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CRO Confidential: What It Really Takes to Be Successful in Enterprise SaaS Sales with Christian Smith, CRO of Splunk

SaaStr

Splunk is a 20-year-old Enterprise software giant that has accomplished many things — a 2012 IPO, a $28B+ Cisco acquisition in 2023, and $3.7 Over the years, Splunk has expanded its offerings through acquisitions and product development. billion of ARR last year, with a market cap of $25.7

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Content: More isn’t necessarily better

Practical Advice on SaaS marketing

It can be especially effective for software-as-a-service (SaaS) companies that need to keep customer acquisition costs under control. If you provide good content - blog posts, newsletters, white papers, webinars, infographics, etc. Don’t get me wrong, I’ve seen content marketing work.

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Winning SaaS customers requires patience

Practical Advice on SaaS marketing

Publishing an insightful white paper, a blog post, benchmark data, or some other valuable content reinforces your credibility and makes a positive impression. It's part of the customer acquisition costs that make the SaaS business model so challenging. A "one and done" approach won't work.

SaaS 113
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The 5 Marketing Channels of Great SaaS Companies

Tom Tunguz

Content marketing takes many forms: blogs, white papers, social media engagement, eBooks, videos and so on. Internet/mobile paid customer acquisition varies in effectiveness by the type of product. Given these costs, it’s often hard to back into a reasonable cost of customer acquisition from a dedicated event.

Scale 126
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SaaS solutions for business are not an impulse buy

Practical Advice on SaaS marketing

If it requires several weeks or months to make a purchase decision, build a customer acquisition process that extends over several weeks or months. A gung-ho marketing team posts a compelling white paper on its web site. Dozens download the paper daily, providing their email address to do so. Good luck with that.

Business 100
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Bad leads cost you money

Practical Advice on SaaS marketing

But does downloading a white paper or signing up for a webinar really count as an inquiry from a qualified prospect? White papers, newsletters, webinars can all be effective cultivation tools. It's really just a cost-effective way to stay on a prospect's radar screen. You should see what works best for your organization.)

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How SaaS Marketing has Changed

Practical Advice on SaaS marketing

We put together plenty of documents - white papers, fact sheets, policy and procedures documents, and more - explaining that SaaS solutions were reliable and sensitive information stored there would be safe. Fewer concerns about "the cloud" I don’t hear many of these concerns anymore.