Payrix

JANUARY 28, 2025

In this episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis welcomes Matt Downs, President of Worldpay for Platforms, to discuss software-led payments predictions for 2025 and beyond. Navigating market dynamics in 2025 and beyond Matt emphasized the cyclical nature of the payments industry, likening it to a pendulum.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Customer Retention: Subscriptions encourage customer loyalty as users are committed to the service for a predefined period.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

Payrix

MARCH 20, 2024

Among the most recent strategies proving successful for software companies is Embedded Payments. In fact, a recent report from IDC estimates that by 2030, 74% of global digital payments will be processed through platforms owned by non-financial institutions, including software companies. What are Embedded Payments?

Payments 147

Payments Embedded Payments Payment Services Payment Solutions 147

Payrix

JULY 24, 2024

With their sights set on elevating the customer experience, deepening user engagement, and driving sustainable growth, there’s one thing software companies are making room for in their roadmap: Embedded Payments. However, not all Embedded Payments solutions are built under the same standards.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

FastSpring

JANUARY 9, 2023

Most Stripe alternatives fall into one of two categories: (1) payment processors, or (2) a billing solution that covers payment processing and other aspects of billing such as fraud detection, checkout, and more. A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Table of Contents.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

SaaStr

SEPTEMBER 9, 2021

Bill.com had to develop a network that today has millions on vendors processing bills and payments on it. The payments / fintech side of Bill took a decade to come together. Rene cautioned folks to understand the regulatory and fraud elements of doing payments are significant. And a self-service component.

SaaS Payments 64

SaaS Payments Payments Payment Services Scale 64

SaaStr

NOVEMBER 3, 2023

We’ll share the answers in today’s brand new episode of CRO Confidential, where our host Sam Blond, partner at Founders Fund, sits down with Toast CRO, Jonathan Vassil to talk about their proven customer acquisition strategies that led to its record-breaking growth. They’re servicing one of the largest vertical TAMs in the world.

Payment Methods 272

Payment Methods Acquisition Scale Payments 272

SaaStr

JULY 10, 2024

The overall metrics are a mix of Good and A Bit Tougher: $620m ARR Growing 20.7% (but a big part is from a big acquisition — core business only growing 6.8%) with a $3.5 Billion market cap But, Instructure has A lot, lot of debt to service. That’s a lot of debt to pay back and service. It took on $1.7

Scale 303

Scale SaaS Payments Payment Services Payments 303

Stax

DECEMBER 6, 2024

Worldpay stands as a leading global payments company, offering a comprehensive suite of payment processing solutions to merchants and financial institutions across the globe. With a robust presence in over 146 countries, Worldpay is equipped with a team of seasoned experts who bring extensive experience in the payments industry.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Intercom, Inc.

NOVEMBER 7, 2018

How to think about costs in your customer acquisition strategy. If all you care about is optimizing for customer acquisition, you might think all five ads were created equal and allocate your budget accordingly. Pure customer acquisition metrics are popular, but dangerously inexact tools for calibrating and scaling your company growth.

Acquisition 202

Acquisition Scale Advertising Customer Lifetime Value 202

SaaStr

SEPTEMBER 22, 2022

And its payments network to roll out. Yes, that can’t last forever, and half of it was from acquisitions (see the discussion below). Both Bill.com and Shopify now get the majority of their revenues from payments and payment processing. Well, once they did, boy Bill.com just exploded.

SaaS Payments 65

SaaS Payments Payment Services Payment Solutions Payments 65

Tom Tunguz

NOVEMBER 6, 2021

The contracts are identical twelve month contracts except for the payment terms. Contract B relaxes payment terms to monthly payment, 12 monthly installments for the next year. But there is a viable GTM strategy for startups to book multi-year deals with pre-payment, and use that cash to finance GTM growth.

Sales Hiring 352

Sales Hiring Scale Payments Payment Solutions 352

Payrix

JANUARY 30, 2024

Checking all the boxes How Payrix is helping the leader in self-storage operations software unlock value for customers. Storable , the leading provider of all-in-one software for the self-storage industry, has a vision for its payments solution that is reminiscent of the industry it serves. It just happens. They’re not technologists.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

SaaStr

JANUARY 18, 2022

There’s been a run of incredible M&A, from Salesforce buying Slack for $27B, to Qualtrics’ $8b acquisition by SAP (and later IPO at $20b+), to Github’s $7.5b Unless there is a huge earn-out or retention payment tied to performance, the pressure is partially off. Some folks will prefer post-acquisition life.

Payment Solutions 350

Payment Solutions New CTO Payments Payment Services 350

Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Customer acquisition cost. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Stax

APRIL 15, 2025

Let’s say you ran a CRM business where you charged your customers $1000 a year over 12 monthly payments. New MRR This is the MRR your company generates through new customers that’ve signed up for your service or product. It can also be used to calculate the customer acquisition cost (CAC) and gross margin.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

SaaStr

DECEMBER 4, 2023

So i f deals take longer to close, you’re spending more money and paying people longer, so your customer acquisition costs are increasing, payback takes longer to materialize, and your LTV to CAC goes down. Use this knowledge across the whole process to refer to constantly and drive urgency. Lay out the sales process early on.

SaaS Payments 287

SaaS Payments Payment Services Payments Payment Features 287

FastSpring

JANUARY 9, 2025

Podcast Full Interview: Audio Listen online or find it on more podcast services. And then, of course, we saw the evolution of live services as well that just kind of turned out a little bit on its head in that way. On this question of why, though, like one thing I never hear game publishers talk about is player acquisition.

Payments 164

Payments Mobile Payment Methods Revenue 164

Payrix

DECEMBER 10, 2024

Software-led payments have grown in popularity, and for good reason. Last year, we sat down with several of the payments experts that roam the halls of Worldpay to understand what was on the horizon for software platforms and payments. From those conversations, we made software-led payments predictions for 2024.

Payment Services 100

Payment Services Merchant Services Payments Payment Solutions 100

FastSpring

NOVEMBER 14, 2024

As you work to expand your SaaS, software, mobile games, or other digital product business worldwide, having the right payment methods available to global customers is key to ensuring they all feel comfortable purchasing. If you want to offer more payment methods around the world, don’t miss this episode of Growth Stage.

Payment Methods 158

Payment Methods Payment Solutions Payments Merchant Services 158

FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. From testing out plugins to setting up new payment methods, maintaining Stripe can be very time-consuming. One major difference between a DIY solution like Stripe and an MoR solution is support around compliance and risk.

Merchant Services 148

Merchant Services Payment Services Outsourcing Services SaaS Payments 148

SaaStr

JULY 4, 2022

2018’s Top 50 Acquisitions in SaaS. Unless there is a huge earn-out or retention payment tied to performance, the pressure is off. Some folks will prefer post-acquisition life. E.g., to be the head of all business services, or all web something or other. Contingent payments incent — and modify — behavior.

SaaS Payments 305

SaaS Payments New CTO Payment Solutions Payments 305

Stax

AUGUST 26, 2024

The year 2024 is a special one for everyone at Stax because we’re celebrating a decade of transforming the payments industry and supporting our merchants and partners with innovative technologies and unwavering support. From multiple acquisitions to leadership changes, the company has continuously evolved.

Payment Services 88

Payment Services Merchant Services Stax Payment Solutions 88

FastSpring

AUGUST 13, 2024

The Verge points out that app updates or reinstalls by the user reset the clock back to 12 months left for the ongoing store services fee. For example, the “Store Services Fee” will be “a 10% standard commission fee or a 5% discounted commission (e.g., This is similar to a situation in the U.S.

Payment Methods 158

Payment Methods Merchant Services Payment Solutions Payments 158

SaaStr

JULY 20, 2022

Today, it crosses dentistry, optometry, veterinary, physical therapy, specialty medical services, audiology, plumbing, electrical, HVAC and other home services. 56% Gross Margins overall, Negative on Hardware and Services. It IPO’d in November 2021 and today is doing $130m ARR, growing a respectable 30% year-over-year.

SaaS Payments 290

SaaS Payments Scale Payment Methods SMB 290

Intercom, Inc.

JULY 13, 2018

All future growth hinges on one thing – customer acquisition. While this may sound simple, it can be incredibly challenging to find new opportunities for growth and customer acquisition in an increasingly crowded marketplace. Mobilize your influencers to drive customer acquisition. Want more advice like this? Makes sense, right?

Acquisition 156

Acquisition Strategy SaaS Payments Content Marketing 156

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. During his tenure, Chargebee experienced high growth, scaling from processing about $3 billion in revenue to $13-14 billion.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Tom Tunguz

AUGUST 26, 2020

However, Asana’s cash flow margin from operations is 13 percentage points better, meaning customer pre-payment terms from customers and cash collections may be superior. The inverse of this number, normalized for months, is the implied cost-of-customer acquisition payback period. months compared to Smartsheet at 13 months.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

FastSpring

APRIL 20, 2023

When you’re selling software internationally, it’s vital to give your buyers payment methods that are both familiar and convenient to them. This eliminates friction in the purchasing experience, leading to increased customer acquisition and revenue. FastSpring helps sellers do this globally with a wide range of payment methods.

Merchant Services 146

Merchant Services Payment Methods Payment Solutions Payments 146

Stax

DECEMBER 4, 2023

For any merchant selling products or services online, it’s always a good idea to allow customers to make payments on their platform itself—instead of redirecting them to a third-party website or gateway. In this article, we’ll discuss everything you need to know about ensuring AML compliance as a payment facilitator (or PayFac).

Merchant Services 88

Merchant Services Payment Services Payfac Technical Review 88

SaaStr

JULY 30, 2024

PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. Lower customer acquisition costs. Free self-service The right level of documentation Being able to learn about the product without getting on a call with someone. There are three facets to consider to achieve this.

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

SaaStr

NOVEMBER 21, 2022

An ICP aligns your product, sales, marketing, service, and executive teams to all focus on your highest-value accounts. Brex then scaled its payments business quickly. Then, it built an entire ecosystem around it, soon launching Shopify payments, an embedded payment tool that quickly became the largest piece of the business.

Payments 243

Payments Payment Methods Embedded Payments Scale 243

SaaStr

AUGUST 21, 2024

But Gross Margins Only 28% on Payments and Related Solutions Low gross margins on payments and financial services of only 28% makes Toast’s model much tougher than Shopify’s (39%) or Bill’s (80%+). It’s probably not really a SaaS company, but close enough to include it in our series and our ecosystem. #3.

Scale 306

Scale Payment Methods SaaS Payments Payment Solutions 306

Stax

MARCH 16, 2025

The True Cost of User Churn Customer churn is more than just an operational inconvenience – it directly impacts a SaaS company’s bottom line. In other cases where the users may use more robust features or come across unique issues, this includes having access to a customer service representative they can reach out to.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

SEPTEMBER 7, 2024

There are multiple vendors in different segments, including Mindbody which IPO’d a SaaS generation ago and then taken private in a $2B Vista acquisition. You really have to do it all now to build a true platform for SMBs: software, payments, payroll, marketing, workflow and more. That’s the trifecta.

SaaS Payments 317

SaaS Payments Payments Payment Methods SMB 317

SaaStr

OCTOBER 26, 2022

Payments and e-commerce drag blended gross margins down to 60%. Wix along with Squarespace and also WordPress / Automatic have pushed deeply into e-commerce and as part of that, payments. But payments can be low gross margin, and they are for Wix. But payments can be low gross margin, and they are for Wix.

Payments 288

Payments Payment Solutions Payment Methods SaaS Payments 288

How To Buy Saas

DECEMBER 20, 2024

For SaaS companies, accounting becomes one of the most crucial processes to understand their financial and overall business health, and then make informed decisions about future steps. This is an important process as you need to send invoices to customers on time and also collect revenue effectively. So keep reading till the end!

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52