Sales Hacker

MARCH 18, 2020

Informed and actionable business decisions now happen easily, thanks to artificial intelligence (AI) and machine learning (ML). In fact, PWC’s global artificial intelligence study reveals that artificial intelligence has a potential contribution of $15.7 trillion to the world by 2030.

Artificial Intelligence 119

Artificial Intelligence Machine Learning Scale AI 119

User Pilot

DECEMBER 20, 2023

Machine learning is a trending topic that has exploded in interest recently. Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. What is machine learning?

Artificial Intelligence 105

Artificial Intelligence Machine Learning Data Social Media 105

Neil Patel

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. From a business perspective, you could argue that technology communication is beneficial. From a business perspective, you could argue that technology communication is beneficial. How Has Technology Affected Communication?

Communication 145

Communication Technology Artificial Intelligence Social Media 145

User Pilot

MAY 10, 2023

Apart from artificial intelligence itself, AI is often referred to as Deep Learning and Machine Learning (ML) technologies and Natural Language Processing (NLP). It enables product and customer success teams to create quality microcopy for their in-app communication and user onboarding.

Artificial Intelligence 98

Artificial Intelligence AI Management Machine Learning 98

SaaStr

FEBRUARY 12, 2019

billion on Skype, which it hoped would increase sales on its platform by giving buyers and sellers an instant communications channel. Communicate with all shareholders, even those with a small stake. When Yahoo was about to buy my first startup, Dialpad Communications, we met surprising resistance from an unlikely source.

Acquisition 219

Acquisition Technical Review Artificial Intelligence Machine Learning 219

SaaStr

NOVEMBER 7, 2023

Adam came up with the wildest idea he could think of for an app and used Anthropc, a large language model company, to help develop the idea. Could you write down the core features, data model, and primary functionality the app should have? Let’s say you have a big pool of SDRs and a ton of communications going out.

Generative AI 299

Generative AI AWS Artificial Intelligence AI 299

SaaStr

MARCH 2, 2024

Ollama , which allows me to run open-source large language models locally on my computer. #3. This week we have Job van der Voort, CEO at Remote! #1. What’s your core stack of apps today? What’s the number one top new app you’ve added the past year?

Artificial Intelligence 264

Artificial Intelligence Startup Communication Scaling 264

SaaStr

APRIL 26, 2024

Culture Structure You want a culture of checking results and having metrics to evaluate those results from the LLM or a more traditional model. You also have to keep close communication with your stakeholders, which is the cultural aspect of it. Why is data so hard? There are two parts to the challenges data poses.

AI Search 293

AI Search AI Artificial Intelligence Scale 293

Sales Hacker

FEBRUARY 1, 2022

Today’s guest, Joshua Thomas , VP of External Communications at Flock Safety , talks with us about how machine learning can reduce human biases and provide ethical, actionable evidence to police in crimes with cars involved. The ins and outs of ethical machine learning. A fascinating and timely conversation!

Machine Learning 102

Machine Learning Artificial Intelligence Innovation Revenue 102

Intercom, Inc.

MARCH 27, 2018

Nobody called these things “messengers” back then, but there was something about that time that saw a bunch of different companies experiment with new and better ways for people to connect and communicate digitally. Investing in machine learning to make automation personal at scale. It was overhyped then, and it’s overhyped now.

Artificial Intelligence 224

Artificial Intelligence Scale Machine Learning Technology 224

Stax

APRIL 24, 2025

As Chief Technology Officer at Stax, Mark’s at the forefront of artificial intelligence in the industry. For Sundt, clear communication and transparency from AI providers aren’t just nice-to-haves they’re absolute must-haves. Watch the full interview with Mark Sundt and PYMNTS to learn more.

Merchant Services 88

Merchant Services Payment Services Payment Solutions Payments 88

Intercom, Inc.

JULY 25, 2022

Customer engagement is defined as communicating with your customers over the course of their journey – from acquiring, onboarding, and nurturing to supporting and retaining – to help them get to the outcome they want. Businesses lack the connected tools needed to provide personal, in-context communications.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

Intercom, Inc.

JANUARY 31, 2023

The trickiest thing about large language models (LLMs) is that they’re great at appearing plausible, even when they’re wrong. Large language models are fantastic at reformatting or reprocessing text that’s already written, so they’re perfectly suited to condensing text.

AI 188

AI Artificial Intelligence New CTO ChatGPT 188

Tom Tunguz

AUGUST 3, 2022

The lack of a native messaging protocol prevents apps from communicating with their users. Today, web3 apps communicate with users on Discord & Telegram. Products work around this limitation by linking existing communication systems to wallet addresses like email addresses, or Discord & Telegram handles.

Artificial Intelligence 277

Artificial Intelligence Machine Learning Communication Customer Support 277

SaaStr

MARCH 13, 2024

Do you want to build your own LLM and build it in-house? The experience will be much more human-like, so much so that people will struggle to know whether they’re communicating with a human or a machine. If it’s transformational, like for Legal OS and Ultimate, it becomes an existential discussion.

Generative AI 277

Generative AI AI Cloud Startup 277

TechEmpower SaaS

JULY 24, 2023

Artificial Intelligence Does your application leverage AI in any way? Communication/Forums Are there discussion forums? Registration Do you plan to support Google Sign-In, Facebook Connect, or similar 3rd-party authentication? If so, will you also have your own account system? For customer service? Commenting? Moderation?

Innovation 780

Innovation Development CTO Hire Technical Review 780

Intercom, Inc.

JULY 26, 2022

Conversational AI (artificial intelligence) is technology that simulates the experience of person-to-person communication for users, either through text-based or speech-based inputs. Like most AI systems, NLP and machine learning operate by analyzing massive datasets in order to continuously yield more sophisticated outputs.

Artificial Intelligence 118

Artificial Intelligence AI Scale Machine Learning 118

Sales Enablement, SaaS and Growth

MAY 20, 2025

Like many people I want to learn more about artificial intelligence (AI). This post is part of a series where I experiment with AI tools, share what I build and learn. Tone of Voice Vero communicates with quiet confidence. Its not just a restaurantits a cultural experience designed to linger.

AI 130

AI Social Media Artificial Intelligence Branding 130

SaaStock

MARCH 26, 2019

Elevator pitch : Construct develops a field communication platform for construction projects. Its platform enables engineers, architects, and project managers to communicate and collaborate in the construction supply chain network. Don’t hold back, this is a rare opportunity. Founders : Drew Beaurline and Patrick Albert.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

SaaStr

FEBRUARY 19, 2020

5G, the Internet of Things, AI and Machine Learning, Wearables, Virtual Reality…these buzzwords are dominating the world of tech as the technologies they represent drive global cultural and business trends. By Karen Rubin, Owl Labs Chief Revenue Officer. Lastly, don’t panic if you’re not sure where to start.

Artificial Intelligence 333

Artificial Intelligence Machine Learning AI Technology 333

Sales Enablement, SaaS and Growth

MAY 20, 2025

Like many people I want to learn more about artificial intelligence (AI). This post is part of a series where I experiment with AI tools, share what I build and learn. This story is emphasized in location-specific communications and community initiatives.

AI Search 130

AI Search Branding AI Technical Review 130

SaaStr

APRIL 3, 2024

As the kickoff to our first fully digital SaaStr AI Day, Jennifer Tejada , the CEO of PagerDuty, chatted with Jason Lemkin, SaaStr CEO and Founder, about navigating the shift to Generative AI and what Artificial Intelligence in SaaS might look like in the next 6 months, as well as years to come. Folks don’t want to react to something.

Generative AI 304

Generative AI AI Technical Review Software Review 304

SaaStr

NOVEMBER 20, 2024

Be disciplined about prioritizing that feedback and communication. Ensuring the process was as seamless and friction-free as possible. Keeping the door as wide as possible to get feedback. Let’s touch on the process component. Historically, the burden of customer feedback fell on the solutions engineers and CS architects.

Scale 264

Scale AI Scaling Marketing 264

Neil Patel

OCTOBER 12, 2020

By using artificial intelligence like voice recognition and natural language processing (NLP) to understand requests and machine learning to collect data, identify patterns, and “learn” user preferences. Well, artificial intelligence is doing the same thing. You’re not alone.

Artificial Intelligence 136

Artificial Intelligence AI Search AI Social Media 136

Sales Enablement, SaaS and Growth

MAY 20, 2025

Like many people I want to learn more about artificial intelligence (AI). This post is part of a series where I experiment with AI tools, share what I build and learn.

Branding 130

Branding Social Media AI Underperforming Technical Team 130

Tom Tunguz

DECEMBER 17, 2023

Business logic : the data engineering team build the ETL pipelines while the data science team researches & implements machine learning algorithms for MLDS driven data products. They gather feedback from users, define the value, solicit feedback from the rest of the team, then manage the execution of the plan.

Data 266

Data Government Headcount Scale 266

FastSpring

APRIL 29, 2025

FastSpring continuously monitors transaction flow via machine learning models that are under the oversight of an enterprise-grade team of infrastructure and payments experts. The Execution In parallel, we ran a 24/7 live operations internal team to coordinate engineering, payments, and client communications.

Payment Services 133

Payment Services Payments Payment Solutions Payment Methods 133

Sales Enablement, SaaS and Growth

MAY 20, 2025

Like many people I want to learn more about artificial intelligence (AI). This post is part of a series where I experiment with AI tools, share what I build and learn.

Branding 130

Branding AI Technical Review Software Review 130

User Pilot

MAY 10, 2023

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. From communication to automation, the latest updates in AI are genuinely bridging the gap between science fiction and reality. Marketing AI best practices. AI-powered marketing tools.

Artificial Intelligence 90

Artificial Intelligence AI Search AI Machine Learning 90

Andreessen Horowitz

SEPTEMBER 25, 2023

While a lot of the focus today is on the development of foundational large language models (LLMs) , the transformer architecture was invented only 6 years ago, and ChatGPT was released less than a year ago. In contrast to earlier applied use cases of machine learning where the nth degree of correctness is critical (e.g.,

Artificial Intelligence 139

Artificial Intelligence AI Scale VP of Engineering 139

User Pilot

MAY 23, 2023

We’ll cover how the customer experience is defined, where AI comes into the picture, how it can help engage your customers , and explore some specific tactics for leveraging artificial intelligence within your product. Using AI and machine learning within your SaaS can bring huge benefits.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

SaaStock

JANUARY 25, 2019

Based on artificial intelligence, Hi Platform allows businesses to learn what people say about them on social media, to automate customer service and to communicate with users in real time. In recent years, they have developed new offerings adjacent to POS and ERP software based on cloud delivery model.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

User Pilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Here are a few ways to do this: Using artificial intelligence to answer customers’ questions via natural language processing (NLP), you can speed up customer support.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

SaaStr

MAY 17, 2024

But when you have a plan and an LLM punches you in the face, you no longer have a plan and must go back through the zero-to-one discovery process to figure out if you can use this new tech or platform to accomplish your goal. How do you communicate that vision to your team, peers, and customers? Asking those questions creates clarity.

Scale 304

Scale Technical Review Sales Hiring Artificial Intelligence 304

Neil Patel

NOVEMBER 3, 2021

You can decrease overall costs while improving efficiency and machine learning processes with the right platform on your side. Data labeling is the process of analyzing raw data and labeling it to provide context to machine learning software, algorithms, and end-users. What Is Data Labeling? How Does Data Labeling Work?

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

User Pilot

SEPTEMBER 7, 2023

You should leverage customer data to trigger real-time communication, like personalizing your in-app messages and guides using segmentation. Adopting artificial intelligence and matching learning involves harnessing predictive analytics to prevent churn and using AI chatbots and messaging to improve user experiences.

Artificial Intelligence 105

Artificial Intelligence Trends Technical Advisors Machine Learning 105

Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Communication 118

Communication Underperforming Technical Team Mobile Artificial Intelligence 118