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The Intersection of AI and Security: What’s New at Secureframe with CEO Shrav Mehta

SaaStr

In the latest episode of our What’s New series, Founder and CEO at Secureframe, Shrav Mehta, sits down with SaaStr CEO and Founder Jason Lemkin to share what’s new at Secureframe, a rising SOC-2 and compliance software company breaking out in SaaS. So the time to implementation and compliance is much quicker now than it used to be.

AI 162
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From Startup to $500M CARR: How Braze Scaled a Growth and CS Team

SaaStr

In this AI moment we’re in, there are still many moments in scaling a company where intuition still matters. Determine the skills you want and how you’ll discover them in an interview. During the IPO process, they had to look at things related to audit and compliance. This isn’t new. Braze went public in November 2021.

Scale 296
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Customer Research 101: The Complete Guide for SaaS

User Pilot

It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few. User interviews: Conduct in-depth one-on-one conversations with customers for personal insights about a product or issue. Let’s go back to the goal of improving onboarding.

SaaS 83
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Growing a Digital Goods Company in Asia: Challenges, Opportunities, and Insights

FastSpring

On this episode of Growth Stage, we interview Jay Jia, FastSpring Senior Account Executive, about his insights into: Tips on expanding a digital goods company in Asia. Podcast Full Interview: Audio Listen online or find it on more podcast services. Jump to video. | Jump to transcript.

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Guide To Leveraging AI Tools For Customer Success Managers

User Pilot

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs). Why are AI and automation important?

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The Future of Product Management: Top Trends to Look Out For

User Pilot

AI is becoming pivotal in product management. Product managers have to navigate increasingly complex ethical considerations related to issues like data privacy or AI bias. Apart from customer interviews and in-app surveys , they will have to rely even more heavily on user behavior analytics to identify customer needs accurately.

Trends 105
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How to Create Client Onboarding Process in Financial Services

User Pilot

Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator. Moreover, effective onboarding helps companies meet compliance requirements, like Anti-Money Laundering (AML) checks. In-app survey created in Userpilot.