User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs). Why are AI and automation important?

Customer Success 98

Customer Success AI ChatGPT Management 98

User Pilot

MARCH 9, 2025

Usability testing: Observe users as they interact with your product to identify usability issues and collect feedback on user experience. E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. Try AI assistance to get tips for creating and improving your surveys.

SaaS 83

SaaS Social Media Interviewing Scale 83

Payrix

MARCH 6, 2024

Therefore, software companies looking to optimize the user experience with payments must choose a payments partner wisely. How will security and compliance impact Embedded Payments? PCI compliance will be particularly important for software companies (and their merchants) as the PCI SSC plans to retire its 3.2.1

Payments 100

Payments Embedded Payments Merchant Services Payment Solutions 100

User Pilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction.

Trends 102

Trends Artificial Intelligence Data Outsourced Development 102

User Pilot

APRIL 2, 2025

Common use cases for mobile analytics include optimizing onboarding flows to reduce drop-off rates, identifying underperforming features that need improvement, personalizing the user experience based on behavior patterns, and making data-driven decisions for your product roadmap.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

Full Session

DECEMBER 23, 2024

Hear directly from users about their problems, understand why they get frustrated, and quickly solve common issues with customer feedback collection tools. We protect your users’ privacy through GDPR, CCPA, and PCI compliance. Key features Targeted surveys: Create and deploy surveys based on user behavior and demographics.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

User Pilot

AUGUST 27, 2024

TL;DR Gather customer feedback : Actively collecting and acting on customer feedback enhances user experience, builds loyalty, and helps guide product development. Personalization : Personalizing the user journey increases customer satisfaction , retention, and revenue—it’s no longer optional. How to leverage this insight?

Trends 104

Trends Technical Review Software Review Social Media 104

BetterCloud

MARCH 17, 2025

A new and urgent matter to address is AI applications, especially as they relate to a potential AI tax embedded in software renewals and the proliferation of shadow AI. This can quickly not only inflate your SaaS budget, but also introduce significant security and compliance risks.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

How To Buy Saas

FEBRUARY 25, 2025

With an ethos of simplicity and a focus on delightful user experience, HubSpot has grown rapidly. Einstein AI adds predictive automation (lead scoring, etc.). Increasing AI assistance for content and timing. auto-generated emails, AI chatbots in service). Extensive AI across products (but often at higher tiers).

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

MARCH 24, 2025

In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. A person who has 5+ years of experience managing mobile products, ideally in AI-powered or field service solutions.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Payrix

DECEMBER 10, 2024

It will be important for software companies to look for software payments partners who can implement effective fraud monitoring and security technology, protocols, and ongoing support to ensure data is secure and ongoing PCI compliance is maintained. compliance to let this be your reminder to do so.

Payment Services 100

Payment Services Merchant Services Payments Payment Solutions 100

User Pilot

AUGUST 27, 2024

FullStory : FullStory offers more detailed session replays and AI-built predictive analytics , making it a strong choice for companies focused on AI-driven insights. Key features Advanced session replay : More detailed than LogRocket, includes heatmaps, journey mapping , and sophisticated AI tools to detect friction.

AI 105

AI Enterprise Pricing Engagement 105

User Pilot

OCTOBER 20, 2023

TL;DR Product-led growth is becoming the go-to growth strategy and PLG tactics can help sales-led companies to improve customer experience. To create customer-centric products, PMs will have to draw on multiple data sources, like user behavior analytics. AI is becoming pivotal in product management.

Trends 105

Trends Artificial Intelligence Management AI 105

SaaStr

APRIL 4, 2019

Do you have a great user experience for my workforce, my IT ops, and possibly up-and-coming dev ops teams. And whether they want to know more about security or scalability or automation or AI, the customers are really demanding that the vendors are coming to market with answers to these questions. What about compliance?

Cloud 173

Cloud Scale Trends Artificial Intelligence 173

BetterCloud

DECEMBER 2, 2024

What was once two different software solutions at the beginning of your fiscal year can look very similar, with the same user experience and delivery model at the end of the year, thanks to new developments and software improvements. Whatever the case may be, it’s more common than you think to have overlapping SaaS products.

Outsourced Development 52

Outsourced Development Technical Review SaaS Software Review 52

User Pilot

MAY 1, 2024

MoEngage is the best AI-powered in-app messaging platform. AI writing assistant. With Userpilot’s AI-writing assistant , teams can enhance and personalize the in-app messages to boost engagement. Userpilot’ s AI writing assistant. AI chatbot. MoEngage engagement flows are enhanced by Merlin AI.

Engagement 105

Engagement Social Media Artificial Intelligence AI 105

User Pilot

AUGUST 23, 2024

A step-by-step digital onboarding process in banking : Select customer onboarding software with engagement features, analytics, automation, integrations , and compliance certifications. Welcome new customers and use surveys to gather profiling information to personalize their experience. Let’s explore two main ones.

Banking 105

Banking Onboarding compliance Scale 105

User Pilot

FEBRUARY 28, 2024

These tools help with improving retention, enhancing the user experience , and making data-driven decisions. You can use them when monitoring in-app experiences, launching new features, and tracking campaign performances. Segmentation : The tool should allow you to filter the funnel data for each user segment you set.

Payment Solutions 105

Payment Solutions Data Analysis Software Review SaaS Payments 105

User Pilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

Tom Tunguz

JANUARY 21, 2025

Slide 1 Clearing: While data world consolidates, capabilities have exploded with AI. Content: AI is rewriting every rule about what’s possible with data Those two forces in tension will make for an exciting 2025 Slide 2 Clearing: My name is Tomasz Tunguz, founder and general partner at Theory.

Data 100

Data AI Search Scale Software Engineering 100

User Pilot

AUGUST 18, 2024

Incorporating tracking tools into your business allows you to increase product engagement , optimize costs, design more personalized user experiences, and increase revenue. Here, we explore 9 different click tracker tools you can use to see how users behave in your product when you’re not looking. Experiment.

Software Review 102

Software Review Software Scale User Experience 102

Neil Patel

NOVEMBER 12, 2020

Advanced digital marketing requires the use of even more tags that improve page rank and overall user experience. It’s also a matter of ADA website compliance. That’s a huge segment of the population that wouldn’t have a great user experience without alt image tags. Machines can read URLs just fine.

AI Search 145

AI Search Mobile Social Media Engineering 145

User Pilot

MARCH 7, 2024

UXtweak is the best free user experience research platform. Userpilot is the product growth platform for user journey analytics. Heap is the best platform for analyzing user behavior with session replays. Amplitude is the best product insights tool with AI-based event analytics. AI analytics. Enterprise.

Social Media 105

Social Media AI Search Mobile AI 105

User Pilot

JULY 14, 2024

Or in other words, at what point, do users experience initial product value firsthand. Here’s what we found: AI & ML – 54.8% AI & ML technologies have been capturing people’s imagination for the last few years. Average user activation rate per industry. Sounds easy? Activation rate definition.

Benchmarks 105

Benchmarks Scale Onboarding Metrics 105

User Pilot

MAY 8, 2024

MoEngage – the best AI-powered in-app messaging solution. Create in-app contextual experiences for your customers at different touchpoints. AI writing assistant : With Userpilot’s AI writing assistant , teams can enhance and personalize the in-app messages to boost engagement.

Engagement 105

Engagement AI Search Software Review AI 105

User Pilot

JULY 29, 2024

Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Salesforce is an AI-powered customer platform uniting marketing, sales, and service in a single app.

Customer Success 105

Customer Success Software Management SaaS 105

User Pilot

FEBRUARY 14, 2024

Thanks to the Gong<>Salesforce integration you can use AI-generated insights from user communications in Salesforce for improved sales strategies. The Odaseva integration provides enterprise-grade data governance, backup, and compliance solutions for Salesforce. Book the demo to find out more!

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

APRIL 30, 2024

In this article, we provide an in-depth review of the tool, before introducing a superior, more versatile alternative that enables you to create more intuitive user experiences. Use our AI writing assistant to fine-tune your product copy. But this tool isn’t without its drawbacks. of the pattern.

Software Review 102

Software Review Systems Review Technical Review Onboarding 102

Stax

JANUARY 17, 2024

Consistent and branded payments enhance your reputation and offer a seamless checkout experience to your customers. Provides compliance and security advantages ACH payments are one of the most secure payment options your customers can have. Likewise, AI algorithms can identify patterns that can indicate fraudulent activities.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Use AI and machine learning to analyze data for emerging patterns.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

User Pilot

NOVEMBER 29, 2023

A heatmapping tool for collecting user engagement data and enhancing user experience. A tool designed for creating an ideal user persona to guide product development and build a user journey map. A solid research tool to gather high-quality data through market research, surveys, and great reporting tools.

Strategy 104

Strategy Scale Outsourced Development Market Research 104

Stax

FEBRUARY 19, 2024

Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. Horizontal SaaS refers to general-purpose software solutions that are applicable across industries and attract a diverse user base. What is Vertical SaaS? What is Horizontal SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

MAY 9, 2024

Adobe Analytics is a product insights platform for improving customer experiences using AI for its predictive and marketing analytics. Sign up for a free Userpilot demo and start reaping the rewards of user journey analytics made easy! AI-powered prediction analysis. A funnel analysis performed on Userpilot. A/B testing.

Payment Services 105

Payment Services Payments Payment Solutions SaaS Payments 105

User Pilot

SEPTEMBER 21, 2023

It involves collecting and analyzing user data, from website visits, page views, clicks, and purchases, to in-app behavior like feature usage and navigation, in order to identify patterns and trends. This information can then be used to improve the user experience, optimize in-app flows , and boost retention.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

User Pilot

FEBRUARY 15, 2024

Benefits of using funnel analysis tools Companies that invest in funnel analysis tools have at their disposal the ability to analyze user behavior, improve conversion rates, and create personalized user experiences , among other major benefits. Create segments with Userpilot to personalize the user experience.

Sales Funnel 105

Sales Funnel SaaS User Experience Forecasting 105

Stax

JUNE 18, 2024

Key benefits of subscription management platforms include compliance with accounting standards, accurate revenue recognition, and reliable financial reporting. Advances in AI and machine learning are making it easier for subscription management platforms to predict customer behavior.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

User Pilot

MARCH 30, 2025

Plus, with AI summaries and zero-click searches on the rise, the share of the cake is also becoming thinner. For instance, a project management app might promote team collaboration features to startups while emphasizing security and compliance to enterprise clients. What happens after user acquisition?

Mobile 66

Mobile Acquisition Software Review Social Media 66