: Customers expect highly-personalized experiences and contextualized customer journeys. While artificial intelligence (AI) is projected to grow 176% over the next two years, marketers need to balance personalization with privacy. Customer Acquisition Cost (CAC).

Payment Methods 76

Payment Methods Merchant Services Customer Lifetime Value Payments 76

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Google Analytics – Best tool for tracking website conversion funnels. Read through and see the customer insights they help you gather.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

SaaStr

JUNE 16, 2020

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. Right now, learning for companies is only at 10% online. There’s a link here.

Sales Hiring 210

Sales Hiring Scale SaaS Payments Payment Services 210

Baremetrics

OCTOBER 10, 2021

Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place. Integrating innovative software that can cull MRR values from CRM and payment processing systems is a valuable shortcut. Thankfully, there is Baremetrics to do all of this for you.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Sales Hacker

MARCH 29, 2021

They have shifted their buying process even further online, only talking to vendors after they have already conducted significant research. As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Processing and remitting payments.

Payments 113

Payments SaaS Payments Payment Solutions Payment Services 113

User Pilot

MARCH 25, 2024

Understanding and limiting customer churn improves customer loyalty and the customer’s lifetime value. Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Andreessen Horowitz

AUGUST 30, 2023

Popularized by Michael Milken at Drexel Burnham Lambert, the invention wasn’t all that complicated: issue bonds with very high interest rates and correspondingly high risk, and use that capital to finance the wholesale acquisition of mismanaged, inefficient, and sclerotic companies. But once they emerge, they can easily be observed.

VP of Engineering 91

VP of Engineering AI Payment Methods Generative AI 91

ChurnZero

APRIL 25, 2025

Keep in mind that a lot of data are lagging indicators (renewals or cancellations, customer satisfaction surveys), or the fidelity of that data may be questionable (customer info is siloed, batched, or outdated). Our Renewal and Forecast Hub is designed for customer leaders to manage the renewals process with clarity and confidence.

Forecasting 52

Forecasting Customer Success Payments Data 52

Baremetrics

NOVEMBER 9, 2021

Bigger companies acquire SaaS products with a large customer base to improve the other assets in their portfolio. An example of synergy could be an ecommerce brand aggregator acquiring an ecommerce tool to scale the primary business. Payment processing can cause huge headaches for buyers if the account can’t be transferred.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

User Pilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

ProfitWell

MARCH 25, 2020

Acquisition is the weakest growth lever. We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. Increase customer LTV. Improve ROI.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

Baremetrics

DECEMBER 18, 2019

Companies that struggled to find growth (and thus couldn’t acquire or retain enough customers) almost always had less than 40% of users respond “Very disappointed,” whereas companies with strong traction (i.e. strong acquisition and retention) almost always exceeded that threshold. At the end of the day, we’re all humans.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

MAY 8, 2024

Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. Userpilot resource center.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Baremetrics

JANUARY 24, 2021

Our smallest self-serve plan was basically a revolving door, and users couldn’t upgrade or downgrade their plan without calling a sales person. Revenue churn vs. customer churn Up until January 2020, almost all of our growth over the past 5 years had been generated through a pretty traditional sales-led growth strategy.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

AUGUST 15, 2023

Online marketing strategies for social media, emails, press releases, etc. KPIs like customer acquisition cost , trial-to-paid conversion rate , customer engagement score , etc. It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

Natalia Luneva

APRIL 24, 2025

Stripe Connect is a comprehensive payment processing solution designed to cater to the unique needs of platforms and marketplaces. As a part of the broader Stripe suite, it facilitates digital transactions and enables businesses to accept credit card payments and manage complex money flows. What is Stripe Connect?

Stripe Connect 40

Stripe Connect Merchant Services Payment Services Payments 40

ProfitWell

OCTOBER 23, 2019

Your product is only part of that equation—your onboarding process, customer success teams, and self-service education also play a huge role. A strong focus on customer activation instead of just customer acquisition can help curb churn, especially when you offer a freemium product. 3: Your customer support needs work.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

Backlinkfy

SEPTEMBER 23, 2019

The first decisions that you have to make are crucial, including which e-commerce platform to use to power your online store. There are also some excellent features the best e-commerce platforms have to enhance the efficiency of your marketing process and to contribute to the overall customer experience.

Payment Methods 8

Payment Methods Payments Payment Services Payment Solutions 8

Baremetrics

MAY 13, 2021

With the transactional model, it’s easy to fall into the trap of focusing too much on customer acquisition and not enough on retention. New customers will need assistance with onboarding and setup, making customer support absolutely critical for long-term retention.

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

Stax

FEBRUARY 19, 2024

Some examples of niches targeted by vertical SaaS providers include healthcare, eCommerce, finance, and education. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities. Consider the following. What’s Next for Vertical and Horizontal SaaS Companies?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

APRIL 29, 2024

SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction. Personalize the cross-sell messages based on user segment.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

User Pilot

AUGUST 10, 2023

It really depends on your objectives at the moment, but it’s best you implement both types to get the full picture of customer satisfaction. How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Personalized email to a detractor.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97