Acquisition Customer Support Underperforming Technical Team 
Intercom, Inc.
JUNE 23, 2020
The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences. Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale.
User Pilot
OCTOBER 19, 2024
Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. Customer support : Customers receive quick and helpful answers to queries and issues. For instance, you can launch a CSAT survey after a customer interacts with your support team.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Stax
MARCH 16, 2025
The True Cost of User Churn Customer churn is more than just an operational inconvenience – it directly impacts a SaaS company’s bottom line. Aside from building a stellar product, you need to be prepared to work through buggy features and the need for modifying existing ones so that customers have little to no downtime.
Intercom, Inc.
JULY 19, 2021
It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships.
Sales Hacker
MAY 10, 2021
The customer journey from acquisition to retention has to be seamless. To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. This guide will look at how you can include the support team in the sales process.
Baremetrics
AUGUST 1, 2021
So what works (and doesn’t work) as a SaaS acquisition strategy? In this article, you’ll learn 5 keys to building a purpose driven acquisition strategy for your SaaS and how to avoid common mistakes along the way. SaaS Customer Acquisition: Getting the basic right How to Build a Purpose-driven SaaS Customer Acquisition Strategy 1.
Intercom, Inc.
NOVEMBER 14, 2019
It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. Why you need a customer success team.
Expert insights. Personalized for you.
245 
Let's personalize your content