SaaStr

APRIL 30, 2022

Customer Acquisition Cost (CAC). & So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. Customer acquisition. The key here is knowing what your sales model is. And there are basically two sales models out there. Transcript.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Tom Tunguz

JANUARY 7, 2015

LinkedIn attracts hundreds of millions of consumers to post resumes online and sells this data and access to its audience to advertisers and recruiters and salespeople. Unlike most SaaS companies who offer a single product, LinkedIn offers three: Talent Solutions, Premium Subscriptions and Marketing Tools.

Sales Recruiting 100

Sales Recruiting Benchmarks Metrics SaaS 100

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

Sales Recruiting 126

Sales Recruiting Onboarding Branding Retention 126

Kellblog

MARCH 13, 2020

In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. If someone was particularly good, particularly senior, or particularly hard to recruit you might call them CRO. Chief revenue officer meant chief sales officer meant VP of Sales. Then the subscription era came along.

VP of Engineering 98

VP of Engineering Customer Success Sales Recruiting Acquisition 98

Subscription Flow

MAY 10, 2024

To keep up with the modern donors’ purchasing habits, nonprofit organizations or NPOs can set-up recurring donation systems in-line with these donors’ spending preferences. Subscription-based business models have increased in number as media streaming platforms like Netflix and delivery services like Amazon have risen in popularity.

Payment Solutions 105

Payment Solutions Payment Methods Payments Payment Services 105

Baremetrics

OCTOBER 8, 2021

To run a business online, you probably need a customer relationship management ( CRM ) software package and/or payment processor to manage your customers and their invoices. Stripe is often the payment processor of choice for SaaS businesses because it can handle recurring revenue streams. Table of Contents.

Payment Services 94

Payment Services Payments SaaS Payments Payment Features 94

Practical Advice on SaaS marketing

OCTOBER 3, 2015

Adwords, events, inside sales, or whatever other tactics you use to attract prospects cost money. To recover that investment in sales and marketing, companies need to convert those prospects into paying customers. And the longer the sales cycle runs, the longer the delay before there’s a purchase, and the bigger the problem.

Sales Recruiting 100

Sales Recruiting Subscription Payment Features Technology 100

Sales Hacker

MAY 28, 2019

SaaStock is a gathering of SaaS Sales Leaders, Founders, VCs, and anybody passionate about building a SaaS business. And make sure you’re following Sales Hacker on Instagram , Twitter , and LinkedIn. Scaling Sales: How to Industrialize a Tribe (June 5th, 1:50 PM). How Can I Get Live Updates? Interviews with Speakers!

Sales Recruiting 14

Sales Recruiting Sales Hiring Scale Sales 14

Andreessen Horowitz

APRIL 23, 2024

Whether it’s creating better tools to write code and test code, better tools for customers to engage with reps, better tools for sales teams to engage with their prospects, all those things are happening inside of Bill. The opportunity is to leverage that trust factor to drive customer acquisition, and it has worked for us.

Payments 110

Payments Forecasting Payment Services Sales Hiring 110

User Pilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $46,035/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

NOVEMBER 8, 2022

Determine whether you’ll adopt the product-led growth strategy or the sales-led strategy. A good GTM strategy mitigates the risk of a product launch by defining a target market, identifying a marketing plan and sales strategy, and finding an ideal pricing strategy. Define your pricing and sales strategy.

Strategy 98

Strategy Sales Recruiting Scale Marketing 98

User Pilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work.

Strategy 96

Strategy Sales Recruiting Customer Success Acquisition 96

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Baremetrics

JUNE 30, 2021

Take a look at conversion rates, customer acquisition costs, and overall financial performance. For instance, do you have a certain number of sales agents or current customers or a specific marketing activity planned? And don't forget the costs of recruiting. What's driving it? How much will it cost to hire those employees?

Startup 98

Startup Sales Hiring Sales Recruiting Deferred Revenue 98

OpenView Labs

NOVEMBER 16, 2021

Annual Recurring Revenue (ARR). The value of your contracted subscriptions taking into account revenue added/lost from components such as new sales, renewals, upsells, churn, etc. It excludes indirect costs such as sales and distribution costs. Customer Acquisition Cost (CAC). Average Time to Recover CAC.

Benchmarks 71

Benchmarks Scale Metrics Sales Recruiting 71

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. And so, you extend that to having your net 30 invoicing customers pay on time more frequently.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Baremetrics

SEPTEMBER 24, 2021

Baremetrics integrates directly with your payment gateways, so information about your customers is automatically piped into the Baremetrics dashboards. Sign up for the Baremetrics free trial , and start monitoring your subscription revenue accurately and easily. Determine if your issue is one of customer acquisition or market size.

Finance 98

Finance Venture Capital SaaS Payments Payments 98

ProfitWell

DECEMBER 13, 2019

The goal in SaaS sales is not to convince your customer to buy your product there and then—it’s to win that customer over to your product for a lifetime. We’ll tell you how to use your understanding of a prospect to turn them into a delighted customer, what metrics to lean on, and how to build the perfect SaaS sales team. What is SaaS?

Scale 61

Scale Sales Recruiting Sales SaaS 61

ChurnZero

APRIL 27, 2021

Account expansion is often a more telling metric at this stage as those companies with high-growth potential will often see off-cycle expansion just a quarter or two into a new customer subscription – the proverbial land and expand. . Interest from channel partners and sales via channel partners can be another meaningful indicator. .

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

User Pilot

MAY 20, 2024

SaaS companies depend on ongoing customer engagement and subscription renewals. For example, you could use them to remind users that their credit card expires and they won’t be able to renew their subscription or invite new users who meet certain criteria, like company size, to live demos. Why is it important to retain customers?

Retention 105

Retention Strategy Sales Recruiting Scale 105

ProfitWell

OCTOBER 10, 2019

Your top subscription news. Userpilot’s Aazar Ali Shad begins his latest Twitter storm with a question for the product peeps out there: how do you run sales in the era of product-led growth? customer acquisition cost rising. And if we look at the product-led vs. sales-led approach, there’s a solid juxtaposition here.

Technical Advisors 62

Technical Advisors Sales Recruiting Sales Hiring Customer Lifetime Value 62

ProfitWell

DECEMBER 4, 2019

SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. What is the SaaS business model.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Outseta

JANUARY 20, 2020

In light of the sale of Buildium last month I figured now is as good of a time as any to reflect on the most important ones. There was no strike price or vesting schedule associated with these units—they were simply granted to employees based on performance or as a recruiting tool. The business was structured as an LLC.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

ProfitWell

NOVEMBER 7, 2019

On today’s episode, a summation of the Lola summit, HubSpot makes an acquisition that will simplify data synchronization, and Grapevine Logic knows: it takes a village. Your top subscription news. Brands will pay said influencers for not only the campaigns, but also for sales attributed from those campaigns. HubSpot x PieSync.

Sales Recruiting 40

Sales Recruiting Sales Hiring Scale Marketplace as a Service 40

ProfitWell

NOVEMBER 5, 2019

Plus, sales advice from a master and why the freemium model isn’t going anywhere. Your top subscription news. Why do indie hackers give up on sales too soon? And this episode is a bit different because James isn’t a founder, he’s actually a full time salesperson at Close , selling sales software to other sales teams.

Sales Recruiting 40

Sales Recruiting Software Review Acquisition Subscription 40

User Pilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

ProfitWell

OCTOBER 28, 2019

Plus, we spy acquisition upon acquisition. Your top subscription news. I hear we have a new neighbor in the subscription space— Citrix , a company comprised of digital workspace aiming to transform how you work. CEO David Henshall said that the Citrix business is shifting to subscriptions ahead of expectations.

Sales Recruiting 40

Sales Recruiting Advertising SaaS Subscription 40

ProfitWell

NOVEMBER 8, 2019

Your top subscription news. Impact Pricing launches an online course —Accelerate Your Subscription Business—claiming it will be “your blueprint to packaging and pricing for growth.". Because their team also knows subscription business models are new and… can be confusing. Impact Pricing drops the knowledge. They began at $29.99

Sales Recruiting 40

Sales Recruiting Payment Services Payment Methods Sales Hiring 40

ProfitWell

OCTOBER 31, 2019

Today, we see an NPR-owned app go freemium , a social media management platform is sprouting an IPO (although not a profit), and Vendr raises $2 million to replace your enterprise sales team. Your top subscription news. monthly subscription that allows you access to more features and storage space. NPR looks to freemium.

Sales Recruiting 40

Sales Recruiting Social Media Subscription Payment Features 40

ProfitWell

JANUARY 17, 2020

Today, we have advice for the newbie managers out there. And, why your sales outreach should be a bit warmer. Your top subscription news. Mastering manager-ing. So we hear you’re a new manager. Here’s the data from 5,000 companies and 300,000 subscription buyers. But do you know where to start?

Sales Recruiting 41

Sales Recruiting SaaS Payments Payment Services Payment Solutions 41

ProfitWell

JANUARY 6, 2020

We are back and feeling better than ever , kicking off what we’re hearing is "the year of subscription growth and iteration." We also have 10 must-have features for subscription billing platforms in 2020. Your top subscription news. 2020: the year of subscription growth and iteration. 10 years, 10 pricing must-haves.

Payments 40

Payments Merchant Services SaaS Payments Payment Methods 40

ProfitWell

OCTOBER 23, 2019

Your top subscription news. Userpilot’s Aazar Ali Shad begins his latest Twitter storm with a question for the product peeps out there: how do you run sales in the era of product-led growth? customer acquisition cost rising. And if we look at the product-led vs. sales-led approach, there’s a solid juxtaposition here.

Technical Advisors 40

Technical Advisors Sales Recruiting Sales Hiring Customer Lifetime Value 40

Valuize Consulting

OCTOBER 23, 2024

While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. This is particularly important in the subscription economy, where recurring revenue models prevail.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

ProfitWell

JANUARY 23, 2020

Your top subscription news. Now that billing is in a really good place —one of the most under appreciated yet important parts of any subscription business—we have the ability to get super close to the customer and price on where the customer finds value. In product-led growth, product leads and sales follows. Empathy in design.

Sales Recruiting 43

Sales Recruiting Sales Hiring Venture Capital Pricing 43

Sales Hacker

SEPTEMBER 15, 2020

Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. Subscribe to the Sales Hacker Podcast. Sam Jacobs: Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. We’re on iTunes.

Leadership 75

Leadership Payments Scale Payment Methods 75

Outseta

JULY 2, 2018

Live chat is commonly used in both the context of sales and support, and adding this feature will help bring us closer to feature parity with the more established players in this space who are increasingly being dragged upmarket. We think it's a significant competitive advantage both in terms of recruiting and in terms of employee retention.

Payments 40

Payments Payment Methods Payment Services SaaS Payments 40

SmartKarrot

APRIL 13, 2020

SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Source: Byteant , December 2019. Customer Support.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19