SaaStr

NOVEMBER 30, 2021

The classic example of Behavioral Loyalty is say United Airlines. If you haven’t explored the difference between Behavioral and Attitudinal loyalty, it’s one of the most important things you can understand in SaaS customer success. Almost no one loves United.

Airlines 52

Airlines Cloud Branding Customer Success 52

Neil Patel

SEPTEMBER 22, 2020

Airline Affiliate Credit Cards. Certain credit cards are associated with specific airlines. Your perks will be even better when you travel with that airline. For example, you might get free checked bags, lounge access, double rewards points on all purchases through that airline, and complimentary upgrades.

Payment Methods 145

Payment Methods Airlines Business Travel 145

SaaStock

JANUARY 25, 2019

Airnguru provides a pricing intelligence technology for airlines. With Airnguru, airline companies can boost their profits and decrease the necessary time-to-market. Funding to Date : $1.1M from Cemex Ventures, Manutara Ventures, Wayra, and others. It presents a new class of fare management based on SaaS and using Big Data.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

SEPTEMBER 30, 2019

Since then the company has grown to millions of registered users and counts companies like American Airlines, Zendesk, Groupon, Nasa, Leap Motion and MGM amongst its customers. Github was founded in 2008. Erica is the former COO and co-founder of Bitnami. She led the helm from 2011 until it was sold to VMware in May of 2019.

Airlines 143

Airlines Benchmarks Engineering Retention 143

Tom Tunguz

OCTOBER 29, 2014

In other words, instead of buying one engine and a service contract, a major airline would buy 100,000 flight hours from GE with a guaranteed level of engine uptime. Airlines benefit by winning greater predictability, fewer delays, and consequently greater profitability. GE benefits for the three reasons outlined above.

Airlines 113

Airlines Payment Services Business Payments 113

Intercom, Inc.

NOVEMBER 18, 2019

It’s probably fair to say support teams were the earliest adopters of business chatbots – it’s more than 10 years since Alaska Airlines introduced the world to its virtual assistant, Ask Jenn: Fortunately, support chatbots have come a long way since the Ask Jenn days. The ROI of support chatbots.

Scale 42

Scale B2C Technical Review Airlines 42

Intercom, Inc.

JUNE 19, 2018

These changes can already be seen at companies such as Dutch airline KLM. In the new book Human + Machine , Accenture technology leaders Paul Daugherty and Jim Wilson posit that the businesses that harness AI will flourish in the years to come – transforming everyday customer service in the process.

Customer Support 216

Customer Support AI Search Banking Airlines 216

Intercom, Inc.

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” Would they immediately switch to a competitor if they offered lower prices? ” And many times, the answer is no. That’s unfortunate.

Airlines 145

Airlines Technical Review Sales Hiring Scale 145

IT World

JANUARY 12, 2023

The ground stop was issued early Wednesday morning, shortly after the NOTAM — or Notice to Air Missions — system crashed, halting departures nationwide even as the airways recover from mass cancellations at Southwest Airlines over the holidays. Flights resumed later in the morning. To read this article in full, please click here

Travel 99

Travel Airlines 99

Andreessen Horowitz

SEPTEMBER 21, 2023

Today, this complex, interconnected payments system functions similar to the airline industry: although airlines may offer international flights, they can’t cover all possible destinations and routes, necessitating the need for country- or region-specific local airlines.

Payment Services 88

Payment Services Payment Solutions Payments Payment Methods 88

Stax

JANUARY 24, 2024

For example, a customer looking for urgent airline tickets to travel to a funeral may log several online searches for specific travel dates—data that can then be factored into price adjustments. For example, airlines use time-based pricing because flights at certain times of the day, week, or year will see higher demand.

Payment Methods 88

Payment Methods Pricing Airlines Payment Solutions 88

ProfitWell

FEBRUARY 17, 2020

The airline is clearly thinking that if the program is a success, other airlines may follow suit using this model. But Etihad is not the first airline to offer this service. Maybe we’ll even challenge our crew to do a Pricing Page Teardown episode on airline subscriptions.). Cutting the security line? Boarding first?

Subscription 80

Subscription Payment Features Airlines Travel 80

ProfitWell

APRIL 22, 2020

Airlines and special requests - With the rise of budget airlines, the airline industry has needed to slash prices. You'll also pay extra to check bags, for headphones to hear the in-flight movie, and for anything else the airline can think to charge you for. The danger in optional product pricing.

Pricing 77

Pricing Airlines Outsourced Development Mobile 77

Buffer Resources

OCTOBER 23, 2023

Fake Airline Rep Scam A new scam on Twitter/X involves fake airline reps assisting in flight rebooking, showcasing a bizarre exploitation tactic. . "Enhanced Discovery" for Premium Users Twitter/X Premium may soon offer an "Enhanced Discovery" perk, enriching content discovery for its subscribers.

Social Media 124

Social Media Payments Payment Services Payment Methods 124

Intercom, Inc.

DECEMBER 4, 2019

In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity. Three reasons companies get this stuff wrong.

Branding 209

Branding Underperforming Technical Team Technical Review Airlines 209

Tom Tunguz

APRIL 25, 2013

The payments systems are in place, the integrations with airlines and taxis and inventory systems and physical things like locks exist. When backend software meets the real world through a mobile phone, that’s an IRL experience. IRL apps require radical simplicity in their design. Otherwise, they simply won’t be used.

Payment Solutions 100

Payment Solutions Payment Methods Airlines Payments 100

IT World

DECEMBER 19, 2022

A ruling by the European Commission will allow airlines to provide 5G voice calling and high-speed connectivity to the internet in 2023; the decision was quickly heralded as a business opportunity for European companies.

Airlines 77

Airlines Travel Mobile Marketing 77

Sales Hacker

SEPTEMBER 5, 2023

Hundreds of the world’s most innovative companies, including Uber Freight, Snowflake, Southwest Airlines and Invesco, rely on Spekit to empower their employees with real-time knowledge and training, without disrupting their day-to-day workflows.The company has raised $60M in venture funding from notable investors Craft Ventures.

Airlines 98

Airlines CTO Innovation Engineering 98

Intercom, Inc.

JANUARY 12, 2022

And it made me think: are there some airlines that are just able to fly faster? I looked at different routes and was like, “Are there changes in the speed of different airlines? There were actually some airlines that were consistently a couple minutes faster. Why is Delta faster on this?

Data 151

Data Airlines AWS Underperforming Technical Team 151

Intercom, Inc.

MARCH 12, 2020

. “When a customer comes into contact with any aspect of a business, they form an impression” Shep: Let me give you a quick example: airlines. He ran Scandinavian Airlines, and a passenger is his customer. It all starts with Jan Carlzon and the idea of the moment of truth.

Airlines 164

Airlines Technical Review Payment Features Subscription 164

Upscope

MAY 24, 2019

7 CX strategy examples Avast cyber security Kone elevators Gusto payroll and HR service Dell computers A US Airport Southwest Airlines Nordstrum Why have a CX Strategy? And the airline may lose my bag, so best to carry it onboard. What are the common elements of a CX strategy. I really need this trip to be behind me. How do they do it?

Strategy 99

Strategy Sales Hiring Airlines Underperforming Technical Team 99

Intercom, Inc.

OCTOBER 21, 2021

In the news here today, there’s an airline I won’t name that canceled over 2,500 flights over the past couple of days. I talked about this airline a moment ago. And they’ve stranded thousands of passengers. ” But that’s not really the problem the customer was trying to solve.

Payment Methods 129

Payment Methods Airlines Payment Services Software Review 129

Baremetrics

JANUARY 10, 2022

Plane tickets and checked bags While plane tickets are not cheap, discount airlines have slashed their prices by making you pay extra for everything—added leg room, checked bags, use of the overhead compartment, drinks, food, priority boarding, seat choice, and whatever else they can think of.

Pricing 98

Pricing Airlines Systems Review Outsourced Development 98

Kellblog

APRIL 19, 2024

The founder of Southwest Airlines always said that to get big you should think small. We love focus so much that we have a whole bunch of them. Go big or go home. At this point, I’m thinking three things: My Latin teacher, Mr. Maddaloni, taught me that focus was singular.

Startup 114

Startup SMB Airlines Banking 114

Neil Patel

APRIL 7, 2020

Delta Airlines is currently burning $60 million a day. Here’s a quick snapshot of what it looked like right after the first big week in the United States. Since then, things have changed. For some industries, it has gotten better, but for others like travel, it’s still terrible and will be for a while.

Payment Methods 145

Payment Methods Payment Solutions Marketing Payment Services 145

IT World

MAY 5, 2022

The COVID-19 pandemic crushed the business travel industry, hammering trade shows, hotels, airlines, and other services. As video meetings went mainstream, the industry’s loss was Zoom’s gain. But now, restrictions are being lifted. As a result, business travel is coming back.

Travel 66

Travel Airlines Business Trends 66

Intercom, Inc.

NOVEMBER 25, 2021

” Because it might make us more money, like, let’s say, charging a fee for checking our bags on the airline, but it also might have the adverse effect of irritating a lot of customers who may decide to go do business elsewhere. The Southwest Airline #RescueTheDress. Liam: I love some of these. They’re fantastic.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

Chart Mogul

JANUARY 2, 2018

Airline loyalty programs – “I need to keep flying with [airline] otherwise I’ll lose my platinum status!”. My airline loyalty program allows me to fly around the world with perks I wouldn’t normally have access to. What’s interesting is that all of the above products have loyal, happy customers.

Airlines 65

Airlines SaaS B2B B2C 65

Chargify

JANUARY 21, 2020

If you do any research on the term, you’ll find that its roots lie in the airline and hospitality industries. Revenue management. It’s a term you might be familiar with – but not necessarily in the realm of SaaS. . Historically, revenue management has described the entire system of setting prices and adjusting them based on supply and demand.

Revenue 70

Revenue Management Airlines Payment Features 70

OPEXEngine

APRIL 28, 2020

In the early stages of a major business transformation, the leaders of a large global airline faced an urgent new priority—responding to the impact of Covid-19 on employees and passengers. Even as the crisis continues, the airline is taking actions that enable it to transform the business for a different future.

Airlines 59

Airlines Leadership Government Mobile 59

Point Nine Land

MAY 22, 2020

Before cargo.one After Not only did they build a front-end to enable seamless booking on the demand (freight forwarder) side, but they also built a SaaS tool on the supply side to help airlines digitize their back-office and manage their revenue.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

Casey Accidental

OCTOBER 20, 2020

Just look at airlines. We’re not sure. It depends on the willingness of the market to pay for a more sophisticated offering. When price is most important to customers, they sacrifice quality. Moving further to the right, leads gets replaced as a value prop by liquidity.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Chargebee

JULY 3, 2024

From meal kits to airlines, the shift to subscriptions has been prominent across industries. Subscription businesses have seen rapid growth in the last decade. One of the reasons behind this popularity is recurring revenue.

Subscription 52

Subscription Payment Features Airlines Software 52

Buffer Resources

NOVEMBER 7, 2024

Here’s an example from the book, a Strategy Canvas for Southwest, one of the first low-cost airlines in the US, compared to the 2 categories that could be considered its competitors: air travel at the time and car travel. For Southwest vs. traditional airlines, those were seating class choices and hub connectivity.

Social Media 126

Social Media Underperforming Technical Team Technical Review Sales Hiring 126

Sales Hacker

MAY 26, 2020

That represents 55% of airline revenues. The ability to increase sales efforts without increasing travel is no small benefit. Annual, global, business travel spending is roughly $1.5 trillion, according to the Global Business Travel Association. trillion that companies could have spent on new salespeople, new training, and new tools.

Travel 94

Travel Sales Airlines Marketplace as a Service 94

SaaS Metrics

JUNE 16, 2023

For example, the high sales of airline tickets during holiday season, or the low sales of jackets in the summer season. Seasonal fluctuations relate to the ups and downs caused in the revenue and demand of products/services under certain conditions. Since the products are seasonal, a business faces major fluctuations, which impacts.

Airlines 52

Airlines Revenue Management Metrics 52

ProfitWell

FEBRUARY 10, 2020

Budget airlines : Many airlines will provide economy pricing to fill seats in their planes, offering much lower prices for the first seats that are purchased and scaling up the price as availability decreases (which incorporates premium pricing as well).

Pricing 59

Pricing Airlines Advertising Acquisition 59